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Transformation Consulting Jobs in Utah (NOW HIRING)

CCS Fundraising

UT

Consulting WORK TYPE: Full-time Please submit a cover letter. CCS is unable to sponsor work visas ... CATHOLIC PARISH AND DIOCESAN CAMPAIGN PROJECTS CCS is a leader in directing transformational ...

Deloitte

Anaplan Consultant

Salt Lake City, UT

Work you'll do As an Anaplan Consultant on the Finance Transformation team, you will be responsible for supporting clients in the design, implementation, and optimization of Anaplan solutions for ...

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Transformation Consulting information

What is the difference between Transformation Consulting vs Business Analyst?

AspectTransformation ConsultingBusiness Analyst
Required CredentialsTypically a bachelor’s degree in business, management, or related fields; certifications like PMP or Six Sigma are commonBachelor’s degree in business, IT, or related fields; certifications like CBAP or PMI-PBA are advantageous
Work EnvironmentConsulting firms, client sites, project-based workCorporate offices, project teams, often within organizations
Employer & Industry UsageConsulting firms, large corporations undergoing change initiativesBusinesses across industries, focusing on process improvements and requirements analysis

Transformation Consulting involves guiding organizations through large-scale change initiatives, focusing on strategic transformation. Business Analysts analyze business needs, gather requirements, and support process improvements. While both roles require analytical skills and industry knowledge, Transformation Consultants focus on high-level change management and strategy, whereas Business Analysts concentrate on detailed requirements and process optimization.

What are common challenges faced by professionals in transformation consulting, and how can they be addressed?

Professionals in Transformation Consulting often encounter resistance to change from stakeholders, ambiguous project goals, and the complexity of integrating new processes or technologies across large organizations. Addressing these challenges involves strong communication, building trust with clients through transparency, and employing structured change management methodologies. Collaborating closely with cross-functional teams and ensuring regular feedback helps keep transformation initiatives on track and aligned with organizational objectives.

What are the key skills and qualifications needed to thrive as a transformation consultant, and why are they important?

To thrive as a Transformation Consultant, you need expertise in change management, business process analysis, and strategic planning, often supported by a relevant degree and experience in management consulting. Familiarity with tools like Lean Six Sigma, project management software (e.g., Microsoft Project, JIRA), and certifications such as PMP or Prosci are typically required. Exceptional communication, stakeholder management, and problem-solving skills help you build trust and drive organizational change effectively. These abilities are crucial for guiding clients through complex transformations, ensuring sustainable improvements, and achieving business objectives.

What is transformation consulting?

Transformation consulting is a service provided by experts who help organizations manage and implement significant changes to improve their performance, processes, and overall business outcomes. These consultants work with companies to identify areas needing transformation, such as digital adoption, restructuring, or cultural changes, and then develop strategies and frameworks to achieve those goals. Their role typically includes assessing current operations, recommending best practices, supporting change management, and ensuring successful project implementation. The aim is to help organizations adapt to market shifts, technological advancements, and evolving customer needs.
What are popular job titles related to Transformation Consulting jobs in Utah? For Transformation Consulting jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Transformation Consulting jobs in Utah look for? The top searched job categories for Transformation Consulting jobs in Utah are:
What cities in Utah are hiring for Transformation Consulting jobs? Cities in Utah with the most Transformation Consulting job openings:
Transformation Consulting jobs near you
Infographic showing various Transformation Consulting job openings in Utah as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution.

CCaaS x AI, Manager, Functional Transformation

Deloitte

Salt Lake City, UT • On-site

Full-time

Re-posted 16 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services

Job description

CCaaS x AI Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.

  • Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
  • Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
  • Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
  • Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
  • Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
  • 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
  • Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
  • Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
  • Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

CCaaS x AI Manager, Functional Transformation

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities. This role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption.

  • Lead AI-enabled contact center transformation workstreams and engagements, translating servicing objectives into solution roadmaps, architecture decisions, and measurable business outcomes.
  • Architect and deliver Contact Center AI solutions using GenAI patterns such as prompt engineering, retrieval-augmented generation (RAG), and agent/tool-calling, with appropriate evaluation, governance, and safety controls.
  • Partner with clients to define future-state service experiences, operating models, and technology architectures across contact center modernization initiatives.
  • Support business development efforts where Contact Center AI is a core component by contributing to scope, estimates, solution storylines, workshops, and executive-level discussions.
  • Lead teams in the design, build, test, and deployment of cloud-based contact center solutions, while mentoring practitioners and promoting delivery quality, technical rigor, and adoption at scale.

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 8+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
  • 4+ years project experience architecting, building, and supporting cloud-based solutions on AWS.
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).
  • Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).
  • Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.
  • Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
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