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Tour Guide Manager Jobs in Boston, MA (NOW HIRING)

Windsor Communities

Area Sales Manager

Hopkinton, MA · On-site

Ensures sales associates and unguided tour technology effectively present the community(s), common ... Conducts a weekly audit to monitor the closing ratios of the sales team for guided and unguided ...

Windsor Communities

Area Sales Manager

Waltham, MA · On-site

Ensures sales associates and unguided tour technology effectively present the community(s), common ... Conducts a weekly audit to monitor the closing ratios of the sales team for guided and unguided ...

Windsor Communities

Area Sales Manager

Waltham, MA · On-site

$90 - $113/hr

Ensures sales associates and unguided tour technology effectively present the community(s), common ... Conducts a weekly audit to monitor the closing ratios of the sales team for guided and unguided ...

Windsor-Communities

Area Sales Manager

Waltham, MA · On-site

$90 - $113/hr

Ensures sales associates and unguided tour technology effectively present the community(s), common ... Conducts a weekly audit to monitor the closing ratios of the sales team for guided and unguided ...

Windsor Communities

Area Sales Manager

Waltham, MA · On-site

Ensures sales associates and unguided tour technology effectively present the community(s), common ... Conducts a weekly audit to monitor the closing ratios of the sales team for guided and unguided ...

Windsor Communities

Area Sales Manager

Boston, MA · On-site

Ensures sales associates and unguided tour technology effectively present the community(s), common ... Conducts a weekly audit to monitor the closing ratios of the sales team for guided and unguided ...

Windsor Communities

Area Sales Manager

Westborough, MA · On-site

Ensures sales associates and unguided tour technology effectively present the community(s), common ... Conducts a weekly audit to monitor the closing ratios of the sales team for guided and unguided ...

Saphire Event Group

Sales Manager

Bridgewater, MA · On-site

From first inquiry to signed contract, you will guide clients through discovering our venues ... • Strong tour-to-booking conversion rates • Monthly sales goals achieved or exceeded • ...

Benchmark

Group Sales Manager

Waltham, MA · On-site

... Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service ... Build and maintain strong relationships with meeting planners, corporate clients, tour operators ...

BENCHMARK

Group Sales Manager

Waltham, MA · On-site

$70 - $80/hr

... Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service ... Build and maintain strong relationships with meeting planners, corporate clients, tour operators ...

Marriott

Security & Safety Manager

Boston, MA · On-site

... tour of recording system. Follow Duty of Care process for the protection of guests and employees ... Oversees and guides the efforts of the Accident Prevention Committee. Oversees first aid program ...

EF Teach Online

Director of Sales

Boston, MA

$100K/yr

... oversight of 8-12 Tour Consultants guiding them to exceed goals, build lasting educator ... You have a minimum of 2 years of experience managing a sales team with proven results and at least ...

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All JobsTour Guide JobsTour Guide Manager JobsTour Guide Manager Jobs in Boston, MA

Tour Guide Manager information

See Boston, MA salary details

$9

$20

$36

How much do tour guide manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for tour guide manager in Boston, MA is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $22.98 per hour, depending on experience, location, and employer.

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills, and some positions may include bonuses or commissions based on tour sales or customer satisfaction.

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What are the most commonly searched types of Tour Guide jobs in Boston, MA?

The most popular types of Tour Guide jobs in Boston, MA are:

What cities near Boston, MA are hiring for Tour Guide Manager jobs?

Cities near Boston, MA with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Area Sales Manager

Windsor Communities

Hopkinton, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Lead and manage a sales team to achieve targets and drive business growth for assigned properties.

  • Develop and implement sales strategies, oversee sales activities, and monitor sales performance using analytics tools.

  • Hire, train, and manage the sales team in coordination with the Community Manager to meet revenue goals.

