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At FNBO, our employees are the heart of our story—and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

This role will lead the day-to-day operations and strategic management of multiple third-party vendors providing mail services, courier operations, and equipment maintenance across FNBO's lockbox and mail processing operations. This includes coordinating USPS mail services for lockbox operations, managing express courier services (DHL, FedEx, UPS), overseeing mail courier services for USPS pickup operations, and managing equipment vendor relationships with OPEX for lockbox processing equipment maintenance and repairs. The position will manage vendor performance against service level agreements, oversee mail processing optimization and equipment uptime across all locations, and coordinate timely maintenance and repair services. The role will gather data and identify opportunities for process efficiencies, quality improvements, cost optimization, and enhanced customer service delivery while ensuring compliance with postal regulations and equipment manufacturer specifications.

Key Responsibilities:

1. Vendor Management and Operations:

Lead day-to-day operations with USPS, express couriers, mail pickup services, and equipment vendors across all lockbox and mail processing locations.

• Manage vendor performance against established SLAs including mail delivery schedules, courier pickup/delivery times, equipment maintenance response times, and service quality standards

• Coordinate USPS mail services for lockbox operations including route optimization, delivery scheduling, and postal regulation compliance

• Oversee express courier services (DHL, FedEx, UPS) for time-sensitive lockbox and mail deliveries

• Manage mail courier services for USPS pickup operations ensuring timely collection and processing

• Coordinate OPEX equipment maintenance schedules, repair response times, and parts availability for lockbox processing equipment

2. Mail Processing and Equipment Optimization:

• Manage mail processing optimization across all locations including coordinating mail volumes and delivery schedules

• Oversee equipment maintenance scheduling and coordinate preventive maintenance programs with OPEX to maximize uptime

• Create and maintain mail volume forecasting models based on seasonal trends, client requirements, and business growth projections

• Establish emergency procedures and contingency plans for service disruptions and equipment failures

• Monitor equipment performance metrics and coordinate timely repairs to minimize processing delays

3. Quality Assurance and Risk Management:

• Lead the creation of automated quality assurance processes for mail handling, courier performance, and equipment reliability monitoring

• Research and resolve mail processing issues, courier service problems, and equipment malfunctions with internal stakeholders and vendors

• Implement controls to ensure accurate mail processing, proper documentation, and audit trail maintenance for all vendor services

• Monitor and report on mail service incidents, courier delivery exceptions, equipment downtime, and operational disruptions

• Ensure compliance with postal regulations, courier service requirements, and equipment safety protocols

4. Process Improvement and Cost Management:

• Create increased efficiency in daily mail operations including vendor coordination, route optimization, and equipment utilization

• Enhance forecasting processes including refining mail volume models, delivery optimization, and maintenance cost projections

• Provide opportunities to reduce vendor costs through process improvements, route consolidation, or competitive sourcing initiatives

• Analyze vendor pricing structures and negotiate favorable terms for mail services, courier operations, and equipment maintenance contracts

• Coordinate equipment upgrade evaluations and vendor selection processes to improve processing capabilities

5. Strategic Planning and Business Support:

• Support new client onboarding by providing expertise on mail processing requirements, courier service capabilities, and equipment capacity planning

• Work cross-functionally with Lockbox Operations, Branch Operations, and IT teams to achieve desired service outcomes

• Collaborate with Compliance and Audit teams to ensure vendor oversight meets regulatory requirements and postal regulations

• Assist mail services with business continuity planning and disaster recovery procedures

• Support capacity planning for peak processing periods and volume fluctuations

6. Technology and Systems Coordination:

• Coordinate with IT and analyst teams on mail processing system integrations, equipment connectivity, vendor maintenance schedule and vendor data feeds

• Support implementation of mail tracking tools, equipment monitoring systems, and vendor performance dashboards

The Ideal Candidate for This Role:

Required Qualifications:

• Bachelor's Degree or equivalent experience required • 5+ years of experience in Banking Operations, with specific experience in mail processing, lockbox operations, or vendor management

• Strong understanding of postal regulations, courier service requirements, and equipment maintenance protocols

• Vendor management experience with demonstrated ability to manage multiple service providers across different service categories

• Experience with mail processing operations, equipment maintenance scheduling, and service level management

• Knowledge of lockbox processing operations, mail handling procedures, and regulatory compliance requirements

Desired Qualifications:

• Experience managing USPS relationships, express courier services, or equipment maintenance vendors

• Knowledge of mail processing systems, lockbox equipment, and performance optimization tools

• Consistent focus on operational excellence and challenging the status quo to improve efficiency

• Proven experience in handling multiple priorities and achieving desired outcomes in time-sensitive processing environments

• Excellent communication skills and ability to work efficiently with internal teams, vendors, and service partners

• Experience with contract negotiation, vendor performance management, and cost optimization initiatives

Work Environment:

Compensation and Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261234

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.