Job Summary : i-Tech Support, Inc. is seeking a Technology Alignment Engineer to enhance operational efficiency and minimize service demands through technology benchmarking. The role involves ...
I Tech Support
60 jobs near Columbus, OH
Job Summary : i-Tech Support, Inc. is seeking a Technology Alignment Engineer to enhance operational efficiency and minimize service demands through technology benchmarking. The role involves ...
Deploy and support technology solutions based on industry best practices. * Conduct systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
Quick apply
Deploy and support technology solutions based on industry best practices. * Conduct systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Technician to provide technical expertise and advanced troubleshooting for complex software, hardware, or network-related issues. The ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Technician to provide technical expertise and advanced troubleshooting for complex software, hardware, or network-related issues. The ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Support professional responsible for providing technical expertise and advanced troubleshooting for complex IT issues. The role ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Job Summary : i-Tech Support, Inc. is seeking a Tier 2 Helpdesk Support professional responsible for providing technical expertise and advanced troubleshooting for complex IT issues. The role ...
Deploy and support technology solutions based on industry best practices. * Conduct systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
Deploy and support technology solutions based on industry best practices. * Conduct systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
Helpdesk Technician Level 3
$17.50 - $23.75/hr
Friendly and collaborative work environment. i-Tech Support is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees. All ...
Helpdesk Technician Level 3
$17.50 - $23.75/hr
Friendly and collaborative work environment. i-Tech Support is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees. All ...
Helpdesk Technician Level 2
Orlando, FL · Remote
$18.75 - $25.25/hr
Tier 2 support personnel should have a deep understanding of the supported technologies, systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
Helpdesk Technician Level 2
Orlando, FL · Remote
$18.75 - $25.25/hr
Tier 2 support personnel should have a deep understanding of the supported technologies, systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Friendly and collaborative work environment. i-Tech Support is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees. All ...
Quick apply
Helpdesk Technician Level 3
Ocoee, FL · On-site
$17.50 - $23.75/hr
Friendly and collaborative work environment. i-Tech Support is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees. All ...
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Tier 2 support personnel should have a deep understanding of the supported technologies, systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
Quick apply
Helpdesk Technician Level 2
Orlando, FL · On-site
$18.75 - $25.25/hr
Tier 2 support personnel should have a deep understanding of the supported technologies, systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
Manage all booked IT projects in the project queue Project Intake Process: Engage in the project ... Support and On Call Service : Remain cognizant of PE on call schedule Work with Helpdesk lead to ...
Quick apply
Manage all booked IT projects in the project queue Project Intake Process: Engage in the project ... Support and On Call Service : Remain cognizant of PE on call schedule Work with Helpdesk lead to ...
Manage all booked IT projects in the project queue Project Intake Process: Engage in the project ... Support and On Call Service : Remain cognizant of PE on call schedule Work with Helpdesk lead to ...
Manage all booked IT projects in the project queue Project Intake Process: Engage in the project ... Support and On Call Service : Remain cognizant of PE on call schedule Work with Helpdesk lead to ...
IT Support I
Birmingham, AL · On-site
$20.25 - $27.75/hr
Motion Industries is seeking an IT Support I to help safeguard the integrity and security of their IT infrastructure. The role involves triaging, troubleshooting, documenting, and resolving a wide ...
IT Support I
Birmingham, AL · On-site
$20.25 - $27.75/hr
Motion Industries is seeking an IT Support I to help safeguard the integrity and security of their IT infrastructure. The role involves triaging, troubleshooting, documenting, and resolving a wide ...
IT Support I
$20.25 - $27.75/hr
IT Support I SUMMARY: Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run ...
IT Support I
$20.25 - $27.75/hr
IT Support I SUMMARY: Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run ...
Deploy and support technology solutions based on industry best practices. * Conduct systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
Deploy and support technology solutions based on industry best practices. * Conduct systems ... The details of i-Tech's benefits offerings, retirement offerings and other offerings are detailed ...