Windsor Communities rating

9.3

Company rating: 9.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

5th of 208 rated real estate companies

Job description

Area Sales Manager | Windsor Village at Waltham, Edison on the Charles by Windsor, Windsor at Hopkinton, The Victor by Windsor, Waterside Place by Windsor, and Windsor Ridge at Westborough - Waltham / Metro West / Boston Clusters

As an Area Sales Manager, you'll lead and manage a sales team to achieve targets and drive business growth for approximately 750 to 1500 total units. Your focus will be on developing sales strategies, building customer relationships, and executing sales plans. You should be results oriented with strong leadership skills and a proven track record in sales management. In this role, you'll oversee sales, prop-tech initiatives, and site-level marketing for the assigned property(s). Collaboration with the Strategic Services Teams will be essential for success. You'll maximize sales opportunities, optimize prop-tech initiatives, and enhance site-level marketing. Additionally, you'll be responsible for hiring, training, and managing the sales team in coordination with the Community Manager(s) to achieve revenue goals. Your knowledge of the competitive landscape, market trends, and effective sales techniques will be crucial. With your leadership, motivation, and alignment with Windsor's values, you'll drive sales, improve resident retention, and optimize revenue efforts.Embodies our mission of providing homes where people are truly cared for, while upholding our values of accountability, inclusivity, energy, and courage.
For the fifth year in a row, Windsor Communities is the recipient of the2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.
Sales Strategy:
  • Develops and implements effective sales strategies, ensuring alignment with overall business objectives.
  • Ensures sales associates and unguided tour technology effectively present the community(s), common areas, vacant apartments, and identified unguided tour apartments to prospects and demonstrate its features and benefits.
  • Ensures sales teams obtain and improve essential sales skills and competencies required for success through ongoing on-the-job skills development, informal one-on-one or group training, modeling, and role play.
  • Reviews Customer Experience Snapshot program results with associates, provides coaching and feedback based on results and observation, and holds associates accountable for completing recommended sales training resources.
  • Ensures exemplary presentation and appearance of property, common areas, vacants, and made ready apartments for prospects and residents by sales team.
  • Collects, evaluates, and shares data concerning the local, state, and national economy, impacting local rental market conditions. This encompasses factors such as corporate activities, school and crime ratings, and more.
  • Insider expert on surrounding area, job market, local businesses, community activities, and community demographic life-style preferences. Conducts bi-annual competitor shopping.
  • Stays informed about local legislation pertaining to pricing regulations for assigned properties, such as rent control, anti-price gouging measures, affordable programs, and similar initiatives.
  • Tracks the progress of established sales strategies by monitoring sales-related Power BI (Business Intelligence) Dashboards, RealPage Performance Analytics, and supplementary reports.
  • Monitors daily leasing activity for assigned property(s) including incoming prospect leads, tour activity, and follow-up communication.
  • Conducts a weekly audit to monitor the closing ratios of the sales team for guided and unguided tours and implements appropriate measures to enhance any closing ratio that falls below company standards.
  • Monitors and actively contributes to improving sales-related benchmarks on the Scorecard in collaboration with Operations Leadership.
  • Ensures all sales related corporate programs and technology are executed on and results or usage meet company expectations. Corporate programs including but not limited to Lead Management, AI, Realync, Bilt, Happy Co, etc.
  • Partners with the Pricing and Revenue Management Department and Operations Leadership to provide local market insight, site specific knowledge, and sales associate progress in support of the pricing strategy.
  • Partners with the Marketing Department and Operations Leadership to execute on all assigned sales related playbooks.
Marketing:
  • Review and approve EliseAI Knowledge suggested property content changes in the EliseAI dashboard as needed.
  • Conduct monthly audit of Yardi Call Center RentCafe Connect notes and Funnel Community page to ensure the information is accurate and timely.
  • Identify reputation management trends for assigned communities using monthly Kingsley and J Turner ORA data, and work with teams on action plans.
  • Perform Digital Marketing Review quarterly on assigned communities.
  • Generate Marketing Scorecards as requested to monitor property performance.
  • Evaluate Social Media plans for properties. Assist with developing structure to ensure properties are set up for posting success. Execute site level social media if needed.
  • Review and approve Realync videos for advertising syndication as submitted by assigned communities.
  • Support Realync video and virtual tour production as needed to support unit level merchandizing and successful leasing.
  • Collaborate with the Marketing Department to review and provide feedback on market level content (marketing copy and imagery) generated for Windsorcommunities.com as requested.
  • Support SGT initiative by understanding company goals, reviewing reports to gauge property adoption, and working with teams to evolve sales strategies.
