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JB Poindexter & Co., Inc.

Product Trainer

Elkhart, IN · On-site

$25/hr

... distributors, and external partners. The Product Trainer serves as a subject matter expert across a ... content, delivery methods, and materials. * Gather feedback from trainees, dealers, and internal ...

jbpco

Product Trainer

Elkhart, IN

... distributors, and external partners. The Product Trainer serves as a subject matter expert across a ... content, delivery methods, and materials. * Gather feedback from trainees, dealers, and internal ...

SRP

Control Room Operator Trainee

Tempe, AZ

... Distributed Control Systems, gauges, instruments, and communication facilities located in the ... The typical duties are not intended to include all duties that comprise the job content but are ...

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Product Trainer

Product Trainer

JB Poindexter & Co., Inc.

Elkhart, IN • On-site

$25/hr

Full-time

Posted 22 hours ago

Job description

Position Summary
The Product Trainer independently designs, develops, and delivers comprehensive product training programs and materials for aftermarket truck accessory products, exercising discretion and judgment in the creation of training content and instructional methodologies. This role is responsible for translating complex products, manufacturing, and installation information into clear, engaging, and effective training resources for internal teams, dealers, distributors, and external partners.
The Product Trainer serves as a subject matter expert across a broad portfolio of durable goods products, including fiberglass truck caps, aluminum commercial truck caps, rolling and folding truck bed covers, bed slide systems, and related truck accessories. This position requires strong expertise in digital video-based training, technical writing, and hands-on product instruction, and works closely with Product Management, Engineering, Manufacturing, Sales, and Marketing to support product launches and ongoing training needs.
Key Responsibilities
Product Training & Instruction
  • Design, develop, and deliver comprehensive product training programs for internal teams, dealer networks, and external partners.
  • Determine appropriate instructional methods, training formats, and delivery approaches based on product complexity and audience needs.
  • Conduct in-person product training sessions, workshops, and demonstrations at company facilities, dealer locations, and industry events.
  • Serve as a subject matter expert on product features, benefits, applications, installation processes, and competitive differentiation.

Digital Video Training Development
  • Plan, script, record, and produce professional-quality digital training content, including:
    • Product overviews and feature demonstrations
    • Installation and setup guides
    • Troubleshooting and best-practice instruction
  • Collaborate cross-functionally to ensure all training content is technically accurate, consistent, and aligned with brand standards.
  • Maintain and update digital training content as products evolve or new models are introduced.

Training Documentation & Manuals
  • Create, write, and maintain clear, detailed training documentation, including:
    • Installation manuals and technical guides
    • Product training materials and reference documents
    • Quick-start guides and job aids.
  • Apply specialized product and manufacturing knowledge to ensure documentation is accurate, user-friendly, and effective.
  • Manage updates, revisions, and version control for all training materials.

Cross-Functional Collaboration
  • Partner closely with the Director of Product Management to align training initiatives with product strategy and launch timelines.
  • Work with Engineering and Manufacturing teams to develop deep product knowledge and accurate training content.
  • Support Sales, Customer Service, and Marketing teams by addressing training gaps and incorporating field feedback into training programs.

Continuous Improvement
  • Evaluate the effectiveness of training programs and continuously improve content, delivery methods, and materials.
  • Gather feedback from trainees, dealers, and internal stakeholders to refine training approaches.
  • Stay current on industry trends, competitive products, and best practices in product training and instructional design.

Required Qualifications
  • Bachelor's degree in education, Communications, Technical Writing, Engineering, Manufacturing, or a related field, or equivalent relevant experience.
  • 3+ years of experience in product training, technical training, instructional design, or related roles-preferably within manufacturing or durable goods.
  • Demonstrated experience developing original training content, including digital video-based training and written technical documentation.
  • Strong ability to translate complex technical information into clear, effective training materials.
  • Hands-on aptitude and comfort working directly with physical products and installation processes.
  • Excellent written, verbal, and presentation skills.
  • Proficiency with common digital tools, including video creation/editing, presentation software, and documentation platforms.

Preferred Qualifications
  • Experience in automotive aftermarket, truck accessories, commercial vehicle equipment, RV, marine, or related industries.
  • Familiarity with fiberglass, aluminum fabrication, or mechanical assemblies.
  • Experience supporting dealer, distributor, or partner training programs.
  • Knowledge of learning management systems (LMS) or digital training platforms.
  • Ability to interpret technical drawings, specifications, or engineering documentation.

Physical & Work Environment Requirements
  • Ability to work in manufacturing, warehouse, and shop environments as needed to support training development.
  • Ability to lift and handle product components in accordance with safety guidelines.
  • Willingness to travel occasionally for dealer training, product launches, and industry events.

Key Competencies
  • Technical aptitude and mechanical understanding
  • Instructional design and adult learning principles
  • Strong organizational and project management skills
  • Attention to detail and accuracy.
  • Comfort presenting both on camera and in front of live audiences.
  • Collaborative, proactive, and adaptable mindset

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