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Total Loss Claims Associate Jobs (NOW HIRING)

Fifth Third

Loss Claims Specialist

Grand Rapids, MI

Under moderate supervision, collects and documents accounts involved in total or repairable loss claims involving a primary insurance carrier and/or GAP company in accordance with departmental ...

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Total Loss Claims Associate information

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How much do total loss claims associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for total loss claims associate in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by Total Loss Claims Associates, and how can they be managed effectively?

Total Loss Claims Associates often encounter challenges such as handling emotionally distressed customers, navigating complex insurance policies, and coordinating with multiple parties including appraisers and repair shops. Effective management of these challenges involves strong communication skills, empathy, and a thorough understanding of policy coverage and local regulations. Utilizing organizational tools and maintaining clear documentation can also help Associates stay on top of multiple cases and ensure timely resolutions.

What does a Total Loss Claims Associate do?

A Total Loss Claims Associate is responsible for handling insurance claims where a vehicle has been deemed a total loss, meaning the cost to repair it exceeds its value. Their main duties include reviewing claim details, assessing vehicle values, communicating with policyholders, and ensuring that settlements are processed accurately and efficiently. They often collaborate with adjusters, appraisers, and salvage teams to finalize claims. This role requires strong customer service, attention to detail, and knowledge of insurance policies and procedures.

What are the key skills and qualifications needed to thrive as a Total Loss Claims Associate, and why are they important?

To thrive as a Total Loss Claims Associate, you need strong analytical skills, attention to detail, and a background in insurance or claims processing, often supported by a relevant degree or industry certification. Familiarity with claims management software, estimating tools like CCC One, and standard office systems is typically required. Excellent communication, negotiation abilities, and empathy help in handling sensitive client situations and collaborating with various stakeholders. These skills ensure accurate claim resolutions, customer satisfaction, and efficiency in managing the complex total loss process.

What is the difference between Total Loss Claims Associate vs Auto Damage Adjuster?

AspectTotal Loss Claims AssociateAuto Damage Adjuster
CredentialsInsurance licensing, claims processing certificationsAuto repair knowledge, insurance licensing
Work EnvironmentOffice-based, claims departmentFieldwork, auto repair shops, inspections
Employer & IndustryInsurance companies, claims departmentsInsurance companies, auto repair industry
Search & Comparison IntentUnderstanding claims process, claims handling rolesAuto damage assessment, repair estimates

The Total Loss Claims Associate primarily handles claims related to total loss situations, focusing on claims processing and insurance policies. An Auto Damage Adjuster, on the other hand, assesses vehicle damage and estimates repair costs. While both roles require insurance knowledge and licensing, the associate is more office-based and process-oriented, whereas the adjuster involves fieldwork and damage assessment. They are related but distinct roles within the auto insurance industry.

What cities are hiring for Total Loss Claims Associate jobs? Cities with the most Total Loss Claims Associate job openings:
What states have the most Total Loss Claims Associate jobs? States with the most job openings for Total Loss Claims Associate jobs include:
Total Loss Claims Associate jobs near you
Total Loss Claims Specialist

Total Loss Claims Specialist

First Chicago Insurance Company (FCIC)

Chicago, IL • On-site

$40K - $58K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

First Chicago Insurance rating

5.7

Company rating: 5.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

267th of 281 rated insurance

Job description

Join First Chicago Insurance Company (FCIC) as a Full-Time Total Loss Claims Specialist and immerse yourself in a dynamic environment designed for those who thrive on making a difference! Located in Bedford Park, IL, this onsite position offers you the thrilling opportunity to navigate the complexities of auto claims, turning challenges into innovative solutions. Collaborate with a fun and energetic team that prioritizes customer-centricity and excellence, making every day a unique adventure.

Here, your expertise will directly impact clients' lives, ensuring they receive the support they deserve in their time of need. If you're ready to elevate your career in a high-performance culture where your contributions are valued and celebrated, this is your chance to shine! You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and Snack/Drink Room. Seize the moment and become an integral part of a company that champions innovation and service.

A little about First Chicago Insurance Company (FCIC)

Are you preparing for your upcoming graduation and starting your career? Are you a recent college grad looking for that perfect opportunity? If you are looking for a rewarding career in the insurance industry, and not just a job, we have the perfect opportunity for YOU! We offer the training and support to start your career in the insurance industry!

What's your day like?

As a Full-Time Total Loss Claims Specialist at First Chicago Insurance Company (FCIC), you will review and determine the course of action for each assigned claim, leveraging your technical expertise to support the final disposition of losses. Your role involves investigating and evaluating total loss files for both insureds and third-party claimants, ensuring prompt follow-up on necessary documentation like signed titles to facilitate efficient salvage resolution. You will maintain thorough documentation and keep accurate records of each claim's activity while prioritizing and organizing work to ensure timely conclusions. By preparing and presenting claim evaluations for settlement authority, you will directly collaborate with both internal and external customers to establish facts and gather evidence.

Your professional interactions with vendors will uphold our company's commitment to quality service, while also providing exceptional customer service to all parties involved. This is your opportunity to make a real impact in the insurance industry!

What you need to be successful

To excel as a Full-Time Total Loss Claims Specialist at First Chicago Insurance Company (FCIC), you need a solid foundation of skills and experiences that align with our dynamic work environment. Ideally, you possess 2-3 years of previous auto insurance or auto-related experience, coupled with excellent analytical and organizational abilities. Strong interpersonal and communication skills-both verbal and written-are essential as you will interact with various stakeholders. A general working knowledge of claims policies, file procedures, and state rules and regulations is crucial for navigating the complexities of each claim.

The ability to pass written examinations for licensing as a Claims Adjuster is required. While a college degree and prior claims experience are preferred, familiarity with online claims systems will set you apart from the competition. Being bi-lingual is a plus, enabling you to connect with a broader range of clients and enhance customer service delivery.

Knowledge and skills required for the position are:

QUALIFICATIONS:

  • 2-3 years previous auto claims insurance handling or other auto related experience required
  • Excellent analytical
  • organizational, interpersonal, and communication (verbal, written, and phone) skills
  • General working knowledge of policies, file procedures, state rules, and regulations
  • Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster
  • College degree preferred but not required
  • Ability to use on-line claims system
  • Bi-lingual in Spanish is a plus but not required
  • In-Office Position in Bedford Park, IL.
Connect with our team today!

If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!

Estimated Compensation Range: $40,000/year-$58,000/year*

*Published ranges are estimates


Job Posted by ApplicantPro

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