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Tier One Security Jobs in Florida (NOW HIRING)

i-Tech Support, Inc.

Helpdesk Technician Level 2

Orlando, FL · On-site

$18.75 - $25.25/hr

The role involves collaborating with Tier 1 support staff and other IT teams to ensure effective ... security. • Familiarity with multiple operating systems, such as Windows, Linux, and MacOS. • ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL

$19.50 - $26.50/hr

This role handles escalated Tier 1 issues, owns ticket hygiene, enforces security baselines, and ensures service delivery aligns with CMMC, NIST 800-171, and security best practices. This is not a ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

This role handles escalated Tier 1 issues, owns ticket hygiene, enforces security baselines, and ensures service delivery aligns with CMMC, NIST 800-171, and security best practices. This is not a ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

This role handles escalated Tier 1 issues, owns ticket hygiene, enforces security baselines, and ensures service delivery aligns with CMMC, NIST 800-171, and security best practices. This is not a ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL

$19.50 - $26.50/hr

This role handles escalated Tier 1 issues, owns ticket hygiene, enforces security baselines, and ensures service delivery aligns with CMMC, NIST 800-171, and security best practices. This is not a ...

Fontainebleau

Security | Security Officer 1

Miami Beach, FL · On-site

$15.75 - $18.75/hr

... is one of the most historically and architecturally significant hotels on Miami Beach. Opened in ... Serve as Lead Officer and supervision of Tier 2 and 3. * Initiate fire watch when needed. * Perform ...

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Tier One Security information

See Florida salary details

$10

$19

$30

How much do tier one security jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for tier one security in Florida is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $22.84 per hour, depending on experience, location, and employer.

What is a tier one security?

Tier One Security jobs generally refer to entry-level positions in the security field, responsible for basic monitoring, access control, and incident reporting. These roles are often the first point of contact for security-related issues and may involve patrolling premises, checking identification, and responding to alarms. Tier One Security personnel are crucial for maintaining the safety and security of facilities, ensuring that only authorized individuals access certain areas, and providing support during emergencies. These jobs usually require strong observation skills, good communication, and the ability to follow established procedures.

What skills and qualifications are needed to thrive as a tier one security professional?

To thrive as a Tier One Security professional, you need a strong background in physical security, risk assessment, and surveillance, often backed by relevant law enforcement or military experience and security certifications. Familiarity with access control systems, CCTV monitoring, emergency response protocols, and incident reporting tools is typically required. Exceptional situational awareness, communication skills, and the ability to remain calm under pressure are essential soft skills. These competencies ensure the safety of people and property while enabling quick, effective responses to potential threats.

What are common challenges faced by tier one security professionals, and how can they be overcome?

Tier One Security professionals often face the challenge of responding rapidly to a high volume of security alerts while accurately distinguishing between real threats and false positives. This can be stressful, especially in organizations with complex IT environments. To overcome these challenges, it's important to develop strong analytical skills, stay current with the latest threat intelligence, and collaborate closely with other IT and security team members. Many organizations also provide ongoing training and encourage the use of automated tools to streamline incident detection and response.

What is the difference between Tier One Security vs Security Guard?

AspectTier One SecuritySecurity Guard
CredentialsSecurity license, specialized training, possibly firearms certificationBasic security license, general training
Work EnvironmentHigh-profile events, corporate facilities, government buildingsRetail stores, residential complexes, small businesses
Employer & Industry UsageSecurity firms, corporate clients, government agenciesRetail chains, private property owners, small businesses

Tier One Security professionals typically have advanced credentials and work in high-profile or sensitive environments, whereas Security Guards often hold basic licenses and serve in more general settings. The roles differ mainly in scope, training, and the complexity of security tasks performed.

What are popular job titles related to Tier One Security jobs in Florida?

For Tier One Security jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Tier One Security jobs in Florida look for?

The top searched job categories for Tier One Security jobs in Florida are:

Tier One Security jobs near you
Infographic showing various Tier One Security job openings in Florida as of August 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,365 per year, or $19.9 per hour.

Helpdesk Technician Level 2

i-Tech Support, Inc.

Orlando, FL • On-site

$18.75 - $25.25/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Technician to provide technical expertise and advanced troubleshooting for complex software, hardware, or network-related issues. The role involves collaborating with Tier 1 support staff and other IT teams to ensure effective incident resolution and contribute to knowledge management.
Responsibilities:
• Resolve complex technical issues escalated from Tier 1 support by utilizing in-depth technical knowledge, troubleshooting methodologies, and problem-solving skills. Analyze symptoms, identify root causes, and implement appropriate solutions.
• Take ownership of escalated incidents and manage them through to resolution within defined service level agreements (SLAs). Collaborate with other IT teams and vendors as necessary to expedite incident resolution.
• Serve as a subject matter expert (SME) for specific applications, systems, or technologies. Stay up-to-date with the latest industry trends, best practices, and emerging technologies related to the supported environment.
• Contribute to the creation and maintenance of the knowledge base by documenting known issues, resolutions, and troubleshooting procedures. Ensure accurate and up-to-date documentation to facilitate efficient issue resolution by Tier 1 support and self-service support for end-users.
• Conduct thorough investigations to determine the root cause of complex or recurring issues. Collaborate with other teams to implement preventive measures and recommend process improvements to minimize future incidents.
• Collaborate with Tier 1 support staff, system administrators, network engineers, and other IT teams to resolve escalated issues. Provide guidance, advice, and technical assistance to Tier 1 support personnel to enhance their skills and knowledge.
• Participate in change management processes by reviewing proposed changes, performing impact assessments, and ensuring smooth implementation of changes related to the supported environment.
• Assist in training and mentoring new Tier 2 support staff, sharing knowledge, best practices, and technical expertise to enhance the overall capabilities of the team.
• Identify areas for process improvement, automation, or streamlining support procedures to enhance efficiency, reduce incident resolution time, and improve user satisfaction.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a helpdesk or technical support role, with a focus on Tier 2 or higher support.
• In-depth knowledge of operating systems, network protocols, software applications, and hardware components.
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Familiarity with ITIL best practices and incident management processes.
• Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools.
• Excellent communication skills, both verbal and written, with the ability to convey technical concepts to both technical and non-technical stakeholders.
• Ability to work well in a team environment, collaborating with cross-functional teams to resolve issues.
• Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.
• Customer service orientation and a commitment to delivering high-quality support.
• Experience in configuration and administration of hypervisor-based virtualization technology (e.g., Hyper-V, VMware, VDI).
• Proficient in systems engineering and administration within a Microsoft environment, including Microsoft Intune, Entra and Endpoint Manager, as well as AWS, and Google Cloud.
• Experience in integrating various subsystems into a cohesive whole.
• Understanding of network protocols, configurations, and security.
• Familiarity with multiple operating systems, such as Windows, Linux, and MacOS.
• Valid driver’s license and be capable of driving long distances.
Preferred:
• Relevant certifications (e.g., CompTIA N+, Microsoft Certified Administrator Associate) are a plus.
• Certifications such as MCA or MCE in Microsoft Azure platforms, and/or Google IT Support Professional are not required but highly recommended.
Company:
Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by supporting them with technology that simply works. Founded in 1999, the company is headquartered in Ocoee, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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