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Tourneau Bucherer Jobs (NOW HIRING)

Bucherer USA

Client Advisor - Pentagon

Arlington, VA · On-site

Explain the value of being a Tourneau|Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale. * Partner ...

Bucherer USA

Client Advisor - Naples

Naples, FL · On-site

Explain the value of being a Tourneau|Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale. * Partner ...

Bucherer USA

Watchmaker - Palm Desert

Palm Desert, CA · On-site

$80K - $115K/yr

Tourneau|Bucherer reserves the right to alter or amend an employee's job responsibilities at any time based on the needs of the business. We are an Equal Opportunity Employer. All persons shall have ...

Bucherer USA

Watchmaker - Palm Desert

Palm Desert, CA · On-site

$80K - $115K/yr

Tourneau Bucherer reserves the right to alter or amend an employee's job responsibilities at any time based on the needs of the business. We are an Equal Opportunity Employer. All persons shall have ...

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Tourneau Bucherer information

What are common job titles in a jewelry shop?

Common job titles in a jewelry shop include Sales Associate, Jewelry Consultant, Store Manager, and Watch Technician. These roles often require customer service skills, knowledge of jewelry and watches, and sometimes certification or training in jewelry appraisal or repair. Additional positions may include Cashier, Visual Merchandiser, and Inventory Specialist.

Is Tourneau Bucherer owned by Rolex?

Tourneau Bucherer is a retailer that sells luxury watches, including Rolex, but it is not owned by Rolex. The company operates independently and offers products from various high-end watch brands. Ownership of Rolex remains separate from retailers like Tourneau Bucherer.

What is the difference between Tourneau Bucherer vs Watch Sales Associate?

AspectTourneau BuchererWatch Sales Associate
CredentialsHigh school diploma, luxury retail experience, knowledge of watchesHigh school diploma, customer service skills, basic watch knowledge
Work EnvironmentLuxury jewelry and watch retail stores, high-end clienteleJewelry and watch retail stores, customer-focused
Employer & IndustryTourneau Bucherer, luxury watch retailVarious jewelry and watch retailers

Tourneau Bucherer typically requires more specialized knowledge of luxury watches and may involve higher-end clientele, whereas Watch Sales Associates often focus on general customer service and sales in jewelry or watch stores. Both roles involve retail sales, but Tourneau Bucherer positions emphasize expertise in luxury timepieces.

What is a Tourneau Bucherer?

Tourneau Bucherer is a luxury watch retailer known for offering high-end timepieces from prestigious brands. The company was formed when Bucherer, a renowned Swiss watch and jewelry retailer, acquired Tourneau, a leading American watch retailer. Together, they provide customers with a wide selection of new and pre-owned luxury watches, expert watch repair services, and a premium shopping experience both in-store and online.

What are some typical responsibilities for a sales associate at Tourneau Bucherer, and how do they collaborate with other team members?

As a sales associate at Tourneau Bucherer, you will spend much of your day assisting customers in selecting luxury timepieces and jewelry, providing product knowledge, and ensuring a high-end client experience. Collaboration is key, as you’ll often partner with watchmakers, customer service staff, and management to coordinate repairs, fulfill special orders, and organize in-store events. Team members also work together to maintain showroom displays and achieve sales goals. The environment is fast-paced and customer-focused, offering opportunities to learn from experienced colleagues and grow within the luxury retail sector.

Are there entry-level jobs at Rolex?

Rolex offers entry-level positions such as retail associates and customer service roles that typically require minimal experience and provide on-the-job training. These positions often involve working in retail stores or service centers and may require good communication skills and a passion for luxury watches.

What are the key skills and qualifications needed to thrive as a luxury watch sales associate at Tourneau Bucherer, and why are they important?

To excel as a luxury watch sales associate at Tourneau Bucherer, you need in-depth product knowledge, sales expertise, and experience in high-end retail, often supported by a background in luxury goods or relevant certifications. Familiarity with point-of-sale systems, CRM software, and inventory management tools is typically required. Exceptional interpersonal skills, attention to detail, and the ability to build lasting client relationships are critical soft skills. These competencies ensure outstanding customer experiences, drive sales performance, and uphold the premium brand image.

