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Total Loss Claims Associate Jobs (NOW HIRING)

Total Quality Logistics

Claims Associate

Cincinnati, OH · On-site

$17.50 - $22/hr

... loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims ... About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation.

Chubb

Auto Claim Examiner

Phoenix, AZ

Total Loss Claims: A Total Loss Claim Examiner at Chubb Insurance is responsible for handling Total Loss claims. The examiner role entails: * Reviewing and analyzing personal or commercial auto ...

Chubb

Auto Claim Examiner

Phoenix, AZ

Total Loss Claims: A Total Loss Claim Examiner at Chubb Insurance is responsible for handling Total Loss claims. The examiner role entails: * Reviewing and analyzing personal or commercial auto ...

Chubb

Auto Claim Examiner

Phoenix, AZ · On-site

Total Loss Claims: A Total Loss Claim Examiner at Chubb Insurance is responsible for handling Total Loss claims. The examiner role entails: * Reviewing and analyzing personal or commercial auto ...

Total Quality Logistics

Claims Associate

Cincinnati, OH · On-site

$17.50 - $22/hr

... loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims ... About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation.

MLabs

Claims Handler

Dallas, TX · Hybrid

$50K - $75K/yr

Evaluate physical damage, analyze repair estimates, assess total loss valuations, and manage total loss and salvage processes. * Evaluate bodily injury claims and manage Personal Injury Protection ...

Fleet Response

Third Party Sr. Claims Representative

Determine Total Loss vs Repair: Evaluate if the cost of repairs exceeds the value of the vehicle or ... Associate degree (A.A.) or equivalent from a two-year college or technical school, or 2-4 years of ...

MLabs

Claims Handler

Dallas, TX · On-site

$50K - $75K/yr

Evaluate physical damage, analyze repair estimates, assess total loss valuations, and manage total loss and salvage processes. * Evaluate bodily injury claims and manage Personal Injury Protection ...

Ourhrconnect

$72K - $94K/yr

Associate's * Degree Equivalency: 2 years of job-related work experience * Required Work Experience: 6 years of managed care or reinsurance claims experience. We Prefer That You Have the Following:

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How much do total loss claims associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for total loss claims associate in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.08 per hour, depending on experience, location, and employer.

What does a total loss claims associate do?

A Total Loss Claims Associate is responsible for handling insurance claims where a vehicle has been deemed a total loss, meaning the cost to repair it exceeds its value. Their main duties include reviewing claim details, assessing vehicle values, communicating with policyholders, and ensuring that settlements are processed accurately and efficiently. They often collaborate with adjusters, appraisers, and salvage teams to finalize claims. This role requires strong customer service, attention to detail, and knowledge of insurance policies and procedures.

What are the key skills and qualifications needed to thrive as a total loss claims associate?

To thrive as a Total Loss Claims Associate, you need strong analytical skills, attention to detail, and a background in insurance or claims processing, often supported by a relevant degree or industry certification. Familiarity with claims management software, estimating tools like CCC One, and standard office systems is typically required. Excellent communication, negotiation abilities, and empathy help in handling sensitive client situations and collaborating with various stakeholders. These skills ensure accurate claim resolutions, customer satisfaction, and efficiency in managing the complex total loss process.

What are some common challenges faced by total loss claims associates, and how can they be managed effectively?

Total Loss Claims Associates often encounter challenges such as handling emotionally distressed customers, navigating complex insurance policies, and coordinating with multiple parties including appraisers and repair shops. Effective management of these challenges involves strong communication skills, empathy, and a thorough understanding of policy coverage and local regulations. Utilizing organizational tools and maintaining clear documentation can also help Associates stay on top of multiple cases and ensure timely resolutions.

What is the difference between Total Loss Claims Associate vs Auto Damage Adjuster?

AspectTotal Loss Claims AssociateAuto Damage Adjuster
CredentialsInsurance licensing, claims processing certificationsAuto repair knowledge, insurance licensing
Work EnvironmentOffice-based, claims departmentFieldwork, auto repair shops, inspections
Employer & IndustryInsurance companies, claims departmentsInsurance companies, auto repair industry
Search & Comparison IntentUnderstanding claims process, claims handling rolesAuto damage assessment, repair estimates

The Total Loss Claims Associate primarily handles claims related to total loss situations, focusing on claims processing and insurance policies. An Auto Damage Adjuster, on the other hand, assesses vehicle damage and estimates repair costs. While both roles require insurance knowledge and licensing, the associate is more office-based and process-oriented, whereas the adjuster involves fieldwork and damage assessment. They are related but distinct roles within the auto insurance industry.

Is being a total loss claims associate hard?

Being a total loss claims associate involves evaluating insurance claims for vehicle total losses, which requires attention to detail, strong communication skills, and knowledge of insurance policies. The role can be challenging due to the need to analyze damage reports, negotiate with claimants, and meet deadlines, but it is manageable with proper training and experience.

What cities are hiring for Total Loss Claims Associate jobs?

Cities with the most Total Loss Claims Associate job openings:

What states have the most Total Loss Claims Associate jobs?

States with the most job openings for Total Loss Claims Associate jobs include:

Total Loss Claims Associate jobs near you

Claims Associate

Total Quality Logistics

Cincinnati, OH • On-site

$17.50 - $22/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 3 days ago

Total Quality Logistics rating

6.0

Company rating: 6.0 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

326th of 365 rated logistics

Job description

General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As a Claims Representative with TQL, you will be a vital part of the company's risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.
What's in it for you:
  • $17.50 - $22/hr.
  • Comprehensive benefits package
    • Health, dental and vision coverage
    • 401(k) with company match
    • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
  • Advancement opportunities within structured career paths
  • Monthly team competitions and contests
  • Employee referral bonuses
  • Certified Great Place to Work with 900+ lifetime workplace award wins
What you'll be doing:
  • Research reported claims and determine validity of the claim
  • Manage the documentation and submission process of each claim in your portfolio
  • Diligently follow up on claims and insurance companies on behalf of TQL and our customers
  • Collect all necessary documents and information to file, investigate and help resolve claims
  • Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers
  • Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims
What you need:
  • Experience in claims, insurance, fraud or another related field preferred
  • Strong, independent decision-making skills while maintaining great relationships with the sales department
  • Ability to work quickly and handle requests
  • Capable of meeting multiple deadlines occurring at the same time
  • Ability to prioritize various requests and handle changing priorities
  • Excellent organizational skills with strong attention to detail
  • Good communication skills
  • Strong customer service orientation
  • Focused, positive attitude
Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
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