Leading and Managing:
  • Models and instills the company's mission, vision, and values in all associates and fosters an environment that promotes success.
  • Supervises all sales associates.
  • Focus on achieving all occupancy and leased percentage budget expectations. Proactively develops and implements plans to positively affect occupancy.
  • Partners with the Human Resources Department by ensuring completion of all administration duties for all new and tenured sales associates in accordance with company policies and procedures, such as New Hire Paperwork, Annual Compliance, Performance Evaluations, etc.
  • Partners with the Learning & Development Department to effectively implement and reinforce national sales training solutions, fostering continuous growth and success among associates and ensures all direct report associates attend and complete onboarding, on-going, Fair Housing, and annual compliance training.
  • Responsible for onboarding and orientation of all new sales associates including introducing them to the company, its culture, and providing an overview of the products, services, systems, and sales processes.
  • Continuously monitors performance of sales team, identifies areas of opportunity, and provides real-time feedback, coaching and training support to help individuals meet expectations.
  • Puts forth and oversees sales goals tailored to each site, as well as individual goals for sales associates on a weekly and monthly basis.
  • Conducts weekly sales meetings to provide feedback and guidance on overall sales related performance goals and expectations.
  • Conducts bi-weekly one-on-one sessions with associates to establish performance expectations, define individual goals, offer coaching and feedback, and leverage accountability opportunities.
  • Maintains daily communication with Operations Leadership to deliver updates on the sales program.
  • Partners with Talent Acquisitions team and Operations Leadership to identify and hire all incoming sales associates.
Customer Focus:
  • Build and nurture strong customer relationships to drive sales and enhance customer loyalty.
  • Focus on maintaining and achieving set company goals for positive customer relationships with both prospect and residents monitored through customer survey program.
  • Implements and contributes to the online reputation plan set by the Operations Leadership.
  • Monitors and maintains property sales related daily social media presence.
Administrative Support:
  • Delegates sales related tasks to sales associates.
  • Creates the sales associates staffing schedule for assigned property(s), ensuring adequate coverage for the sites, and fulfilling occupancy requirements.
  • Approves all sales associates timecards and personal time off requests in adherence to local and state laws and company policies.
  • Manages associate overtime compensation in adherence to local and state laws and company policies.
  • Monitors Lease Expiration Management Reports and works with Pricing and Revenue Management team to ensure appropriate LEM (Lease Expiration Management) efforts are in place.
  • Weekly updates LRO with competitor pricing and relevant information. Also, participates in bi-weekly Pricing & Revenue Management calls, contributing valuable insights to pricing strategies.
Performance Expectations:
  • Ensures sales associates for the assigned property(s) consistently maintain or surpass the closing ratio outlined in the Closing Ratio Policy.
  • Ensures sales associates consistently maintain or surpass outlined follow-up expectations according to Follow-Up Expectations Policy.
  • Ensures sales associates consistently maintain or surpass sales presentation expectations of the Customer Experience Snapshot program.
  • Achieves Budgeted Occupancy Percentage at all assigned properties.
Role Expectations:
  • Reports on monthly leasing activity and established leasing goals to the Operations Leadership team.
  • Ensures adherence of all sales associates to rental related policies and procedures.
  • Ability to demonstrate proficiency in Microsoft 365 product suite, CRM, Canva, Power BI, Property Management Software, and LRO.
  • Weekend work hours required as needed to achieve sales targets and ensure proper sales staffing is available.
  • Performs all duties and responsibilities incumbent upon a Leasing Consultant and Area Leasing Specialist as needed.
  • Performs other responsibilities as directed.
Compensation:
Annual: Starting at $90,000 annually. The full range is $90,000 - $113,000 depending on years of experience, tenure, and location.
Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.

Total Starting Annual Compensation Potential:

  • $108,000 ($90,000 + 18,000 bonus potential)
Benefits:
  • 20% off housing at any Windsor Community!
  • Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
    • 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing one year of employment, 10 paid holidays annually, and up to 3 floating days.
  • Opportunities for growth-we invest in our team's development.
How we value your hard work:
  • Monthly sales & customer service recognition
  • Bi-annual regional sales, service & performance awards

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!

Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.
Join a growing organization that embodies our core values of "Accountable, Inclusive, Energizing and Courageous," Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!
The company participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security.Click here for the "Notice of E-Verify Participation" and "Right to Work".

Windsor Property Management Company is an Equal Opportunity Employer.
Employment Type: Full-Time

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