Does Rolex offer remote positions?

Rolex, as a luxury watch manufacturer, typically offers in-person roles at its headquarters and retail locations. Remote positions are uncommon in the industry due to the nature of the work, which often requires on-site presence for sales, manufacturing, and service roles.
More about Tourneau Bucherer jobs
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Tourneau Bucherer jobs near you
Infographic showing various Tourneau Bucherer job openings in the United States as of July 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 89% Physical, and 11% Remote job distribution.

Client Advisor -Palm Desert

Bucherer USA

Palm Desert, CA • On-site

Full-time

Re-posted 2 days ago

Job description

Job Title: Client Advisor
Reports to: Store Director
Division: Retail, Multi-brand
OVERVIEW
The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Client Advisors that understand the customer base, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches and jewelry for the local market. An outstanding client experience also includes fully satisfying the client as it relates to servicing a new or existing watch.
It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.
ESSENTIAL JOB RESPONSIBILITIES
Ensure an outstanding client experience
  • Work to create a positive, inviting and elevated environment for the discerning client.
  • Be enthusiastic and demonstrate a passion for watches and jewelry.
  • Create a relationship with the client:
    • Greet the client when they enter the store.
    • Listen to the needs of the client and ask discovery questions.
    • Demonstrate outstanding product knowledge to educate the client and address their needs.
    • Understand available inventory within store and if needed, at other Tourneau Bucherer locations.
    • Create excitement with the client about the product.
    • Ultimately gain the client's trust.
  • Explain the value of being a Tourneau Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale.
  • Partner with other Client Advisors as appropriate to make a sale.
  • Obtain client information utilizing the CRM system to build an on-going relationship.
  • In the event that the client contact results in a sale, efficiently close and process the sale:
    • Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable.
    • Complete warranty information.
    • Work with Service Department on sizing, cleaning and setting the watch.
    • If required, gift-wrap and prepare for shipment.
    • Follow-up with client on purchase.
  • Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
  • Attend training sessions to increase product knowledge.
  • Partner with the Service Department, as applicable to ensure a positive client experience this includes:
    • Escorting customers to the Service Department.
    • Taking in repair orders if needed.
    • Assisting with customers picking up repairs.

Meeting or exceeding sales objectives
  • At a minimum, must meet sales objectives for any given month, quarter and year.
  • Clearly understand daily sales objective and how it relates to weekly and monthly targets.
  • Maximize percentage to retail.
  • Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
  • Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
  • Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.

Other
  • Strictly adhere to all store security procedures.
  • Set up cases and windows.
  • Respect other Client Advisors fostering an environment of support and collaboration.
  • Adhere to the company dress code policy.
  • Work with team members to ensure the store is at all times clean and attractive.
  • Attendance is a crucial part of performance. Be on time.
  • Help set-up or close store depending upon shift.

Requirements
  • A passion for building clientele and selling.
  • Demonstrate an exemplary level of integrity and professionalism at all times.
  • Must be able to work a flexible schedule throughout the week.
  • Must have a polished and professional appearance with a positive attitude.
  • Meet and exceed company assigned goals, metrics and objectives.

QUALIFICATIONS
  • 3+ years of relevant experience, preferably sales in the luxury market.
  • Prior watch and fine jewelry experience is helpful, but not required.
  • Excellent communication, interpersonal and customer relation skills.
  • Sales driven and results orientated.
  • Team player.
  • Willing to be hands-on and work with the team to fulfill operational and organizational needs.
  • Adaptable with an attitude of continuous learning.
  • A Bachelor's degree or equivalent in business or related discipline is preferred.
  • Bi-lingual language proficiency is a plus to cater to our international customer base.

SALARY RANGE- $20-$25.00 PLUS COMMISSION INCENTIVE.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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