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Tier Call Center Jobs (NOW HIRING)

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Tuesday, September 1, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, July 10, 2026 City San Antonio State TX Country United States Working time Full-time Description & Requirements Maximus is ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ · On-site

$18 - $22/hr

Tier I: Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier III: No Call Center and no Fraud but good customer service exp Qualifications * Customer ...

Varite

Call Center Representative

Lewisburg, TN · On-site

$14.75 - $18.25/hr

Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ... Familiarity with SAP and Call Center, and Sales Force a plus The ideal candidate will be a high ...

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Tier Call Center information

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How much do tier call center jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for tier call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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MES Patient Access & Interoperability - Coordinator 1

Baton Rouge, LA • On-site

University of New Orleans
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about University of New Orleansexternal

$13.25 - $16.75/hr

Other

Re-posted 22 days ago

Job description

Job Summary

Responsible for answering and returning calls from the Patient Access and Interoperability queue of the Automatic Call Distribution (ACD) hotline. Responsible for the investigation, documentation and reporting of claim issues and/or discrepancies reported by members utilizing the Patient Access and Interoperability platform. Assist recipients with accessing third party applications authorized to share Louisiana Medicaid recipient information. Reviews all member-facing documentation and webpages for accuracy in reporting Patient Access and Interoperability member education materials. Consults with the Application Programming Interface (API)'s custodian (Gainwell Technologies) and adequately escalate technical issues to their 2nd Tier Call Center. Assists the Interoperability Interface team as needed. Assists higher level Managers with special projects and/or other duties as assigned.

Job Description

Responsible for answering and returning calls from the Patient Access and Interoperability queue of the Automatic Call Distribution (ACD) hotline. Responsible for the investigation, documentation and reporting of claim issues and/or discrepancies reported by members utilizing the Patient Access and Interoperability platform. Assist recipients with accessing third party applications authorized to share Louisiana Medicaid recipient information. Reviews all member-facing documentation and webpages for accuracy in reporting Patient Access and Interoperability member education materials. Consults with the Application Programming Interface (API)'s custodian (Gainwell Technologies) and adequately escalate technical issues to their 2nd Tier Call Center. Assists the Interoperability Interface team as needed. Assists higher level Managers with special projects and/or other duties as assigned.

Qualifications Required:

  • Bachelor's Degree or 6 years professional experience in lieu of the degree.
  • Great attention to detail and follow up.
  • Excellent written and verbal communication skills
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.

Desired:

  • Advanced degree.
  • Minimum one year of professional experience with Medicaid eligibility.
  • Minimum one year of professional experience with the MMIS mainframe system.
  • Minimum two years of professional experience with Customer Service Call Center.
  • Minimum two years of professional experience with Medicaid or private health insurance claim processing.

Salary: 40-50k

Required Attachments

Please upload the following documents in the Resume/Cover Letter section.

  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and LSU New Orleans;
  • Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

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