The Technology Support Specialist I & II jobs are designated as one job for the purpose of job progression when the employee has achieved an evaluation indicating that his/her job performance has met ...
The Technology Support Specialist I & II jobs are designated as one job for the purpose of job progression when the employee has achieved an evaluation indicating that his/her job performance has met ...
IT Support Technician I
$18.50 - $25.25/hr
The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and ...
IT Support Technician I
$18.50 - $25.25/hr
The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and ...
IT Support Specialist I
Alpharetta, GA · On-site
$23 - $27/hr
Job title: IT Support Specialist I Reports to: Manager, Technical Operations Department: Central Services Location: Alpharetta, GA Grade: 13 About Priority Commerce: Priority Commerce is a leading ...
Quick apply
IT Support Specialist I
Alpharetta, GA · On-site
$23 - $27/hr
Job title: IT Support Specialist I Reports to: Manager, Technical Operations Department: Central Services Location: Alpharetta, GA Grade: 13 About Priority Commerce: Priority Commerce is a leading ...
Technology Support Specialist I Williston Basin School District #7 - Technology Department WBSD #7 is an Equal Opportunity Employer. If claiming veterans' preference, you must provide a copy of your ...
Technology Support Specialist I Williston Basin School District #7 - Technology Department WBSD #7 is an Equal Opportunity Employer. If claiming veterans' preference, you must provide a copy of your ...
Technology Support Specialist I Apply Now Job no: 560210 Work type: Staff Location: San Diego Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems ...
Technology Support Specialist I Apply Now Job no: 560210 Work type: Staff Location: San Diego Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems ...
Technology Support Specialist I Job no: 560210 Work type: Staff Location: San Diego Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology ...
Technology Support Specialist I Job no: 560210 Work type: Staff Location: San Diego Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology ...
Full-time
Re-posted 26 days ago
Job description
Job Summary:
i-Tech Support, Inc. is seeking a Technology Alignment Engineer to enhance operational efficiency and minimize service demands through technology benchmarking. The role involves managing client technology documentation, conducting proactive reviews, and identifying opportunities for service improvements.
Responsibilities:
• Perform scheduled proactive reviews of assigned client environments.
• Identify risks linked to outdated or misconfigured systems.
• Drive down Tickets per Endpoint per Month (TPE/M) and avg resolution time.
• Develop and manage the technical documentation and SOP library.
• Build and maintain knowledge of client technologies.
• Provide minimal reactive work during onsite proactive visits.
• Participate in the Noise Abatement Process (NAP) weekly meeting.
• Exhibits company core values and enhances company culture.
• Collaborate with the operations and technical experts in the company to identify requirements for current and future technologies.
• Deploy and support technology solutions based on industry best practices.
• Conduct systems analysis and recommend improvements for managed services clients via client facing assessment as needed.
• Perform quality assurance and peer reviews for managed services clients.
• Foster and maintain strong relationships with clients, prospective clients, and other staff members.
• Identify opportunities for new additional services and new customer sales.
• Adhere to department-approved training, mentoring, and certification standards.
• Perform additional tasks and duties as assigned by the supervisor.
Qualifications:
Required:
• Must be located in Orlando
• Technical proficiency in relevant technologies with ongoing learning.
• Strong organizational and coordination skills.
• Effective multitasking and task prioritization.
• Client-focused mindset for business needs alignment.
• Collaborative team approach for solution development.
• Ability to communicate professionally with clients, team, and management both verbally and in writing.
• Willingness to work in a strong team environment.
• Capability to work independently and meet specific deadlines.
• Excellent problem-solving, debugging, and troubleshooting skills.
• Strong analytical and organizational skills, with a demonstrated ability for problem determination and resolution.
• Ability to effectively manage multiple tickets simultaneously and prioritize client issues and needs.
• Professionalism, attention to detail, and a positive customer-facing attitude.
• Experience in configuration and administration of hypervisor-based virtualization technology (e.g., Hyper-V, VMware, VDI).
• Proficient in systems engineering and administration within a Microsoft environment, including Microsoft Intune, Entra and Endpoint Manager, as well as AWS, and Google Cloud.
