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Tour Guide Manager Jobs in Illinois (NOW HIRING)

DRG Employer LLC

Server - EM

Lincolnshire, IL

Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or ... Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation.

Industrious

Member Experience Manager - Chicago

Chicago, IL · On-site

$70K/yr

  • Medical

  • Retirement

  • PTO

As the manager of your own location you rely heavily on your business sense to organize all the ... You can confidently identify companies' most important needs, enjoy being their tour guide, and ...

Two Coast Living

Leasing Agent (48429)

Lombard, IL

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tour Guide with a Twist - Show off our beautiful, move-in-ready apartments with enthusiasm and ... Previous property management experience with a proven track record in leasing or sales is required

JRK RESIDENTIAL GROUP INC

Leasing Agent

Lombard, IL

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tour Guide with a Twist - Show off our beautiful, move-in-ready apartments with enthusiasm and ... Previous property management experience with a proven track record in leasing or sales is required

Uni

Admissions Counselor

Campus, IL · On-site

$19/hr

Manages a recruitment territory and recruits new students to the university; visits high schools ... Experience with admission recruitment processes and procedures such as tour guide, phone bank, tele ...

Dividend Restaurant Group

Server - EM

Warrenville, IL · On-site

Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or ... Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation.

Dividend Restaurant Group

Server - EM

Burr Ridge, IL · On-site

Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or ... Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation.

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Showing results 21-40

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Tour Guide Manager information

What are the main challenges a tour guide manager faces when coordinating a team of guides across multiple locations?

One of the main challenges for a Tour Guide Manager is ensuring consistent quality and customer service across all tours, especially when managing guides at different sites. This often involves regular training, clear communication of expectations, and adapting to the unique needs of each location. Additionally, balancing scheduling to meet fluctuating demand while preventing staff burnout can be demanding. Effective Tour Guide Managers build strong relationships with their teams and use feedback mechanisms to continuously improve the tour experience.

What are the key skills and qualifications needed to thrive as a tour guide manager, and why are they important?

To thrive as a Tour Guide Manager, you need expertise in hospitality management, group coordination, and a solid understanding of local culture and attractions, often supported by a degree in tourism or related experience. Familiarity with booking platforms, customer relationship management (CRM) systems, and scheduling software is typically required. Outstanding leadership, problem-solving, and interpersonal communication skills help a manager motivate guides and ensure excellent guest experiences. These competencies are vital for delivering seamless tours, maintaining team performance, and ensuring customer satisfaction.

What is the difference between Tour Guide Manager vs Tour Guide?

AspectTour Guide ManagerTour Guide
CredentialsOften requires leadership or supervisory experience, sometimes certifications in tourism or hospitalityTypically needs a guide certification or license, customer service skills
Work EnvironmentSupervises tour guides, manages schedules, and oversees operationsConducts tours, interacts directly with tourists in various locations
Employer & IndustryTour companies, travel agencies, hospitality industryTour companies, museums, historical sites, travel agencies

The main difference is that a Tour Guide Manager oversees and coordinates tour guides and operations, while a Tour Guide directly interacts with tourists by leading tours. Both roles are essential in the tourism industry, but they focus on different responsibilities and skill sets.

How much money can you make as a tour guide manager?

A tour guide manager typically earns between $40,000 and $70,000 annually, depending on experience, location, and the size of the organization. Salaries can increase with additional responsibilities, certifications, and management skills, and some positions may include bonuses or commissions based on tour sales or customer satisfaction.

What is the role of a tour guide manager?

A tour guide manager oversees the scheduling, training, and performance of tour guides to ensure quality customer experiences. They coordinate tour operations, handle client feedback, and may assist with tour planning and safety protocols, often requiring strong leadership and communication skills.

What are the most commonly searched types of Tour Guide jobs in Illinois?

The most popular types of Tour Guide jobs in Illinois are:

What cities in Illinois are hiring for Tour Guide Manager jobs?

Cities in Illinois with the most Tour Guide Manager job openings:

Tour Guide Manager jobs near you

Server - EM

DRG Employer LLC

Lincolnshire, IL

Full-time

Re-posted 25 days ago

Job description

Servers play an essential role in delivering the superior guest service that is central to the mission of Eddie Merlot's. Based on extensive knowledge of menu and beverage options, Servers answer guest questions, take orders and process/communicate orders to kitchen and bar. Servers are responsible for presenting food and beverages in accordance with established procedure, presenting guest checks, and processing payment.

In addition, Servers maintain their station in a clean and orderly manner and partner with Bartenders, Bussers, Runners, and other team members to ensure that each and every guest receives outstanding service and hospitality. Responsibilities Complete and pass required training modules - both initial and ongoing. Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance.

Know and understand menu and beverage options. Follow established guidelines for sequence and methodology of service and providing outstanding hospitality. Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or special event needs.

Check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival. Greet guests within specified timeframe of being seated. Ensure that guests are comfortable.

Present menus and begin to areada the table and establish rapport. Take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure. Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation.

Answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling. Follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses. Pick up orders, completing plate presentation if needed.

Serve orders, ensuring accuracy and addressing any concerns or requests. Check back with guests within the designated time frame to ensure satisfaction. Perform pre-bussing and table maintenance duties throughout the meal.

Offer desserts and additional beverages as needed. Audit and present check; accurately complete payment and tip-reporting. As they leave, thank Guests for dining with us and invite them to return.

Bus, set, and re-set tables as needed. Perform side duties, closing duties, and other related duties as assigned by Manager(s). Assist with Prime Society service and encourage membership.

Follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times. Communicate information regarding guest requests or complaints and ideas for improvement to Managers. May be scheduled to work meetings, banquets, and special events.

Maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and/or when available.

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