ZipRecruiter

Log In

1

Tool Representative Jobs in Delaware (NOW HIRING)

Planet Fitness

Club Leadership

Newark, DE · On-site

Experience working as a Member Service Representative at Planet Fitness. * Solid supervisory ... Our member mission says it best: our product is a tool, a means to an end; not a brand name or a ...

next page

Showing results 1-20

All JobsTool Representative JobsTool Representative Jobs in Delaware

Tool Representative information

What are some common challenges a tool representative faces when managing customer relationships?

As a Tool Representative, one of the main challenges is maintaining strong relationships with a diverse customer base while balancing sales targets and service quality. Customers often have varying needs and technical questions, so staying knowledgeable about the latest tools and their applications is essential. Additionally, responding quickly to issues such as product defects or delivery delays requires effective communication and problem-solving skills. Building trust through regular follow-up and providing tailored recommendations can help overcome these challenges and lead to long-term customer loyalty.

What is a tool representative?

Tool Representatives are professionals who sell, demonstrate, and provide information about tools and equipment to businesses, contractors, or individuals. They often work for tool manufacturers or distributors, visiting clients to showcase new products, answer technical questions, and help customers select the right tools for their needs. In addition to sales, Tool Representatives may also provide training on tool usage and maintenance, as well as support after the sale. Their role bridges the gap between manufacturers and end-users, ensuring customers have the tools and knowledge required for their work.

What are the key skills and qualifications needed to thrive as a tool representative?

To thrive as a Tool Representative, you need strong product knowledge of tools and equipment, excellent sales skills, and typically a high school diploma or equivalent, with technical training being an advantage. Familiarity with inventory management systems, CRM software, and point-of-sale platforms is often required. Outstanding interpersonal skills, active listening, and problem-solving abilities help build client relationships and address customer needs effectively. These skills ensure that Tool Representatives can accurately recommend products, drive sales, and provide excellent service in a competitive market.
What are popular job titles related to Tool Representative jobs in Delaware? For Tool Representative jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Tool Representative jobs in Delaware look for? The top searched job categories for Tool Representative jobs in Delaware are:
Tool Representative jobs near you

Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)

M&T Bank

Wilmington, DE • On-site

$136K - $226K/yr

Full-time

Re-posted 3 days ago

M&T Bank rating

7.9

Company rating: 7.9 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

80th of 171 rated banks

Job description

Overview:
As part of the Customer Experience and The Way We Work Enablement organization within Enterprise Platforms, the Product Owner II owns customer/employee research and portfolio management products. Representing the voice of the customer and stakeholders while also aligning with business strategy, the Product Owner II defines and articulates new opportunities, working in close concert with key stakeholders, including senior leadership and a dedicated agile team. They define the product vision and roadmap, prioritize the backlog, anticipate client needs, and serve as the primary communicator between stakeholders and teams while evaluating product progress at each iteration.
Location:
This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank's regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:
  • 345 Main Street, Buffalo, NY
  • 115 Federal Street, Boston, MA
  • 1 Light Street, Baltimore, MD
  • 1350 I Street NW, Washington, DC
  • 1100 North Market Street, Wilmington, DE
  • 277 Park Avenue, New York, NY
  • 850 Main Street, Bridgeport, CT
  • 77 Pine Street, Burlington, VT

Primary Responsibilities:
  • Build and own the vision, roadmap, and backlog of the Qualtrics, User Zoom, User Research, and User Interviews customer/employee research suite and Service Now SPM, the enterprise portfolio management tool.

  • Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.

  • Work directly with the delivery team to create appropriate analytics and other communication tools for internal team and stakeholder use to show progress.

  • Participate in all team activities and ceremonies.

  • Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.

  • Understand and engage with your customers.

  • Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.

  • May act on behalf of the Senior Product Owner during absences.

  • Promote an environment that supports belonging and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable

  • Complete other related duties as assigned

Managerial/Supervisory Responsibilities:
No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.
Education and Experience Required:
Bachelor's degree and a minimum of 6 years' business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years' higher education and/or work experience, including a minimum of 6 years' business, analytical, technical and/or product experience.
Education and Experience Preferred:
  • Prior experience prioritizing across competing priorities and quickly-changing landscape

  • Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes

  • Understanding of Design Thinking principles

  • Knowledge of product design and development best practices

  • Knowledge of Agile and Lean principles and practices

  • Experience working in partnership with user experience teams on product design

  • Experience developing/managing digital capabilities

  • Strong verbal and written communication skills

  • Specific subject matter expertise as required by assigned product

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Wilmington, Delaware, United States of America

What M&T Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply