Tour Administrator Jobs (NOW HIRING)

Description
Position Summary
The Front Desk Administrator is the first point of contact for families, visitors, and staff, responsible for managing all aspects of the reception area while ensuring compliance with state licensing requirements. This role promotes Lionheart Children's Academy's mission and values, fosters strong relationships with church partners, and provides exceptional customer service to create a welcoming and professional environment.
Key Responsibilities
Excellence in Service
• Promote and maintain the vision, mission, and core values of Lionheart Children's Academy.
• Exhibit professionalism and excellence in every interaction with clients, staff, church personnel, and visitors.
• Ensure that the first impression of the academy is dynamic, inspiring, and welcoming.
Church Relations
• Engage host church personnel and visitors professionally and courteously.
• Work cooperatively with host church front desk staff to maintain shared reception space.
Reception Area Management
• Greet and create a positive, professional first impression in person and by phone.
• Maintain a welcoming, organized, and professional reception area.
• Assist parents with forms, tuition payments, and daily check-in/out.
• Answer phones promptly (within three rings), take messages, and direct calls appropriately.
• Manage academy email inbox and forward to the appropriate staff.
• Ensure all communication and marketing materials are updated and stocked.
• Maintain compliance in child files and ensure all required documents are complete.
• Support leadership in orienting prospective families and staff.
• Document and escalate parent or staff concerns to the Academy Director as needed.
Accounts Receivable & Finance
• Receive and secure tuition payments according to academy policy.
• Provide receipts for payments as requested.
• Respond professionally to account questions and escalate to leadership when appropriate.
Team & Academy Support
• Assist with academy operations as delegated by leadership.
• Participate in staff meetings, training sessions, and academy events.
Requirements
Required Qualifications
• At least 2 years of experience as a Front Desk Administrator, preferably in a licensed child care facility.
• Lead Teacher (Level 2+). Experience with toddlers, preschool, and/or elementary-aged children preferred.
• Proficient in Microsoft Office (Outlook, Excel) and database or CRM systems.
• Knowledge of child care licensing standards.
• Strong customer service, organizational, and time management skills.
Skills
• Customer Service - Creates a welcoming environment and responds promptly to needs.
• Organization - Maintains orderly and efficient front desk operations.
• Communication - Communicates clearly and professionally with families, staff, and church partners.
• File Management - Maintains accurate and compliant child records.
• Financial Accuracy - Processes tuition payments securely and accurately.
Competencies
• Spiritual Maturity - Committed follower of Jesus Christ who models biblical values.
• Collaboration - Works effectively with academy staff, church partners, and families.
• Adaptability - Responds well to changing needs and priorities.
• Dependability - Meets attendance and job performance expectations.
• Initiative - Takes proactive steps to ensure smooth operations.
Key Performance Indicators (KPIs)
• Reception area is consistently welcoming, organized, and compliant with standards.
• Positive feedback from families, visitors, and church partners.
• Accurate and timely management of payments and child files.
• Strong collaboration with leadership and church partners.
• Actively drive growth by getting prospective families in the door and scheduling tours to secure enrollments.
• Increased enrollment through effective tour scheduling, follow-up, and conversion of prospective families.
• Consistent tracking and reporting of tour-to-enrollment conversion rates.
• Enrollment & Sales - Skilled in engaging prospective families, presenting the value of the academy, and securing enrollments.
• Follow-Up & Relationship Building - Maintains timely and consistent communication with prospective families to encourage enrollment.
• Must be willing to step into a classroom if needed to maintain required ratios.
• Flexibility - Willingly steps into a classroom or other roles as needed to support the academy and maintain licensing ratios.