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Tour Agent Jobs in Virginia (NOW HIRING)

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Tour Agent information

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$10

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How much do tour agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tour agent in Virginia is $15.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $16.20 per hour, depending on experience, location, and employer.

What is a tour agent?

Tour agents, also known as travel agents, are professionals who help clients plan, arrange, and book travel experiences, such as tours, excursions, vacation packages, and transportation. They provide expert advice on destinations, accommodations, itineraries, and travel requirements. Tour agents often handle the logistics of travel, such as booking flights, hotels, tours, and securing travel insurance, making the process stress-free for their clients.

What are the key skills and qualifications needed to thrive as a tour agent, and why are they important?

To thrive as a Tour Agent, you need strong sales abilities, destination knowledge, and organizational skills, typically backed by a high school diploma or relevant travel industry training. Familiarity with booking software like Amadeus, Sabre, or Galileo, along with certifications such as Certified Travel Associate (CTA), is often required. Excellent communication, customer service orientation, and problem-solving skills help you stand out when handling client needs and last-minute changes. These skills ensure clients receive seamless travel experiences and foster repeat business in a competitive industry.

How do tour agents typically handle unexpected changes or disruptions in clients' travel plans?

Tour Agents are often the first point of contact when clients face unexpected changes, such as flight delays, cancellations, or weather disruptions. They must act quickly to rebook transportation, adjust accommodation reservations, and communicate alternative options to clients while minimizing additional costs or inconvenience. Strong problem-solving skills and a calm, customer-focused approach are essential in these situations. Effective Tour Agents maintain close relationships with suppliers and use booking platforms to expedite solutions, ensuring clients feel supported throughout their journey.

What is the difference between Tour Agent vs Travel Consultant?

AspectTour AgentTravel Consultant
CredentialsNone mandatory, but certifications like IATA can helpCertifications such as IATA or travel agent licenses often preferred
Work EnvironmentTravel agencies, tour operators, online platformsTravel agencies, consulting firms, online booking platforms
Employer & Industry UsagePrimarily in tourism and travel industry, focusing on tours and packagesIn broader travel industry, including flights, hotels, and customized trips

While both Tour Agents and Travel Consultants assist clients with travel arrangements, Tour Agents typically focus on selling tour packages and group tours, often working directly with tour operators. Travel Consultants provide broader travel planning services, including flights, hotels, and personalized itineraries. The roles overlap in customer service and industry knowledge, but their primary focus and scope differ.

How much do tour agents get paid?

Tour agents typically earn an average salary ranging from $25,000 to $50,000 annually, depending on experience, location, and the employer. Some may also earn commissions or tips based on sales and customer satisfaction. Entry-level positions may start lower, while experienced agents with specialized knowledge can earn higher incomes.

How to become a tour agent?

To become a tour agent, you typically need a high school diploma or equivalent, strong customer service skills, and knowledge of the travel industry. Many employers prefer candidates with experience in sales, tourism, or hospitality, and some may require relevant certifications or licenses. Gaining familiarity with booking software and local destinations can also be beneficial.

What do tour agents do?

Tour agents organize and sell travel packages, coordinate with clients to plan itineraries, book accommodations, transportation, and activities. They often provide customer service, handle bookings, and ensure travelers have a smooth experience, requiring good communication skills and knowledge of travel destinations.
Tour Agent jobs near you
Infographic showing various Tour Agent job openings in Virginia as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $32,117 per year, or $15.4 per hour.

Agent, In House Marketing Call Center

Williamsburg, VA • On-site

Travel + Leisure Co.
See more jobs at Travel + Leisure Co.external

$12.77/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Contact clients by phone to sign them up for upcoming presentations or reconnect with guests who missed their appointments and reschedule them.

  • Work an outbound call list daily to book new presentation appointments, recover missed tours, and qualify clients before scheduling.

  • Manage confirmations and reschedules for internal appointments and third-party bookings, ensuring accuracy and follow-through.

Travel + Leisure Co. rating

7.5

Company rating: 7.5 out of 10

Travel + Leisure Co.

Based on 25 frontline employees who took The Breakroom Quiz

The best things about working at Travel + Leisure Co.

  • 94%

    94% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 94%

    94% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

Featured by Travel + Leisure Co., based on 25 Breakroom Quiz responses from their frontline employees

Job description

We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
As a Call Room Agent, you're the recovery engine for our sales pipeline. Your job is to contact clients by phone: either signing them up for an upcoming presentation or reconnecting with guests who previously missed their appointment and getting them rescheduled. You'll work onsite supporting multiple resort brands across the region, partnering closely with marketing, sales, and operations to keep tour flow moving and qualified guests in the seats.
This is a performance-driven role with uncapped earning potential.
What You'll Do:
  • Meet monthly tour flow targets set by management
  • Work an outbound call list daily to book new presentation appointments and recover previously missed tours
  • Qualify clients to ensure they meet the right criteria before scheduling
  • Manage confirmations and reschedules for both internal appointments and third-party vendor bookings with accuracy and follow-through
  • Maintain accurate data entry across Salesforce and sales center systems
  • Prepare and deliver chase materials to resort rooms as needed
  • Collaborate with marketing, sales, and resort operations teams across the region
  • Assist at the lobby marketing desk when needed
  • Compile and distribute daily performance numbers to regional leadership

What Success Looks Like:
Your list is worked, your numbers are clean, and qualified guests are showing up. The best Chase Agents are persistent without being pushy; they know how to re-engage a cold contact and turn a missed appointment into a confirmed one.
Duties may evolve based on business needs.
Minimum Requirements and Qualifications:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  • High School Diploma or GED required.
  • Salesforce CRM experience required; advanced familiarity a strong plus.
  • Minimum of 6 months call center, reservations, or equivalent customer service experience required.
  • Ability to actively listen to client needs and use that insight to build value and motivate attendance at a sales presentation.
  • Exceptional communication skills, both verbal and written, with a professional and friendly demeanor.
  • Strong problem-solving and customer service skills with the ability to think on your feet.
  • Demonstrated ability to work under pressure and meet deadlines.
  • Self-motivated, detail-oriented, and able to work independently.
  • Must be able to work flexible shifts including weekdays, evenings, and weekends to suit business needs.

How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Compensation
The hourly rate for this role is $12.77 - $12.77 plus commissions and bonuses.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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