Tour Operations Manager Jobs in Florida (NOW HIRING)

Old Town Trolley tours of St. Augustine voted BEST EMPLOYER!

Named one of the Top 3 Employers and Best Leadership in St. Augustine. Proud winner of the Chamber Member of the Year and Florida’s First Coast Tourism Impact Award. Join the team everyone's talking about!

Position Summary

As directed by the Operations Manager, this position will assist the Operations Manager and support the operation in general. As a support person to the this position will help in the managing of the logistical aspect of the daily tour operation, Amphitheater concert events, STAR Shuttle, and Night of Lights operations, and assist in directing activities related to dispatching and managing the tour and shuttle loops and charters in the transportation operations along while keeping the company’s mission to be the Nation’s Storyteller®.

Employee Benefits:

• Competitive pay and paid training: $55K per year.
• All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, San Antonio, St. Augustine, Savannah and Washington, DC since 1980!

Start your new Career With Us Today!

*Eligibility requirements may apply

Essential Functions

• Assist the Operations Manager to plan and organize workloads and staff assignments/schedules to ensure the more effective use of our staff.
• Assist with opening and closing procedures and Manager-on-Duty duties when assigned.
• Maintain a safe work environment by working with your local Safety Officer, Operations Manager, General Manager, and the Corporate Risk Management and Safety Department to ensure compliance with DOT, OSHA, ADA, and federal, state, and local regulations.
• Assist the Operations Manager and General Manager in maintaining effective working relationships with client groups and audiences, government officials, and media representatives. Use these relationships to develop new business opportunities, determine the best way to communicate publicity information to them, and drive sales.
• Manage the logistical aspects of the daily tour, Amphitheater concert event, STAR Shuttle, and Night of Lights operations. Opening procedures, ensuring everything is ready for that day. Manage loop and charters and dispatch the tour and shuttle loops efficiently and effectively.

Required Knowledge, Skills, and Abilities

• Ability to work independently over long periods of time and in groups within the scope of established rules and regulations.
• Knowledge of administrative and clerical procedures and systems such as Microsoft word processing, Excel spreadsheets, Outlook email, managing files and records, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to establish and maintain professional and effective working relationships with employees, supervisors, other departments, and external entities.
• Ability to express oneself clearly and persuasively, demonstrate group presentation skills and ability to conduct meetings.

Qualifications

• High school graduate or equivalent.
• Valid Florida Class C or higher CDL with passenger and air brake endorsements. (Will train to acquire a CDL. Must obtain a CDL in the first month of employment.)
• Acceptable driving record for the past three years.

Other Requirements

• Must pass pre-employment MVR/ background check and substance abuse testing.
• Valid DOT physical required.
• Have a passion for helping people and making their St Augustine experience a memorable one.
• City of St Augustine Tour Guide License