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Tort Intake Professional Jobs in Ohio (NOW HIRING)

DiCello Levitt LLP

Intake Specialist

Mentor, OH · On-site

$15.75 - $21.25/hr

... tort litigation. The firm has delivered $20B+ in awards and settlements to our clients and has been ... This role requires exceptional communication skills, empathy, and professionalism. The Intake ...

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Tort Intake Professional information

What is a tort intake professional?

Tort Intake Professionals are specialized staff who handle the initial intake process for individuals seeking to file tort claims, often with a law firm or claims management company. They gather pertinent information from potential clients, assess the viability of claims, and ensure all necessary documentation is collected. Their role is crucial in determining whether a case meets the firm's criteria before passing it to attorneys for further evaluation. They must have strong communication skills, attention to detail, and a good understanding of legal processes related to tort law.

What are the key skills and qualifications needed to thrive as a tort intake professional?

To thrive as a Tort Intake Professional, you need strong knowledge of legal procedures, case evaluation, and client interviewing, often supported by experience in a law firm or legal studies background. Familiarity with case management systems, CRM software, and legal documentation platforms is typically required. Excellent communication, attention to detail, and the ability to manage sensitive client information with empathy set top performers apart. These skills ensure accurate case intake, efficient workflow, and positive client experiences, which are critical to legal practice success.

What are some common challenges faced by tort intake professionals, and how can they be addressed?

Tort Intake Professionals often encounter challenges such as handling high call volumes, managing emotionally charged conversations with potential clients, and accurately gathering complex case details. Staying organized and maintaining strong attention to detail are essential to ensure all relevant information is captured for attorneys to assess cases effectively. Building empathy and strong communication skills can help navigate sensitive conversations, while regular training and collaboration with legal teams can provide additional support and improve overall efficiency.

What is the difference between Tort Intake Professional vs Claims Adjuster?

AspectTort Intake ProfessionalClaims Adjuster
CredentialsTypically requires a high school diploma or equivalent; some roles prefer insurance or legal certificationsRequires a high school diploma; often licensed or certified in insurance adjusting
Work EnvironmentLegal offices, insurance companies, or healthcare settingsInsurance companies, third-party administrators, or independent agencies
Industry UsageCommonly used in legal and insurance industries for initial case intakePrimarily in insurance industry for evaluating claims and determining payouts

While both roles involve handling claims, a Tort Intake Professional focuses on initial case intake and legal documentation, whereas a Claims Adjuster evaluates and settles insurance claims. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Tort Intake Professional jobs in Ohio?

For Tort Intake Professional jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Tort Intake Professional jobs in Ohio look for?

The top searched job categories for Tort Intake Professional jobs in Ohio are:

Tort Intake Professional jobs near you

Intake Specialist

DiCello Levitt LLP

Mentor, OH • On-site

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description


NOTE TO EMPLOYMENT AGENCIES: Please do not submit resumes through this link or via direct messaging. Thank you.
Intake Specialist
DiCello Levitt LLP
Mentor, Ohio
Are you looking for a career where your work makes a meaningful difference in people’s lives and your community? This role plays a vital part in supporting justice in all its dimensions.
Join a firm that is shaping front-page headlines pursuing justice every day, whether litigating some of the most significant civil and human rights cases of our time or ensuring that companies take responsibility for their actions and remediate the harm they have caused.
DiCello Levitt, a nationally prominent, Chambers and Benchmark-rated law firm with offices nationwide, is seeking a full-time Intake Specialist at the Firm’s Cleveland location in Mentor, Ohio.
Firm Description
DiCello Levitt is a leading national plaintiffs’ law firm representing clients in class action, business-to-business, public client, whistleblower, personal injury, civil rights, and mass tort litigation. The firm has delivered $20B+ in awards and settlements to our clients and has been recognized for our excellence in litigation by Chambers USA, Law360, Benchmark Litigation, Lawdragon, and The National Law Journal.
Role and Responsibilities
As the initial point of contact with new clients, the Intake Specialist plays a vital role in the Firm’s legal operations. This role requires exceptional communication skills, empathy, and professionalism. The Intake Specialist will gather essential information, build rapport with new clients, and ensure a smooth transition into the Firm’s case management pipeline
Responsibilities will include:
  • Serve as the initial point of contact with new clients via phone and email inquiries.
  • Conduct thorough intake interviews to collect relevant facts related to the client’s case.
  • Explain the Firm’s services, intake process, and next steps clearly and professionally.
  • Accurately document all case related facts, supporting evidence, and keep all information organized throughout the onboarding process.
  • Enter intake data into the Firm’s case management system (CMS) timely, accurately, and efficiently.
  • Ensure clients feel supported, informed, and valued throughout the intake process.
  • Work closely with attorneys, paralegals, and legal assistants to transition cases smoothly.
  • Additional duties as assigned.
Desired Skills and Qualifications
  • The successful candidate should have the following qualifications:
  • Proficient in English (oral and written); bilingual (English/Spanish or other language) beneficial.
  • Proficient inquiry and active listening skills.
  • Effective communication skills and demonstrated ability to engage with empathy.
  • Familiarity with legal and/or medical terminology.
  • High attention to detail and accuracy.
  • Good organizational and multi-tasking abilities.
  • Problem-solving skills.
  • Ability to stay calm and employ compassion when speaking with emotional individuals.
Education and Experience
  • Three (3) years of experience in a customer-service focused role at a law firm or call center.
  • Ability to manage high call volumes and multitask in a fast-paced environment.
  • Experience with legal case management systems (CMS) (e.g., Litify, Needles).
  • High School diploma or equivalent required; additional qualifications beneficial.
  • Experience with Microsoft Office applications, specifically Outlook, Word, Excel, and PowerPoint.
What DiCello Levitt Offers:
Benefits:
  • Comprehensive benefits package, effective the first day of the month following your start date: medical, dental, vision
  • Health Savings Account (HSA)
  • Life Insurance
  • Additional Insurance Plans: Life and AD amp;D and Short-Term Disability plans
  • 401(k) retirement savings plan with 3% employer contribution
Time Off:
  • Personal Time Off (PTO)
  • Sick Leave Time (SLT)
  • 10 Paid Holidays
DiCello Levitt LLP is committed to ensuring equal employment opportunity and non-discrimination. The Firm prohibits unlawful discrimination in any term or condition of employment against any employee or applicant for employment because of the individual's race, color, creed, religion, sex, age, marital status, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, genetic information, disability, membership or service in the armed forces, or any other characteristic protected by law.
DiCello Levitt LLP does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DiCello Levitt LLP without a prior written search agreement will be considered unsolicited and the property of DiCello Levitt LLP. Please, no phone calls or emails.
DiCello Levitt LLP provides reasonable accommodation for qualified individuals with disabilities during the interviewing process and on the job. Please include any reasonable accommodation needs in your application.
For more information, visit our website: www.dicellolevitt.com.

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