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Tqm Agent Jobs (NOW HIRING)

American Automation

TQM Total Queue Management Agent

Denver, CO · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Queue (Line) Agent Company: American Automation, Inc. Location: Denver International Airport (DEN) Employment Type: Full-Time Hourly Rate: $20.50 POSITION SUMMARY American Automation, Inc. is seeking ...

BDO

Tax Senior, Core Tax Services

Nashville, TN

  • Retirement

Correctly and proactively applies Firm policies, standards, and the BDO Tax Quality Manual (TQM ... S. jurisdiction), or Internal Revenue Service Enrolled Agent ("EA") (or the equivalent of one of ...

BDO

Tax Experienced Senior, Corporate/ASC 740

Seattle, WA · On-site

  • Retirement

Correctly and proactively applies Firm policies, standards, and the BDO Tax Quality Manual (TQM ... S. jurisdiction), or Internal Revenue Service Enrolled Agent ("EA") (or the equivalent of one of ...

BDO USA

Tax Senior, Core Tax Services

Mclean, VA · On-site

  • Retirement

Correctly and proactively applies Firm policies, standards, and the BDO Tax Quality Manual (TQM ... S. jurisdiction), or Internal Revenue Service Enrolled Agent ("EA") (or the equivalent of one of ...

BDO

Tax Senior, Core Tax Services

Houston, TX

  • Retirement

Correctly and proactively applies Firm policies, standards, and the BDO Tax Quality Manual (TQM ... S. jurisdiction), or Internal Revenue Service Enrolled Agent ("EA") (or the equivalent of one of ...

BDO USA

Tax Senior, Core Tax Services

Atlanta, GA · On-site

  • Retirement

Correctly and proactively applies Firm policies, standards, and the BDO Tax Quality Manual (TQM ... S. jurisdiction), or Internal Revenue Service Enrolled Agent ("EA") (or the equivalent of one of ...

BDO USA

Tax Senior, Core Tax Services

Minneapolis, MN · On-site

  • Retirement

Correctly and proactively applies Firm policies, standards, and the BDO Tax Quality Manual (TQM ... S. jurisdiction), or Internal Revenue Service Enrolled Agent ("EA") (or the equivalent of one of ...

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Tqm Agent information

What is a TQM agent?

TQM Agents are professionals responsible for implementing and promoting Total Quality Management (TQM) principles within an organization. Their main role is to ensure continuous improvement in processes, products, and services by fostering a culture of quality and efficiency. They collaborate with different teams to identify areas for improvement, facilitate training, and monitor the progress of quality initiatives. TQM Agents play a crucial role in helping companies meet customer expectations and achieve long-term business success.

What are the key skills and qualifications needed to thrive as a TQM agent?

To thrive as a TQM Agent, you need a solid understanding of quality management principles, process improvement methodologies, and relevant industry standards, often supported by a degree in engineering or business and certifications like Six Sigma or ISO 9001. Familiarity with quality management systems (QMS), data analysis tools, and documentation software is typically required. Strong analytical thinking, attention to detail, and effective communication help drive continuous improvement and foster a culture of quality. These skills and qualities are essential for ensuring operational excellence, compliance, and sustained customer satisfaction.

What are some common challenges faced by TQM agents when implementing quality initiatives across different departments?

TQM Agents often encounter challenges such as resistance to change, varying levels of quality awareness among team members, and alignment of cross-departmental goals. Successfully introducing new quality processes requires strong communication skills and the ability to foster collaboration between departments. TQM Agents address these challenges by promoting continuous improvement, providing training, and facilitating open dialogue to ensure buy-in from all stakeholders.

What is the difference between Tqm Agent vs Quality Control Inspector?