• Experience in integrating various subsystems into a cohesive whole.
• Understanding of network protocols, configurations, and security.
• Familiarity with multiple operating systems, such as Windows, Linux, and MacOS.
• Bachelor’s Degree (B.A. or B.S.) from an accredited institution, or equivalent combination of education and experience.
• Minimum of three (3) years of experience in supporting businesses with technology as well as providing solutions that will solve technical challenges for the customer including security solutions, best practices, design, planning, and implementation.
Preferred:
• Certifications such as MCA or MCE in Microsoft Azure platforms, and/or Google IT Support Professional are not required but highly recommended.
• CompTIA Network+ or Security+ certification preferred.
Company:
Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by supporting them with technology that simply works. Founded in 1999, the company is headquartered in Ocoee, USA, with a team of 51-200 employees. The company is currently Growth Stage.
i-Tech Support, Inc. is seeking a Technology Alignment Engineer to enhance operational efficiency and minimize service demands through technology benchmarking. The role involves managing client technology documentation, conducting proactive reviews, and identifying opportunities for service improvements.
Responsibilities:
• Perform scheduled proactive reviews of assigned client environments.
• Identify risks linked to outdated or misconfigured systems.
• Drive down Tickets per Endpoint per Month (TPE/M) and avg resolution time.
• Develop and manage the technical documentation and SOP library.
• Build and maintain knowledge of client technologies.
• Provide minimal reactive work during onsite proactive visits.
• Participate in the Noise Abatement Process (NAP) weekly meeting.
• Exhibits company core values and enhances company culture.
• Collaborate with the operations and technical experts in the company to identify requirements for current and future technologies.
• Deploy and support technology solutions based on industry best practices.
• Conduct systems analysis and recommend improvements for managed services clients via client facing assessment as needed.
• Perform quality assurance and peer reviews for managed services clients.
• Foster and maintain strong relationships with clients, prospective clients, and other staff members.
• Identify opportunities for new additional services and new customer sales.
• Adhere to department-approved training, mentoring, and certification standards.
• Perform additional tasks and duties as assigned by the supervisor.
Qualifications:
Required:
• Must be located in Orlando
• Technical proficiency in relevant technologies with ongoing learning.
• Strong organizational and coordination skills.
• Effective multitasking and task prioritization.
• Client-focused mindset for business needs alignment.
• Collaborative team approach for solution development.
• Ability to communicate professionally with clients, team, and management both verbally and in writing.
• Willingness to work in a strong team environment.
• Capability to work independently and meet specific deadlines.
• Excellent problem-solving, debugging, and troubleshooting skills.
• Strong analytical and organizational skills, with a demonstrated ability for problem determination and resolution.
• Ability to effectively manage multiple tickets simultaneously and prioritize client issues and needs.
• Professionalism, attention to detail, and a positive customer-facing attitude.
• Experience in configuration and administration of hypervisor-based virtualization technology (e.g., Hyper-V, VMware, VDI).
• Proficient in systems engineering and administration within a Microsoft environment, including Microsoft Intune, Entra and Endpoint Manager, as well as AWS, and Google Cloud.
• Experience in integrating various subsystems into a cohesive whole.
• Understanding of network protocols, configurations, and security.
• Familiarity with multiple operating systems, such as Windows, Linux, and MacOS.
• Bachelor’s Degree (B.A. or B.S.) from an accredited institution, or equivalent combination of education and experience.
• Minimum of three (3) years of experience in supporting businesses with technology as well as providing solutions that will solve technical challenges for the customer including security solutions, best practices, design, planning, and implementation.
Preferred:
• Certifications such as MCA or MCE in Microsoft Azure platforms, and/or Google IT Support Professional are not required but highly recommended.
• CompTIA Network+ or Security+ certification preferred.
Company:
Since 1999, i-Tech Support has helped businesses, non-profits and schools achieve their goals by supporting them with technology that simply works. Founded in 1999, the company is headquartered in Ocoee, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About i-tech Support
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Ocoee, FL, US
Year founded
1999