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Tour Operations Manager Jobs in Boston, MA (NOW HIRING)

Magical Beginnings

Enrollment Sales Manager

Beverly, MA · Remote

$70K - $80K/yr

You own the admissions process after each childcare tour, guiding families through registration and ... Launch admissions and enrollment operations for newly acquired schools. * Manage inquiries ...

Samuels & Associates

Service Technician II

Boston, MA · On-site

Area Operations Manager Location: TBD The Service Technician team is attentive to Samuels ... Complete daily tour of the property and ensure common area requests are completed daily * Monitor ...

Samuels & Associates

Service Technician II

Boston, MA · On-site

Area Operations Manager Location: TBD The Service Technician team is attentive to Samuels ... Complete daily tour of the property and ensure common area requests are completed daily * Monitor ...

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Showing results 21-40

All JobsTour Operations JobsTour Operations Manager JobsTour Operations Manager Jobs in Boston, MA

Tour Operations Manager information

See Boston, MA salary details

$33.7K

$68.9K

$128.7K

How much do tour operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for tour operations manager in Boston, MA is $68,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $84,200.00 per year, depending on experience, location, and employer.

What does a tour operations manager do?

A Tour Operations Manager is responsible for overseeing the planning, organization, and execution of travel and tour packages. They coordinate with travel agents, suppliers, and customers to ensure smooth logistics, including transportation, accommodation, and itineraries. Their role often includes managing budgets, handling customer inquiries or complaints, and ensuring all tours meet quality and safety standards. Overall, they play a key part in delivering enjoyable and seamless travel experiences for clients.

What are the key skills and qualifications needed to thrive as a tour operations manager, and why are they important?

To thrive as a Tour Operations Manager, you need expertise in itinerary planning, logistics coordination, and a solid background in travel and tourism, often supported by a relevant degree or diploma. Familiarity with reservation and booking systems, global distribution systems (GDS), and CRM software is typically required. Excellent communication, leadership, and problem-solving skills help you manage teams and address client needs effectively. These competencies ensure seamless tour execution, high customer satisfaction, and efficient business operations in a competitive industry.

What are some common challenges faced by tour operations managers, and how can they be addressed?

Tour Operations Managers often encounter challenges such as coordinating logistics across multiple destinations, handling last-minute changes, and ensuring high customer satisfaction. Effective communication with suppliers, proactive contingency planning, and strong organizational skills are key to overcoming these obstacles. Building strong relationships with local partners and maintaining flexibility in itineraries also help manage unexpected issues, ensuring smooth tour experiences for clients.

What is the difference between Tour Operations Manager vs Tour Coordinator?

AspectTour Operations ManagerTour Coordinator
ResponsibilitiesOversees entire tour operations, manages staff, plans logistics, and ensures customer satisfaction.Assists with tour arrangements, handles bookings, and supports the operations team.
Required SkillsLeadership, planning, problem-solving, and industry knowledge.Customer service, organization, communication skills.
Work EnvironmentOffice-based with site visits, managing teams and vendors.On-site during tours, coordinating logistics and guest needs.
CertificationsTourism or hospitality management certifications often preferred.Customer service or hospitality certifications beneficial.

The Tour Operations Manager typically holds a broader leadership role, overseeing all aspects of tour planning and execution, while the Tour Coordinator focuses on supporting logistics and guest services. Both roles require industry knowledge and customer service skills, but the manager has greater responsibility for overall success.

Tour Operations Manager jobs near you
Infographic showing various Tour Operations Manager job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $68,939 per year, or $33.1 per hour.

Retail Sales Associate - Golf Clubs

PGA TOUR Superstore

Natick, MA • On-site

$15.50 - $17.75/hr

Part-time

Posted 26 days ago

PGA Tour Superstore rating

6.3

Company rating: 6.3 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

278th of 734 rated retailers

Job description

15.00 - 17.00 USD Hourly
Overview
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
Position Summary
Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance Customer experience. This role involves assisting with front-end operations such as returns, exchanges, and promotions, while ensuring that merchandise is presented at a premiere stock and visual level. The Associate will demonstrate product knowledge, assist with club fitting, and maintain a clean, operational environment. Exceptional Customer service and collaboration with team members are key to success.
Key Responsibilities:
  • Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back.
  • Seeking out and engaging Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories).
  • Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed.
  • Assist in keeping Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
  • Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
  • Maintaining the Hard Goods area in a clean, professional presentation at all times.
  • Demonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
  • Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
  • Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
  • Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance.
  • Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
  • Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
  • Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required:
  • Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally.
  • Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
  • Organization: Candidates must be able to organize multiple priorities to meet deadlines and objectives.
  • Education: High School Diploma or equivalent.
  • Experience: Retail sales, customer service or similar experience preferred.
  • Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
  • Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays.
  • Business Acumen: Ability to quickly learn business acumen with appropriate training.
  • Accountability: Candidates should demonstrate strong self-accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.

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