AspectTqm AgentQuality Control Inspector
CertificationsISO 9001, Six Sigma, Quality Management certificationsISO 9001, Quality Control certifications
Work EnvironmentManufacturing, production, service industriesManufacturing plants, factories, production lines
Employer & Industry UsageUsed across industries focusing on quality management systemsPrimarily in manufacturing and production sectors
Primary FocusImplementing and maintaining quality management systemsInspecting products for defects and compliance

The Tqm Agent focuses on implementing quality management systems and continuous improvement processes, while the Quality Control Inspector primarily inspects products for defects. Both roles are essential in ensuring product quality but differ in scope and responsibilities.

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What cities are hiring for Tqm Agent jobs?

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What states have the most Tqm Agent jobs?

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What job categories do people searching Tqm Agent jobs look for?

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Tqm Agent jobs near you
Infographic showing various Tqm Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution.

TQM Total Queue Management Agent

American Automation Services

Denver, CO

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

Job Title:

Queue (Line) Agent

Company:

American Automation, Inc.

Location:

Denver International Airport (DEN)

Employment Type:

Full-Time

Hourly Rate:

$20.50


POSITION SUMMARY

American Automation, Inc. is seeking Queue (Line) Agents to deliver exceptional customer service at Denver International Airport. This role is responsible for managing passenger flow through TSA security checkpoints while providing clear direction, support, and assistance to travelers.

Our teamoperateswith a strong service culture built on professionalism, adaptability, teamwork, and integrity. We support over 65,000 travelers daily and are committed to enhancing the overall passenger experience at DEN.


ABOUT THE COMPANY

American Automation, Inc. is a woman- and minority-owned business supporting a multi-year contract at Denver International Airport. Our mission is to serve the traveling public, TSA, and airport operations while contributing to DEN's goal of becoming the #1 airport in the United States.

Weoperateunder a simple principle:treat others the way you want to be treated.


KEY RESPONSIBILITIES

  • Welcome and assist travelers through the TSA queue (line) processes
  • Provide wayfinding support (restrooms, parking, checkpoint directions, etc.)
  • Assist veterans, preferred travelers, and passengers with special needs
  • Manage queue systems at TSA checkpoints and verify required credentials
  • Balance passenger flow by directing travelers to checkpoints with lower wait times
  • Monitor and help reduce congestion across multiple checkpoints
  • Record and report checkpoint data, including wait times and lane activity
  • Move between checkpoints based on operational needs
  • Follow all established post orders and security protocols
  • Deliver consistent, respectful, and professional customer service in a high-volume environment
  • This position requires mandatory paid operations/safety meetings at various intervals. You are expected to attend these meetings as part of this position.


PREFERRED QUALIFICATIONS

  • Prior customer service experience
  • Ability to work effectively under pressure in fast-paced environments
  • Strong attention to detail and critical thinking skills
  • Effective communication and teamwork abilities
  • Bilingual skills are a plus
  • Must be legally authorized to work in the United States


PHYSICAL REQUIREMENTS

  • Ability to stand and walk for an entire 8-hour shift
  • Ability to walk approximately 12,000-14,000 steps per day
  • Ability to remain physically active throughout the shift
  • Ability to move between multiple airport locations and checkpoints
  • Ability to bend, stoop, reach, and navigate crowded environments
  • Ability to work in high-traffic, fast-paced airport conditions
  • Ability to work varied schedules, including mornings, evenings, weekends, and holidays
  • Must be able to perform essential job functions with or without reasonable accommodation


SCHEDULE & WORK ENVIRONMENT

  • Full-time positions only
  • Flexible scheduling based on airport operational needs
  • Shifts may include mornings, afternoons, evenings, weekends, and holidays


COMPENSATION & BENEFITS

    • Starting hourly rate: $20.50
    • Medical, dental, and vision insurance
    • RTD pass or paid parking
    • 401(k) with company match
    • Employee recognition programs
    • Career growth opportunities


WHAT TO EXPECT

Join a collaborative, service-driven team dedicated to improving the passenger experience at Denver International Airport. This role is ideal for individuals who enjoy active work, helping people, and thriving in fast-paced, dynamic environments.


Apply