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Trainer Manager Jobs in Chester, VA (NOW HIRING)

CTI Resource Management

QA/Training Manager

Chester, VA · On-site

$75 - $90/hr

Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and ... Oversee Trainer selection, development and performance. Maintain SOW‑compliant Trainer‑to‑CSR ...

Empower Brands

Sales Training Manager

Richmond, VA · On-site

$80K - $100K/yr

The Sales Training Manager will partner with franchise owners, sales professionals, and field teams to ensure consistent adoption of proven sales methodologies, tools, and best practices that drive ...

BB BHF STORES LLC

MANAGER IN TRAINING

Richmond, VA · On-site

$18 - $19/hr

Position Summary The Manager In Training is an associate that is on a direct training plan to become a General Manager. The associate is assigned to work in one or more store locations at the ...

ABB

Technical Trainer

Richmond, VA · On-site

$32.25 - $42.75/hr

Global Training Manager __ The work model for the role is: Hybrid, Richmond, VA Your role and responsibilities In this role as Technical Trainer - Power Electronics, you will have the opportunity to ...

BB BHF STORES LLC

MANAGER IN TRAINING

Richmond, VA · On-site

Position Summary The Manager In Training is an associate that is on a direct training plan to become a General Manager. The associate is assigned to work in one or more store locations at the ...

Weed Man

Manager in Training

Richmond, VA · On-site

Job Summary The Manager in Training is responsible for helping the Branch Manager in day-to- day operations. The position works closely with the Branch Manager in preparing and organizing the ...

ABB

Technical Trainer

Richmond, VA · On-site

$32.25 - $42.75/hr

Global Training Manager __ The work model for the role is: Hybrid, Richmond, VA Your role and responsibilities In this role as Technical Trainer - Power Electronics, you will have the opportunity to ...

Weed Man

Manager in Training

Richmond, VA · On-site

Job Summary The Manager in Training is responsible for helping the Branch Manager in day-to- day operations. The position works closely with the Branch Manager in preparing and organizing the ...

Crunch Fitness

Manager in Training

Sandston, VA · On-site

$14 - $17/hr

The Manager in Training (MIT) role supports the growth of the club through lead generation and sales. This role will assist with the delivery of an amazing Crunch Member Experience, through ...

Crunch Fitness

Manager in Training

Richmond, VA · On-site

$14 - $17/hr

The Manager in Training (MIT) role supports the growth of the club through lead generation and sales. This role will assist with the delivery of an amazing Crunch Member Experience, through ...

Crunch Fitness

Manager in Training

Richmond, VA · On-site

$14 - $17/hr

The Manager in Training (MIT) role supports the growth of the club through lead generation and sales. This role will assist with the delivery of an amazing Crunch Member Experience, through ...

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Trainer Manager information

See Chester, VA salary details

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How much do trainer manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for trainer manager in Chester, VA is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $28.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Trainer Manager?

To excel as a Trainer Manager, you need expertise in instructional design, training delivery, and a background in education or human resources, often supported by a bachelor's degree or relevant certifications. Familiarity with learning management systems (LMS), e-learning platforms, and training analytics tools is typically required. Exceptional leadership, communication, and organizational skills help you motivate trainers and ensure effective program implementation. These competencies are crucial for developing impactful training programs that drive employee performance and align with organizational goals.

How does a Trainer Manager typically collaborate with other departments to ensure effective training programs?

Trainer Managers frequently work closely with department heads, subject matter experts, and HR teams to assess training needs and align learning initiatives with organizational goals. They coordinate with these stakeholders to gather feedback, tailor program content, and schedule sessions that accommodate operational demands. This cross-functional collaboration ensures that training programs are relevant, timely, and impactful, ultimately improving employee performance and supporting business objectives.

What is the difference between Trainer Manager vs Training Coordinator?

AspectTrainer ManagerTraining Coordinator
Required CredentialsTypically requires a bachelor’s degree in education, HR, or related field; certifications like CPTD or ATD are commonUsually requires a bachelor’s degree; certifications are optional but beneficial
Work EnvironmentManages training teams, develops programs, and oversees training delivery in corporate or educational settingsAssists in organizing training sessions, schedules, and logistics within organizations
Employer & Industry UsageUsed in corporate, educational, and nonprofit sectors for leadership roles in trainingCommon in corporate and educational sectors for supporting training operations

Trainer Managers focus on leading training teams and developing programs, while Training Coordinators handle logistics and support for training sessions. Both roles are essential in organizational learning but differ in scope and responsibilities.

