ZipRecruiter

Log In

1

Total Loss Representative Jobs (NOW HIRING)

Ritchie Bros.

Customer Service Representative

Culpeper, VA

$15.75 - $21.50/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located ...

Ritchie Bros.

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located ...

Ritchie Bros.

Customer Service Representative

Belleville, MI · On-site

$15 - $20.50/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located ...

Ritchie Bros.

Customer Service Representative

Dayton, OH

$14 - $19.25/hr

... sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located ... service representatives. What are the Requirements? Ability to communicate comfortably with ...

Lithia

Impound/Insurance Specialist

Medford, OR

$19.50 - $24/hr

Contact and educate customers on total loss process and account responsibility until ... Wellness Programs Physical Demands The physical demands described here are representative of those ...

next page

Showing results 1-20

People also search for

All JobsTotal Loss Representative Jobs

Total Loss Representative information

See salary details

$24.5K

$44.2K

$77K

How much do total loss representative jobs pay per year?

As of Jun 8, 2026, the average yearly pay for total loss representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is the difference between Total Loss Representative vs Auto Appraiser?

AspectTotal Loss RepresentativeAuto Appraiser
CredentialsInsurance licensing, claims trainingAuto damage assessment, certifications often preferred
Work EnvironmentInsurance claims offices, field inspectionsAuto repair shops, insurance field inspections
Employer & IndustryInsurance companies, claims departmentsAuto repair shops, insurance adjusters
Search & Comparison IntentUnderstanding claims process, damage evaluationEstimating vehicle damage, repair costs

While both roles involve vehicle damage assessment, a Total Loss Representative primarily handles claims related to vehicles deemed a total loss, focusing on settlement and insurance processes. An Auto Appraiser evaluates vehicle damage to provide repair estimates, often working closely with repair shops and insurance adjusters. The roles overlap in damage assessment but differ in scope and responsibilities within the insurance industry.

What cities are hiring for Total Loss Representative jobs? Cities with the most Total Loss Representative job openings:
What states have the most Total Loss Representative jobs? States with the most job openings for Total Loss Representative jobs include:
Total Loss Representative jobs near you
Infographic showing various Total Loss Representative job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.
Customer Service Representative

Customer Service Representative

Ritchie Bros.

Culpeper, VA

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Ritchie Bros. Auctioneers rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

3rd of 16 rated auctioneers

Job description

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth

IAA Holdings, LLC (IAA)


IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed.  Employees will also receive 15 days of PTO each year.


About the team - Yard Operations 

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

What are the Requirements?

  • Ability to communicate comfortably with customers
  • A phenomenal teammate, willing to assist your peers
  • Digital literacy
  • Time management skills
  • Positive attitude
  • Ability to work independently
  • Strong interpersonal skills
  • Professional and clean appearance

What Do IAA Customer Service Reps Do?

  • Provide a variety of customer support services through the mail, telephone, and direct personal contact
  • Process orders and assignments and enter data into our internal computer systems
  • Reference pricing and delivery information
  • Respond to customer questions, inquiries, and requests
  • Set up new and maintain existing records
  • Perform word processing assignments, filing, and related clerical duties
  • Process paperwork in preparation for auction day, securing necessary approvals
  • Assist with other duties around the office to help out

What Ritchie Bros. Auctioneers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply