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Tow Manager Jobs in Rochester, NY (NOW HIRING)

Reports any damage to management. * Interacts with web-based database system for inventory tracking ... Minimum of one year prior warehouse and forklift/tow motor experience - Trained and qualified for ...

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Tow Manager information

What is a tow manager?

Tow Managers are professionals responsible for overseeing towing operations, typically within a towing company or roadside assistance service. Their duties include managing tow truck drivers, dispatching vehicles, coordinating with customers, ensuring compliance with local regulations, and maintaining equipment. They play a key role in ensuring safe, timely, and efficient towing services. Tow Managers also handle administrative tasks such as scheduling, billing, and staff training to ensure smooth daily operations.

What is the difference between Tow Manager vs Tow Truck Operator?

AspectTow ManagerTow Truck Operator
CredentialsMay require management or supervisory certifications, CDL often preferredDriver's license, CDL often required
Work EnvironmentOffice-based planning, coordination, and supervision; occasional on-site visitsOn-road towing, vehicle recovery, and roadside assistance
Employer & Industry UsageUsed by towing companies, fleet services, and roadside assistance firmsEmployed directly by towing companies, roadside services, or as independent operators

In summary, Tow Managers oversee towing operations, coordinate staff, and handle administrative tasks, often requiring management certifications. Tow Truck Operators focus on physically towing vehicles, driving tow trucks, and performing roadside assistance. Both roles are essential in the towing industry but differ mainly in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a tow manager?

To thrive as a Tow Manager, you need a solid understanding of towing operations, fleet management, and relevant transportation regulations, typically supported by experience in the towing industry and a valid driver's license. Familiarity with dispatch software, GPS tracking systems, and DOT compliance tools is essential. Strong leadership, problem-solving, and communication skills help effectively manage teams and resolve customer issues. These skills and qualities are vital for ensuring safe, efficient operations and high customer satisfaction in a demanding environment.

What are some common challenges a tow manager faces when coordinating incident responses and how can they be addressed?

Tow Managers often encounter challenges such as unpredictable emergency calls, coordinating multiple tow operators, and ensuring timely responses, especially during peak hours or adverse weather conditions. Effective communication, strong organizational skills, and up-to-date knowledge of local regulations are essential to overcome these hurdles. Implementing efficient dispatch systems and fostering a collaborative environment with drivers and law enforcement can greatly improve operational efficiency and incident resolution.

What job categories do people searching Tow Manager jobs in Rochester, NY look for?

The top searched job categories for Tow Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Tow Manager jobs?

Cities near Rochester, NY with the most Tow Manager job openings:

Infographic showing various Tow Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Heavy Duty Tow Truck Operator

MERJ FLEET SERVICES INC

Rochester, NY • On-site

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New


Job description

Benefits:
  • 401(k)
  • Employee discounts
  • Health insurance
  • Paid time off
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Vision insurance

Pay: $75,000.00 - $100,000.00 per year
Job description:
Job Summary
MERJ Fleet Services has a full time tow truck operator position open for the right candidate with experience hooking heavy duty vehicles. Competitive compensation with company paid health and dental insurance and 401k match. This position will require on call coverage and rotating overnight on-call responsibilities to better serve our customers.
Essential Responsibilities and Duties
  • Perform towing for emergency breakdowns
  • Maintain a clean and safe work area in compliance with company and OSHA standards
  • Perform all work in accordance with established safety procedures
  • Recovery of wrecked vehicles
  • Make entries on reports and record entries on Towing & Repair Invoice
  • Work in a positive team focused environment
  • Duties and Responsibilities
  • Other duties may be assigned.
  • Keep track of mileage during travel
  • Keep vehicles and workspace clean and organized
  • Be able to pass random drug & alcohol testing for random DOT regulations at any given time
  • Fill out DVIRs (start & end) and Driver Log (only after 100-mile radius)
  • Review all policies and procedures as stated in the company handbook
Education/Experience: High school diploma or general education degree (GED); and four to six years related experience and/or training; or equivalent combination of education and experience.
Certificates and Licenses:
  • Commercial driver’s license class A with tow truck endorsement
Knowledge, Skills, and Other Abilities:
  • Hand and power tools
  • Safe use of Rigging & lifting devices, use of cables, chains, hooks to safely raise, secure & pull loads of up to 100,000 lbs.
  • Cutting torches
  • Grinders, cutters
  • Battery charge equipment
  • Tire changing equipment
  • Tire inflation equipment
  • Jacks
  • Lifts
  • Jack stands
  • Driveshaft & axle removal & replacement
  • Airing up vehicles so they can safely be towed
  • Work off ladders & platforms to prepare wrecked units for towing
  • Customer service skills
  • Communication skills
  • Ability to work independently in a fast paced environment
  • Professionalism
  • Time management skills
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Opportunities for advancement
  • Paid time off
  • Paid training
  • Retirement plan
  • Vision insurance
Schedule:
  • 10 hour shift
  • Day shift
  • Morning shift
  • On call
  • Rotating weekends