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Tines Jobs (NOW HIRING)

Tines

Customer Experience Operations Analyst

OR · Remote

Familiarity with Tines product and automation concepts Target Annual Compensation: 110-125k + equity Applicants for this opportunity must be authorized to work for any employer in the U.S. We are ...

Noblesoft Technologies

Technical Lead

Sacramento, CA · Remote

... Tines platform architecture. Slack Connect Integration Automation Python •      Automate Slack Connect invitation approvals and operations using Python frameworks slack_bolt, boto3 ...

Bowhead

Sr. DevSecOps Engineer

San Diego, CA · On-site

$121.50K - $166.60K/yr

Develop Tines workflows to automate: * SCAP ingestion * RapidFort event processing * Elastic SIEM alert enrichment * Compliance notifications & ticketing * Integrate LLMs to: * Summarize alerts

1 point system

SOAR Engineer

Plano, TX · Remote

Subject matter expertise in one or more SOAR platforms** (e.g., Palo Alto XSOAR/Cortex XSOAR, Splunk SOAR/Phantom, Swimlane, Tines, Crowdstrike Fusion, Google Chronicle SOAR, or similar). * Strong ...

Databricks

Sr IT Systems/Automation Engineer

$106.50K - $139.70K/yr

Preferred : • Certifications in relevant platforms (e.g., Jamf, Tines, Okta, Google Workspace). Company : Databricks is a data and AI platform that unifies data engineering, analytics, and machine ...

Ro

Senior Security Engineer, Enterprise SaaS

$117.20K - $160.70K/yr

Build scalable SaaS lifecycle automations, ranging from posture monitoring and alerting to end-to-end remediation workflows using Tines or similar orchestration platforms. • Partner across teams to ...

Garner Health

Senior IT Systems Engineer

New York, NY

$153K - $190K/yr

Familiarity with security automation and orchestration (e.g., Tines), with an eye toward reducing manual effort and risk * Practical experience leveraging AI/LLMs to streamline and enhance ...

Garner Health

Senior IT Systems Engineer

New York, NY

$153K - $190K/yr

Familiarity with security automation and orchestration (e.g., Tines), with an eye toward reducing manual effort and risk * Practical experience leveraging AI/LLMs to streamline and enhance ...

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Tines information

What are the key skills and qualifications needed to thrive as a Tines automation specialist, and why are they important?

To thrive as a Tines automation specialist, you need a solid understanding of workflow automation, security operations, and scripting or programming fundamentals, often supported by experience in cybersecurity or IT. Familiarity with the Tines platform, REST APIs, and integrations with common security tools is typically required, along with relevant certifications like CISSP or CompTIA Security+. Strong problem-solving abilities, attention to detail, and effective communication set top performers apart in this role. These skills are essential for building efficient, reliable automations that improve security processes and enable teams to respond rapidly to threats.

What are common challenges faced by professionals working as Tines automation engineers, and how can they be addressed?

Tines automation engineers often encounter challenges such as integrating multiple security and IT systems with varying APIs, maintaining automation reliability as workflows scale, and balancing security with efficiency. Staying proactive with documentation and testing helps prevent workflow failures, and collaborating closely with security analysts ensures that automations align with organizational policies. Participating in community forums and ongoing training can also help engineers keep up with best practices and new features, making it easier to troubleshoot and optimize Tines workflows.

What are Tines operators?

Tines operators are automation professionals who use the Tines platform to build, manage, and optimize workflows for security, IT, and business operations. They automate repetitive tasks by creating stories—sequences of actions triggered by specific events or data. Tines operators often work with teams to streamline processes, improve response times, and reduce manual workloads. Their expertise helps organizations increase efficiency and reduce the risk of human error in critical workflows.

What is the difference between Tines vs Security Analyst?

AspectTinesSecurity Analyst
Required CredentialsExperience with automation, scripting, and security toolsCertifications like CISSP, CISM, or Security+ often preferred
Work EnvironmentSecurity automation platform, often used by security teams for incident responseSecurity operations centers, IT departments, or consulting firms
Employer & Industry UsageUsed by organizations to automate security workflowsUsed by security teams to analyze threats and respond to incidents

While Tines is a security automation platform designed to streamline incident response, Security Analysts are professionals who analyze security threats and manage security operations. Tines helps Security Analysts automate repetitive tasks, making their work more efficient. Both roles are integral to cybersecurity but serve different functions within security teams.

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Infographic showing various Tines job openings in the United States as of May 2026, with employment types broken down into 57% Full Time, 14% Part Time, and 29% Contract. Highlights an 43% In-person, and 57% Remote job distribution.

Customer Experience Operations Analyst

Tines

Remote

Other

Posted 8 days ago

Job description

This is a remote position that must be based in EST or CST.

We're looking for a Customer Experience Operations Analyst to join our Revenue Operations team and help scale operational support for our growing Customer Experience organization. You'll be the first dedicated hire building the CX Ops function alongside its current leader, who has been running it solo while supporting a Customer Experience organization that's grown to 100+ people. This is a foundational role where you'll have the autonomy to build systems, processes, and infrastructure from the ground up while making an immediate impact on a fast-growing team.

You'll partner closely with CX leadership and frontline managers to turn operational challenges into scalable solutions, working on everything from platform administration and data infrastructure to process optimization and strategic initiatives. This is a high-visibility, high-impact role where your work will directly enable the CX team to operate more efficiently and make better data-driven decisions.

What You'll Do:

  • Planhat Ownership & Platform Management
    • Own administration of Planhat (our customer experience platform), including building automations, creating dashboards, resolving data discrepancies, and ensuring platform health
    • Develop self-service reporting capabilities that give CS managers instant access to the metrics they need
    • Maintain data quality and integrity across CS systems and integrations
  • Frontline Partnership & Process Design
    • Serve as the primary ops partner for frontline CS managers, building trust and understanding their day-to-day needs
    • Refine critical customer lifecycle processes including sales-to-CS handoff, QBR cadences, and renewal workflows
    • Identify process gaps with CS ICs and managers and implement improvements that scale with team growth
  • Strategic Initiatives
    • Redefine customer health scoring methodology and ensure adoption across the organization
    • Design and implement survey programs (NPS/CSAT) that drive actionable insights
    • Launch and operationalize a CSQL (Customer Success Qualified Lead) motion to drive expansion opportunities

What You'll Bring:

  • 2-4 years in an analytical role (CS Ops, RevOps, consulting, business analytics, or similar)
  • Experience administering or working deeply within platforms like Salesforce, Gainsight, Planhat, or similar
  • Comfort learning and building automations (you don't need to be an expert, but you'll be doing this daily)
  • Strong data analysis and dashboard-building skills
  • Ability to build trust and work independently with cross-functional stakeholders
  • Direct Planhat experience
  • SQL or technical querying skills
  • Experience implementing NPS/CSAT survey programs
  • Knowledge of CSQL/expansion motions
  • Familiarity with Tines product and automation concepts

Target Annual Compensation: 110-125k + equity

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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