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Total Absence Management Specialist Jobs (NOW HIRING)

Reliance Matrix

Absence Management Specialist

$24/hr

In this position, you are responsible for applying appropriate claims management by providing reliable and responsive service to claimants and clients. Description of responsibilities: * Investigates ...

Rsli

Absence Management Specialist

Charleston, WV · Remote

$24/hr

In this position, you are responsible for applying appropriate claims management by providing reliable and responsive service to claimants and clients. Description of responsibilities: * Investigates ...

Reliance Standard

Absence Management Specialist

$24/hr

In this position, you are responsible for applying appropriate claims management by providing reliable and responsive service to claimants and clients. Description of responsibilities: * Investigates ...

Reliance Matrix

Absence Management Specialist

$24/hr

In this position, you are responsible for applying appropriate claims management by providing reliable and responsive service to claimants and clients. Description of responsibilities: * Investigates ...

Hackensack Meridian Health Inc.

$100 - $125/hr

... Absence Management Accommodation provides operational leadership and daily oversight for the ... This role is directly accountable for the Accommodation Specialists team and will provide support ...

Lincoln Financial

Counsel, Absence Management

Radnor, PA · Hybrid

$152K - $243K/yr

Requisition #: 76393 The Role at a Glance We're excited to add a Counsel, Absence Management to ... The base pay is just one component of Lincoln's total rewards package for employees. In addition ...

Lincoln Financial

Counsel, Absence Management

Radnor, PA · Hybrid

$152K - $243K/yr

Requisition #: 76393 The Role at a Glance We're excited to add a Counsel, Absence Management to ... The base pay is just one component of Lincoln's total rewards package for employees. In addition ...

Lincoln Financial

Counsel, Absence Management

Radnor, PA · On-site

$152K - $243K/yr

Requisition #: 76393 The Role at a Glance We're excited to add a Counsel, Absence Management to ... The base pay is just one component of Lincoln's total rewards package for employees. In addition ...

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Total Absence Management Specialist information

What is a total absence management specialist?

Total Absence Management Specialists are professionals who manage and coordinate employee leaves of absence, such as medical, family, or disability leave. They ensure compliance with federal, state, and company policies, and work closely with employees, managers, and healthcare providers. Their role often includes tracking leave usage, maintaining relevant records, and providing guidance to employees about their leave options and return-to-work processes.

How does a total absence management specialist collaborate with HR and managers to ensure smooth leave processes?

A Total Absence Management Specialist works closely with HR teams and department managers to coordinate and monitor employee leaves, such as FMLA, disability, and other absences. They communicate policy details, provide status updates, and ensure that all documentation is accurate and compliant with legal requirements. Regular meetings and clear channels of communication help address any concerns promptly, making the leave process seamless for both employees and management. This collaborative approach is essential for minimizing disruptions and supporting both organizational needs and employee well-being.

What are the key skills and qualifications needed to thrive as a total absence management specialist, and why are they important?

To thrive as a Total Absence Management Specialist, you need a thorough understanding of leave laws (such as FMLA and ADA), case management, and strong organizational skills, often supported by a bachelor's degree in human resources or a related field. Familiarity with HRIS platforms, absence management software, and compliance tracking tools is typically required. Attention to detail, empathy, and strong communication skills help you manage sensitive cases and interact effectively with employees and management. These skills ensure accurate leave administration, legal compliance, and a supportive employee experience.

What is the difference between Total Absence Management Specialist vs Leave of Absence Coordinator?

AspectTotal Absence Management SpecialistLeave of Absence Coordinator
CredentialsTypically requires HR certifications, knowledge of employment lawsOften requires HR or benefits administration experience, certifications vary
Work EnvironmentHR departments, corporate offices, healthcare, or government agenciesHR teams, benefits departments, corporate settings
Employer & Industry UsageUsed across industries managing employee absences comprehensivelyPrimarily in organizations managing specific leave programs

While both roles focus on employee leave management, the Total Absence Management Specialist handles a broader scope of absence types and compliance, whereas the Leave of Absence Coordinator concentrates specifically on managing employee leave requests and documentation. The specialist often requires more comprehensive HR knowledge and certifications, working across various absence categories, while the coordinator focuses on specific leave processes within HR teams.

What cities are hiring for Total Absence Management Specialist jobs?

Cities with the most Total Absence Management Specialist job openings:

What states have the most Total Absence Management Specialist jobs?

States with the most job openings for Total Absence Management Specialist jobs include:

What are popular job titles related to Total Absence Management Specialist jobs?

For Total Absence Management Specialist jobs, the most frequently searched job titles are:

HCM Service Consultant Total Absence Management

Louisville, KY • On-site

ADP
Recruiting and Staffing Services • 10K+ employees
Learn more about ADPexternal

Full-time

PTO

Posted 10 days ago

Job description

ADP is hiring a HCMService Consultant Total Absence Management.

  • Are you ready to join a company offering career advancement opportunities throughout your career journey?
  • Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
  • Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving client challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have 1,000+ employees. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.
Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.
Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.

TO SUCCEED IN THIS ROLE: Required Qualifications

  • Prior client service or systems integration experience.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

  • Experience in HR, Payroll, Benefits and/or Time is a plus.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

ADP logo

About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

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