How to become a trainer manager?

To become a trainer manager, candidates typically need a combination of relevant experience in training or education, strong leadership skills, and often a bachelor's degree in a related field such as education, business, or human resources. Gaining experience as a trainer or instructor and developing skills in team management, communication, and curriculum development are important steps. Certifications in training or management can also enhance prospects for advancement into a trainer manager role.

What degree is needed to be a trainer manager?

A trainer manager typically needs a bachelor's degree in human resources, business administration, education, or a related field. Relevant experience in training, leadership skills, and certifications such as Certified Professional in Learning and Performance (CPLP) can also be beneficial.

What is a trainer manager?

A trainer manager is a professional responsible for overseeing training programs and staff within an organization. They coordinate training sessions, develop curriculum, and ensure employees acquire necessary skills, often requiring leadership, communication, and organizational skills. They may also evaluate training effectiveness and manage budgets for training initiatives.

What cities near Chester, VA are hiring for Trainer Manager jobs?

Cities near Chester, VA with the most Trainer Manager job openings:

Trainer Manager jobs near you
Infographic showing various Trainer Manager job openings in Chester, VA as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $51,747 per year, or $24.9 per hour.

QA/Training Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 7 days ago

Job description

Job Title
QA/Training Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/1/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The QA/Training Manager will be part of a team responsible for the leadership of the CMS CCO Programs. QA/Training Manager is responsible for all quality assurance monitoring and training activities for CTI's Customer Service Representative's (CSR) workforce at the Chester, VA facility. This role ensures that CTI's performance on quality metrics meets or exceeds CMS and Maximus standards and that all training requirements are executed with fidelity, on schedule, and with measurable outcomes. The QA/Training Manager serves as CTI's representative in all Maximus quality calibration sessions, IQA cooperation activities, and training-related conference calls.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
  • Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
  • Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
  • Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.
  • Complete hiring and performance management processes to support a high performing training team.
  • Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.
  • Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project-related updates, processes, and procedures.
  • Develop and execute a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
  • Review, evaluate, and modiefy existing and proposed programs.
  • Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.
  • Maintain a library of training aids.
  • Oversee all CTI quality monitoring activities, including a minimum of two monitored calls per CSR per month using QualityNow.
  • Attend and actively participate in all weekly quality calibration sessions with Maximus QA team.
  • Cooperate fully with CMS Independent Quality Assurance (IQA) subcontractor. Make all performance data available electronically.
  • Maintain CTI's QA target of 90% or higher on overall quality scoring per SOW
  • Document all coaching activities related to security/privacy events and report to CCO Program Manager of Security and Compliance.
  • Coordinate all new hire training delivery using Maximus-provided materials and CMS-approved frameworks.
  • Ensure Train-the-Trainer certification is completed at least 30 days prior to CSR start date.
  • Submit Daily Training Reports (DTR's) timely.
  • Submit Training Completion Reports daily during New Hire Training (NHT) periods.
  • Attend up to three training related conference calls per week with Maximus and CMS.
  • Monitor LMS completion rates weekly; ensure 90% completion rate by assigned date.
  • Notify employees monthly of outstanding training requirements, maintain all training records in CTI HRIS or LMS.
  • Ensure Critical Update Training (CUP) is deployed and 95% completion is achieved within 7 days.
  • Manage the centralized CTI Knowledge Base to ensure CSRs have access to current CMS policy responses.
  • Oversee Trainer selection, development and performance. Maintain SOW-compliant Trainer-toCSR ratios.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • Available for work from 0700 to 1900

Education and Experience:
  • Bachelor's degree in Education, Communication or Business preferred, or equivalent work experience in related field.
  • 5 years experience in quality assurance and/or training in a contract center or federal customer service environment.
  • Strong knowledge and ability to demonstrate fundamentals of adult learning principles and training facilitation techniques.
  • Experience with QualityNow or equivalent platform preferred
  • Familiarity with LMS platforms (CMS Learning Management System) a plus.
  • Prior experience supporting CMS, HHS, or ACA marketplace contact center training programs a plus.
  • Certified Professional in Learning and Performance (CPLP) or equivalent credential a plus.
  • Experience cooperating with government IQA processes or third-party quality auditors, a plus.
  • Excellent data analysis skills; ability to interpret QA soring trends and identify coaching priorities.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office).
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills. Experience producing training and compliance reports.
  • Bilingual ability is a benefit
  • May be required to work holidays.
  • Ability to pass a federal and local criminal background investigation.

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