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Tram Customer Service Jobs (NOW HIRING)

Goldbelt, Inc.

Tram Maintenance Manager

Juneau, AK · On-site

We are a team focused on gold standard customer service and professional growth with competitive ... Under the direction of the Director of Tram Ops & Facilities Manager, is responsible for the ...

NCSA

Part-Time Tram Driver

Bradenton, FL · On-site

Provide friendly and knowledgeable customer service by answering questions and sharing information ... the tram throughout the workday. * Ability to walk and move throughout IMG Academy's 400-acre ...

Goldbelt, Inc.

Tram Maintenance Supervisor

Juneau, AK · On-site

The Tram Maintenance Supervisor is responsible for of all phases of tramway maintenance activity ... Constantly emphasizes the importance of customer service; monitors staff's provision of the same ...

Goldbelt, Inc.

Tram Maintenance Manager

Juneau, AK · On-site

We are a team focused on gold standard customer service and professional growth with competitive ... Under the direction of the Director of Tram Ops & Facilities Manager, is responsible for the ...

Goldbelt, Inc.

Tram Maintenance Supervisor

Juneau, AK · On-site

The Tram Maintenance Supervisor is responsible for of all phases of tramway maintenance activity ... Constantly emphasizes the importance of customer service; monitors staff's provision of the same ...

Powdr

Tram Operator - Snowbird

Snowbird, UT · On-site

TITLE: Tram Operator LOCATION: Snowbird Resort STATUS: Full-time, Hourly SCHEDULE: Variable ... Previous customer service experience preferred. WORK SCHEDULE * Typical shift: 6:00 am to 4:30 pm.

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As of Sep 9, 2026, the average hourly pay for tram customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Tram Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Tram Maintenance Manager

Juneau, AK • On-site

Goldbelt, Inc.
Public Administration • 51 - 200 employees
Learn more about Goldbelt, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Overview
Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.
Join a fast-growing "forever" company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia.
At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.
Summary:
Under the direction of the Director of Tram Ops & Facilities Manager, is responsible for the supervision of all phases of tramway maintenance activity and the performance of journeyman level electrical and/or mechanical work.
Responsibilities
Essential Job Functions:
  • After considering internal and external factors on a daily basis, determines whether to proceed with the tramway operation; is constantly monitoring factors affecting the safe and efficient operation of the tramway cars and the control center
  • Responsible for ensuring that the lift is operational for public transport during scheduled hours, and that all required maintenance and work is performed by staff and/or contractors in accordance with state and local operational codes, ANSI B-77 code and manufacturer's specifications
  • Ensures that maintenance personnel are available at all times during operation to the public of the tramway
  • Supervises the maintenance and repair work performed on the lift by subordinates and contractors, after troubleshooting and determining exactly what corrective work, methods, resources and budget are needed
  • Makes staff assignments; schedules staff work, takes into consideration ongoing operational needs, availability of staff, equipment, parts, etc.; checks quality of work performed, guides (and sometimes trains) work crew to project completion
  • Develops and maintains a preventative maintenance program and schedule for all tramway structures and systems; expedites all materials needed to do preventative maintenance or repairs
  • Manages and records the training of staff in standby operations, generator operations and rescue car lift evacuations; participates in emergency lift evacuation upon notification by the General Manager or Director of Tram Ops & Facilities Manager
  • Ensures that safety measures and equipment (i.e. harnesses, helmet, etc.) are taken/used at all times, especially when staff climb towers or ride on top of tram cars
  • Performs journey level electrical and/or mechanical work which includes troubleshooting, disassembling, repairing or rebuilding mechanical components or electrical systems; uses and supervises the use of tools per manufacturers' instructions and specifications
  • Is authorized to close the tramway operations due to adverse weather or operational conditions.
  • Is authorized to deny tramway access to any person who is considered not fit, competent or dangerous to himself, others or to equipment
  • Assumes responsibilities of Director of Tram Ops & Facilities Manager during his/her absences
  • Ensures that subordinates are trained (including in emergency rope evacuation), equipped and fit to perform their duties. Constantly emphasizes the importance of customer service; monitors staff's provision of the same, correcting weaknesses or problems. Must ensure that all timecards or pay sheets are reviewed, signed, and submitted in a timely manner
  • Periodically reviews the operator's manual with each new and returning employee; records all training per the ANSI code. During operating hours, ensures the availability of at least one trained employee onsite to administer first aid
  • Expected to become familiar with all tram systems and normal operations
  • Performs basic trouble shooting of tram systems and records faults and bypasses per ANSI code
  • When necessary due to personnel understaffing, unexpected absences, or emergencies, may perform the duties of a Tram Operator or Tram Attendant; on call during the regular tram operating season and will assist the General Manager when needed
  • Enforces operational and safety rules; keeps General Manager informed at all times regarding a condition or occurrence that may adversely affect the safety of the operation; monitors that all signs in the ramp area, safety equipment and rope evacuation equipment are in place
  • Performs other incidental and related duties as required and assigned

Qualifications
Necessary Skills and Knowledge:
  • Extensive knowledge of the operation of aerial lift or tramway facilities, terminals and related equipment
  • Knowledge of common industry practices and considerations
  • Knowledge of maintenance and repair requirements; and applicable building, ANSI, OSHA and health codes
  • Ability to troubleshoot, disassemble, repair or rebuild systems and components of the facility and related equipment
  • Ability to make work assignments, check the completed work, and guide/train a maintenance crew in normal operating and crisis situations
  • Ability to function in a stressful environment
  • Ability to balance and prioritize operating needs and schedules with available time and skills of maintenance crew to get the job done efficiently and effectively
  • Ability to develop and maintain a preventative maintenance program/schedule and employee safety and emergency evacuation training program
  • Ability to make decisions on maintaining and repairing equipment, systems, and components
  • Ability to read and interpret tramway and lift blueprints, manuals, and warranty requirements
  • Ability to physically rope-evacuate passengers and self from cabin
  • Excellent communication and customer service skills
  • Ability to learn, understand and follow verbal and written instructions and directions.
  • Ability to train staff in tram operations, emergency evacuation procedures, and basic customer service skills
  • Ability to learn, understand, and follow verbal and manual instructions, learn and function within ANSI codes
  • Skill in establishing and maintaining cooperative working relationships with other employees
  • Ability to work directly with the public, providing information and assistance on a daily basis
  • Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc.

Minimum Qualifications:
  • Five (5) years of experience in aerial tramway and /or ski lift operations and maintenance; to include two (2) years' work with electrical controls, hydraulics and wire-rope AND
  • One (1) year Lead/supervisory experience, including scheduling and training subordinates in any environment
  • Current CPR/AED and first aid certificates
  • Current Rope access and/or Fall Protection certificate
  • Experience working with state and local operational codes, ANSI B-77 code and manufacturer's specifications

Preferred Qualifications:
  • Ten (10) years of experience in aerial tramway and/or ski lifts, gondola operations to include four (4) years' work with electrical controls, hydraulics and wire rope
  • Five (5) years lead/supervisory maintenance experience, including scheduling and training subordinates in any environment
  • Current CPR/AED and first aid certificates
  • Current Rope access and or Fall Protection certificate

Pay and Benefits
Hourly Compensation for this position is in between $30-$40 an hour DOE.
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. Our annual incentive compensation plan is designed to reward your contributions to Goldbelt's success. It's a profit-sharing initiative tied to our strategic objectives, demonstrating that your efforts directly impact our achievements. As an employee, you'll also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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