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CI & Major Marine Operations Manager  

Position Specifics:  Dallas 

The Operations Supervisor /Manager position oversees a team of Underwriting associates in support of our Marine underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and Marine Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes. 

Position Responsibilities: 

People/Performance Management

• Oversee UAA/UA team to meet/exceed NA Operations performance metrics 

• Develop UAA/UA Talent through oversight of training and development planning/execution/monitoring

• Collaborate with MA UW counterparts to assure mutual priorities are achieved

• Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process.  

• Deliver regular, results driven feedback tied to performance goals/metrics.

• Maintain an open and collaborative engagement with staff that encourages diversity of thought

• Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows.  

• Assure timely completion of performance reviews, goal setting and compensation administration

• Create and execute plans to retain high potential employees

Process Management

• Assure team adherence and compliance with established processes/workflows and roles.

• Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals. 

• Review and communicate all process/workflow changes/enhancements and assure UAA/UA adoption.

• Review workflows and escalate any process improvement suggestions to Service Leader. 

• Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.

• Assure UAA/UA adoption of Corporate automation strategies

Service Management

• Oversee process to assure all service delivery goals are met

• Act as point of contact for Marine Accounts business partners regarding operational process, service and people management

• Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables

• Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed.

Financial Management

• Utilize CI/Major Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close)

• Oversee reporting on premium bookings for assigned departments

• Ensure timely transfer of eligible business to underwriting center to maximize branch resources

• Partner with CSSC to resolve collection/billing issues

• Oversee timely resolution of WC Bureau Crits to eliminate fines

Education and Experience: 

• Associates Degree or equivalent, 4-Year degree preferred 

• Minimum of 5-7 years relevant insurance/supervisory experience

• Advanced PC Skills:  Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools.  

• Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. 

• Demonstrated results orientation with ability to problem solve and provide solutions. 

• Strong business acumen and critical thinking skills which lead to confident decision making 

•  Ability to learn quickly, prioritize work, and perform within time constraints. 

• Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities. 

• Ability to manage remote staff 

• Ability to adapt to fast paced environment 

• Ability to lead /influence team to meet business priorities.

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Education and Experience: 

• Associates Degree or equivalent, 4-Year degree preferred 

• Minimum of 5-7 years relevant insurance/supervisory experience

• Advanced PC Skills:  Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools.  

• Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. 

• Demonstrated results orientation with ability to problem solve and provide solutions. 

• Strong business acumen and critical thinking skills which lead to confident decision making 

•  Ability to learn quickly, prioritize work, and perform within time constraints. 

• Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities. 

• Ability to manage remote staff 

• Ability to adapt to fast paced environment 

• Ability to lead /influence team to meet business priorities.

Internal Posting Eligibility:  

• Non-Exempt level employees (eligible for overtime pay) must be in their current position at least 12 months. 

• Employees are not eligible to apply for a posted role if they have received a termination warning for any reason in the last twelve months. 

• Employees are required to notify their manager and their HR Manager of their application for an internal position once they are invited to begin the formal interview process.