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How much do transcom solutions jobs pay per year?

As of Jun 5, 2026, the average yearly pay for transcom solutions in the United States is $69,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Case Manager at Transcom Solutions, and why are they important?

To thrive as a Case Manager at Transcom Solutions, you need a background in healthcare, rehabilitation, or a related field, often supported by relevant certifications or licensure such as RN, CRC, or CCM. Familiarity with case management software, medical documentation systems, and strong computer skills are typically required. Outstanding communication, organizational abilities, and empathy help you build rapport with clients and coordinate effectively with medical providers and insurers. These skills ensure efficient management of cases, positive outcomes for clients, and seamless collaboration in a complex healthcare environment.

What are some typical challenges faced by professionals working at Transcom Solutions, and how can new hires prepare for them?

Professionals at Transcom Solutions often manage complex cases that require strong organizational skills and the ability to juggle multiple priorities, especially when coordinating between clients, insurance providers, and healthcare professionals. New hires may find the fast-paced environment challenging at first, but effective communication and attention to detail are key to success. Building strong relationships with colleagues and seeking mentorship from experienced team members can also help new employees adapt more quickly and confidently.

What is Transcom Solutions and what do they do?

Transcom Solutions is a company that specializes in providing medical case management, transportation, and language services, primarily for the workers’ compensation industry. Their services are designed to help injured workers access medical appointments, facilitate communication between parties, and ensure efficient management of medical cases. By coordinating transportation and interpretation, Transcom Solutions helps streamline the recovery process and promotes timely return-to-work outcomes.

What is the difference between Transcom Solutions vs Customer Service Representative?

AspectTranscom SolutionsCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote options, corporate officesCall centers, remote work, retail settings
Employer & IndustryOutsourcing companies, telecom, retail, healthcareVarious industries including retail, telecom, finance
Common Search & ComparisonYesYes

Transcom Solutions and Customer Service Representatives often share similar roles, requiring comparable credentials and working in call centers or remote environments. While Transcom Solutions is a company providing outsourcing services, Customer Service Representatives are individual roles within many industries. The main difference lies in Transcom Solutions being an employer, whereas Customer Service Representatives are job titles held by employees across various companies.

Customer Service Advisor - Email and Chat - Onsite Greenville, SC

Transcom

Greenville, SC

$17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Transcom rating

5.5

Company rating: 5.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

366th of 425 rated business services

Job description

Description & requirements
Description

Are you a great communicator? 

Are you able to effectively communicate through chat and email?

Do you love helping people and sharing your knowledge?

Do you want to grow your career with a company that rewards your hard work?



What's in it for YOU!

  •  $17.00 per hour, starting pay rate
  •  Monthly performance-based incentives, potential
  •  Onsite in our Greenville, SC office
  •  Position as a Transcom employee (not an independent contractor)
  •  Paid Vacation 
  •  Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
  •  Health Benefits for you and your family, including medical, dental, vision
  •  401(k) Investment options with employer match opportunities
  •  Employee Assistance Program 
  •  Ability to develop your skills and grow your career
  •  An opportunity to work for a company passionate about people 
  •  Career advancement



Join our Transcom Family as a Chat and Email Customer Service Agent at our Greenville, SC location!


In this full-time employee role, you'll support our client's customers with answering questions about their insurance benefits and billing issues using chat, email, and voice. 

What we are looking for:

We've got an exciting career opportunity for you, if you can:

  • Provide patience and empathy to callers that need support 
  • Effortlessly engage with callers, actively listen, analyze their need, and provide superior service
  • Comfortably navigate multiple applications to research solutions
  • Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
  • Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
  • Work independently with discipline and motivation to succeed in a call center environment where you work onsite
  • Work in a highly structured environment with strict adherence to your assigned full-time schedule supporting high-volume chat, email, and voice calls from customers
  • Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment


Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.


  • At least 18 years or older
  • High School Diploma, or equivalent
  • Able to successfully pass a criminal background check
  • Reasonable driving distance to the Greenville, SC site
  • Able to work onsite at 650 Executive Center Dr. Greenville, SC 29615
  • Able to work a full-time work week, with overtime opportunities, as needed
  • Able to maintain 100% strict adherence to the assigned schedule
  • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
  • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
  • Strong computer knowledge, including ability to accurately type at least 25 wpm
  • Excellent English written and verbal communication skills
  • Courteous and friendly with a high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
  • Able to multitask applications while talking to multiple customers in chat, via email, or on the phone
  • Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls, chats, and emails
  • Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
  • Highly adept at working with a high frequency of conflict situations, as well as upset customers
  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
  • Able to use your hands to handle, control, or feel objects, tools, or controls
  • Previous call center experience, preferred
  • Experience with healthcare, insurance, and billing support, preferred


Location On-site

This role is located at: 650 Executive Center Dr. Greenville, SC 29615. 



What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.


At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together. 


We are the voice of our clients. We are Transcom. 


We are passionate about people and look forward to meeting you!



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