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Tm Officer Jobs (NOW HIRING)

South State

TM Client Support Specialist

Charlotte, NC · On-site

... Sales Officers when necessary. * Advise clients on potential improvements to online security ... Provide telephone sales support to customers requiring basic TM products/services. * Provide ...

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Tm Officer information

What is a TM officer?

TM Officers, or Treasury Management Officers, are professionals responsible for managing an organization's financial assets, liquidity, and banking relationships. They oversee cash flow, optimize short-term investments, and ensure efficient handling of funds to support business operations. TM Officers also work closely with banks to manage payment processes, reduce financial risk, and implement treasury solutions that enhance profitability. Their role is vital for maintaining a company's financial stability and operational effectiveness.

How does a TM officer typically collaborate with other departments to ensure effective transaction monitoring?

A TM Officer frequently works alongside compliance, risk management, and IT departments to ensure robust transaction monitoring processes. They coordinate with compliance teams to interpret regulatory requirements, collaborate with IT to optimize monitoring systems, and often share findings with risk management for further investigation. Regular cross-departmental meetings and clear communication are essential for identifying suspicious activity and improving internal controls. This collaborative approach not only strengthens compliance but also enhances the effectiveness of anti-money laundering efforts.

What are the key skills and qualifications needed to thrive as a TM officer, and why are they important?

To thrive as a TM (Transaction Monitoring) Officer, you need a solid understanding of anti-money laundering (AML) regulations, financial crime detection, and risk assessment, often supported by a degree in finance or a related field. Familiarity with AML transaction monitoring software, case management systems, and relevant certifications such as CAMS are highly valued. Analytical thinking, attention to detail, and strong communication skills help TM Officers investigate suspicious activities and report findings effectively. These competencies are essential to ensuring regulatory compliance and protecting financial institutions from illicit activities.

What is the difference between Tm Officer vs Quality Assurance Officer?

AspectTm OfficerQuality Assurance Officer
Required CredentialsRelevant certifications, industry-specific trainingCertifications in quality management, ISO standards
Work EnvironmentManufacturing, logistics, or supply chain settingsManufacturing, service industries, or product development
Employer & Industry UsageLogistics companies, manufacturing firmsManufacturing plants, service providers
Common Search & Comparison IntentUnderstanding roles in supply chain and logisticsUnderstanding quality control and compliance roles

The Tm Officer primarily focuses on transportation management, ensuring efficient logistics operations, while the Quality Assurance Officer concentrates on maintaining product quality and compliance standards. Both roles are vital in manufacturing and logistics industries, but they serve different functions related to operations and quality control.

What are popular job titles related to Tm Officer jobs?

For Tm Officer jobs, the most frequently searched job titles are:

Infographic showing various Tm Officer job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, and 10% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

TM Client Support Specialist

Charlotte, NC • On-site

South State
Construction • 51 - 200 employees
Learn more about South Stateexternal

Other

Re-posted 18 days ago

Job description

SouthState Treasury Management Support Specialist

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary/Objectives

Provide on-going email and telephone client support and resolution for all Treasury Management products and services. Research and respond to Treasury Management client inquiries in a professional, timely and efficient manner. Ensures Treasury Management documentation, internal processes and procedures are compliant with regulatory guidelines.

Essential Functions
  • Develop and maintain extensive technical knowledge of products, services and pricing, service setup documentation, operating systems, and data transmissions, file formats and protocols used for the delivery and support of Treasury Management products and services.
  • Provide primary phone support and daily contact for client resolution on Treasury Management issues, products, and commercial account analysis.
  • Research and respond to all Treasury Management client inquiries in a professional, timely and efficient manner, partnering with Treasury Management Implementation Specialists and Sales Officers when necessary.
  • Advise clients on potential improvements to online security, product/service utilization and enhancements.
  • Ensure that all quality services level agreements related to implementation tasks and timelines are met.
  • Ensure that client Treasury Management documentation, internal processes and procedures are compliant with regulatory guidelines.
  • Maintain appropriate tracking logs, based on client additions/changes/deletions.
  • Assist Treasury Management Sales Officers in identifying additional client needs and offering/providing additional Treasury Management products and services.
  • Provide telephone sales support to customers requiring basic TM products/services.
  • Provide subject matter expertise to internal bank staff as required.
  • Assist with special projects as required.
  • Participates in data mapping, testing and other conversion projects related to Bank mergers.
  • Accepts other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies
  • Excellent communication skills
  • Commitment to provide excellent customer service
  • General banking knowledge
Qualifications, Education, and Certification Requirements
  • Education: High School Diploma, GED or equivalent education.
  • Experience: 2 years related experience (Treasury Management, Commercial Call Center, Client Service, Operations); Previous banking experience preferred.
  • Certifications/Specific Knowledge: MS office expertise, Ability to read, write, speak and understand English; Knowledge of Treasury Management products / services, account analysis and online banking systems is preferred. Excellent written/oral communications skills; Proven success in problem analysis and resolution; Strong attention to detail and accuracy; Strong organization skills; Ability to manage multiple detailed work assignments with a high degree of accuracy.
Training Requirements/Classes

Required annual compliance training, New Employee Orientation

Physical Demands

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

Work Environment

This position is located in a cubicle environment that may be loud throughout the day.

Travel

Travel may be required to come to meetings as needed.

Work Location: 110 East Boulevard Charlotte, North Carolina 28203

Equal Opportunity Employer, including disabled/veterans.

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