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Tour Assistant Jobs in Dedham, MA (NOW HIRING)

Boston Red Sox

2026 Fenway Park Tour Guide

Boston, MA

$15/hr

Respond to e-mail and voicemail inquiries about the Tour department. * Assist with other administrative duties as they arise. * Provide group tours and customer service. * Provide daily operations ...

Boston Red Sox

2026 Fenway Park Tour Guide

Boston, MA · On-site

$15/hr

Respond to e-mail and voicemail inquiries about the Tour department. * Assist with other administrative duties as they arise. * Provide group tours and customer service. * Provide daily operations ...

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Tour Assistant information

What is a tour assistant?

Tour Assistants are professionals who support tour guides and tour leaders in organizing, coordinating, and managing group tours or travel experiences. Their responsibilities often include handling logistics, assisting with group needs, providing information to travelers, and ensuring the tour runs smoothly. Tour Assistants may also help with transportation arrangements, accommodation check-ins, and resolving any issues that arise during the trip. They play a key role in enhancing the overall experience for tourists by offering support and information throughout the journey.

What are some typical challenges tour assistants face when supporting group travel?

Tour Assistants often juggle multiple responsibilities, such as managing group logistics, addressing participants’ needs, and ensuring schedules are followed. They may encounter unexpected challenges like last-minute itinerary changes, transportation delays, or handling guest concerns. Effective communication and problem-solving skills are essential, as Tour Assistants work closely with tour leaders, service providers, and travelers to keep everything running smoothly. Adaptability and a calm demeanor help them resolve issues quickly while maintaining a positive group experience.

What are the key skills and qualifications needed to thrive as a tour assistant, and why are they important?

To thrive as a Tour Assistant, you typically need strong organizational skills, knowledge of travel logistics, and a background in hospitality or tourism. Familiarity with booking software, scheduling tools, and sometimes foreign language proficiency are commonly required. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure smooth tour operations, enhance guest experiences, and help manage unexpected challenges during trips.

What is the difference between Tour Assistant vs Tour Guide?

AspectTour AssistantTour Guide
CredentialsMay require basic customer service or hospitality trainingOften requires a license or certification, especially for specialized tours
Work EnvironmentSupports tour operations, assists with logistics, and helps ensure smooth toursLeads tours, provides information, and interacts directly with tourists
Employer & Industry UsageCommon in travel agencies, tour companies, and event organizationsPrimarily employed by tour companies, museums, and cultural sites
Search & Comparison IntentOften searched for as a supporting role in toursMore frequently searched as the primary role for guiding tourists

While both roles are integral to the tourism industry, a Tour Assistant primarily supports and facilitates tour operations, whereas a Tour Guide leads and educates tourists during the tour. The roles differ mainly in responsibilities and required credentials, with Tour Guides typically needing more specialized training or licensing.

How much do tour assistants make?

Tour assistants typically earn between $10 and $20 per hour, with annual salaries ranging from approximately $20,000 to $40,000 depending on experience, location, and employer. Some positions may include tips or bonuses, and the role often requires strong communication and organizational skills.

What cities near Dedham, MA are hiring for Tour Assistant jobs?

Cities near Dedham, MA with the most Tour Assistant job openings:

Tour Assistant jobs near you
Infographic showing various Tour Assistant job openings in Dedham, MA as of August 2026, with employment types broken down into 53% Full Time, and 47% Part Time. Highlights an 100% In-person job distribution.

2026 Fenway Park Tour Guide

Boston Red Sox

Boston, MA

$15/hr

Part-time

Re-posted 11 days ago

Job description

DEPARTMENT OVERVIEW:
Fenway Park Tours Department welcomes over 300,000 visitors and guests year-round as it is a local and international bucket list stop for many. Fenway Park is revered as “America’s Most Beloved Ballpark” by Major League Baseball and baseball enthusiasts and our tour guides share their invaluable knowledge and passion for all things Red Sox highlighted on each tour.
 
POSITION OVERVIEW:
Fenway Park Tours is looking for new Tour Guides to share the history and nostalgia of Fenway Park. Tour Guides are responsible for leading tours on a part-time basis during the season as well as the off season. The Tours department is looking for candidates who are excited about showing off the history of Fenway Park to fans and visitors!

Tours operate seven days a week, 9 a.m. — 6 p.m. (in season) 10a.m. – 6p.m. (off season). With holidays, weekends and evening availability required throughout the year. This role is a part-time role with hours that will vary depending on the time of year, for example, during the season tour guides can work up to 35 hours a week.

We are hiring starting in Fall 2025 through the 2026 season on an as needed basis.

The hourly rate for this role is $15.
RESPONSIBILITIES:
  • Responsible for providing public, private and special event tours of Fenway Park.
  • Work various tour customer information locations within and around the ballpark. 
  • Answer inbound calls to the Tour department.
  • Respond to e-mail and voicemail inquiries about the Tour department.
  • Assist with other administrative duties as they arise.
  • Provide group tours and customer service.
  • Provide daily operations set up and support 
CHARACTERISTICS / QUALIFICATIONS:
  • Must be 18 years of age or older
  • Experience in public speaking and speaking to large groups
  • Exhibits an enthusiastic and welcoming demeanor
  • Ability to manage time effectively and efficiently
  • Professional demeanor and conduct
  • Ability to multi-task and retain information quickly
  • Weekend, evening and holiday availability is required 
  • Bilingual candidates welcome
At the Boston Red Sox we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. 
 
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
 
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.