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Total Loss Claims Associate Jobs (NOW HIRING)

LOYALTY MGA LLC

Total Loss Claims Adjuster

Miami, FL

Investigate and assess auto insurance claims across various segments, including Bodily Injury, Personal Injury Protection, Property Damage, Payment Adjustment, Appraisal, and Special Investigation ...

Oklahoma Farm Bureau Insurance

Total Loss Adjuster

Tulsa, OK · On-site

$54K - $70K/yr

Confirm coverage for claims. Responsible for the accurate and efficient completion of all phases of an auto total loss claim; process from inception to settlement. * Investigate personally and/or in ...

Shelter Insurance

Total Loss Auto Adjuster

Little Rock, AR · On-site

$23.27 - $28.84/hr

The Total Loss Auto Adjuster analyzes, evaluates, and settles insurance claims involving automobile material damage losses. Determines value of the physical damage claim and negotiates settlements ...

Shelter Insurance

Total Loss Auto Adjuster

Lexington, KY · On-site

$23.27 - $28.84/hr

The Total Loss Auto Adjuster analyzes, evaluates, and settles insurance claims involving automobile material damage losses. Determines value of the physical damage claim and negotiates settlements ...

New

Shelter Insurance

Total Loss Auto Adjuster

Topeka, KS · On-site

$23.27 - $28.84/hr

The Total Loss Auto Adjuster analyzes, evaluates, and settles insurance claims involving automobile material damage losses. Determines value of the physical damage claim and negotiates settlements ...

Houchens Food Group

Total Loss Specialist

Somerset, KY · On-site

Develop and deliver practical training for store management and associates on Total Loss initiatives, inventory controls, markdown procedures, and operational best practices. * Teach and coach store ...

New

Reserv, Inc.

Trucking Total Loss Adjuster

Atlanta, GA · On-site +1

In this role, you'll specialize in managing total loss claims for heavy-duty and commercial ... vehicles, working directly with fleet managers, repair shops, salvage yards, independent adjusters ...

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How much do total loss claims associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for total loss claims associate in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What does a total loss claims associate do?

A Total Loss Claims Associate is responsible for handling insurance claims where a vehicle has been deemed a total loss, meaning the cost to repair it exceeds its value. Their main duties include reviewing claim details, assessing vehicle values, communicating with policyholders, and ensuring that settlements are processed accurately and efficiently. They often collaborate with adjusters, appraisers, and salvage teams to finalize claims. This role requires strong customer service, attention to detail, and knowledge of insurance policies and procedures.

What are the key skills and qualifications needed to thrive as a total loss claims associate?

To thrive as a Total Loss Claims Associate, you need strong analytical skills, attention to detail, and a background in insurance or claims processing, often supported by a relevant degree or industry certification. Familiarity with claims management software, estimating tools like CCC One, and standard office systems is typically required. Excellent communication, negotiation abilities, and empathy help in handling sensitive client situations and collaborating with various stakeholders. These skills ensure accurate claim resolutions, customer satisfaction, and efficiency in managing the complex total loss process.

What are some common challenges faced by total loss claims associates, and how can they be managed effectively?

Total Loss Claims Associates often encounter challenges such as handling emotionally distressed customers, navigating complex insurance policies, and coordinating with multiple parties including appraisers and repair shops. Effective management of these challenges involves strong communication skills, empathy, and a thorough understanding of policy coverage and local regulations. Utilizing organizational tools and maintaining clear documentation can also help Associates stay on top of multiple cases and ensure timely resolutions.

What is the difference between Total Loss Claims Associate vs Auto Damage Adjuster?

AspectTotal Loss Claims AssociateAuto Damage Adjuster
CredentialsInsurance licensing, claims processing certificationsAuto repair knowledge, insurance licensing
Work EnvironmentOffice-based, claims departmentFieldwork, auto repair shops, inspections
Employer & IndustryInsurance companies, claims departmentsInsurance companies, auto repair industry
Search & Comparison IntentUnderstanding claims process, claims handling rolesAuto damage assessment, repair estimates

The Total Loss Claims Associate primarily handles claims related to total loss situations, focusing on claims processing and insurance policies. An Auto Damage Adjuster, on the other hand, assesses vehicle damage and estimates repair costs. While both roles require insurance knowledge and licensing, the associate is more office-based and process-oriented, whereas the adjuster involves fieldwork and damage assessment. They are related but distinct roles within the auto insurance industry.

Is being a total loss claims associate hard?

Being a total loss claims associate involves evaluating insurance claims for vehicle total losses, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The role can be challenging due to the need to analyze damage reports, negotiate with claimants, and meet deadlines, but it is manageable with proper training and experience.

What cities are hiring for Total Loss Claims Associate jobs?

Cities with the most Total Loss Claims Associate job openings:

What states have the most Total Loss Claims Associate jobs?

States with the most job openings for Total Loss Claims Associate jobs include:

Total Loss Claims Associate jobs near you

Total Loss Specialist

Aspire General Insurance Company

Rancho Cucamonga, CA • On-site

$26.50 - $31/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Description:

Open to remote candidates in the following states only: AL AZ CA FL GA IN KS LA MA MI MN MO MS NV NJ NC OK OH PA TN TX WA WI


Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.


Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.


About the role

  • Under the direction of the Claims Department Supervisor, the Sr. Claims Support Specialist / Total loss adjuster performs the essential functions of the position, which includes but is not limited to duties as described below:

What you'll do

  • Be able to answer questions from customers concerning the claim handling process and insurance coverage.
  • Handle all aspects of resolving total loss claims for both carrier-retained salvage vehicles and owner-retained salvage vehicles in a cost-effective manner;
  • Using various resources, determine accurate total loss vehicle valuations;
  • Provide customer service to insured parties, third-party claimants, and lienholders with regard to total loss and salvage;
  • Be able to fully understand and explain the total loss process to customers and the value of their total loss vehicles;
  • Negotiate total loss settlements with customers;
  • Comply with state Department of Motor Vehicle laws pertaining to the settlement of total loss vehicles (owner retained and company retained);
  • Handle the salvage on total loss vehicles including moving vehicles to storage-free locations or salvage vendors as quickly as possible;
  • Send appropriate DMV forms and company-required documents, and review them upon return;
  • Comply with state and federal laws, Department of Insurance criteria, and insurance carrier criteria and follow Aspire General Insurance Company partner’s policies, procedures and work rules;
  • Have regular and predictable punctuality and attendance;
  • Assist the claims department by completing special projects ;
  • Other duties as assigned/requested.
Requirements:
  • 5 yrs experience in Auto Insurance in California
  • Ability to learn and understand insurance industry practices, standards, and terminology preferred;
  • Must be able to pass a background check;
  • Related insurance industry experience a plus;
  • Bilingual a plus;
  • Proficient use of Word, Excel, Outlook, Web-based systems, and type 35+ wpm;
  • Must have a disciplined approach to all job-related activities;
  • Must have a solid foundation of personal organization, sound decision-making, and analytical skills, strong interpersonal and customer service skills.


Benefits: Medical, Dental, Vision, PTO, 401k, Company observed Holidays


Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.


Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.