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Tier 3 Process Assistant Jobs in Wisconsin (NOW HIRING)

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop ... Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop ... Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or ...

Beacon Technologies

Desktop Support

Madison, WI · On-site

$33 - $39/hr

Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or ... This role requires applicants to participate in tier three desktop support; assist in projects as a ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop ... Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or ...

Phelps Industries LLC

Processing Dumper

Janesville, WI · On-site

Position Summary: Process Dumper is responsible for maintaining product identification and ... Assist in cold-room operations when requested.Communicate with oncoming shift product status before ...

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable ...

TEKsystems c/o Allegis Group

Desktop Support IV

Madison, WI · On-site

$25 - $29/hr

Description This role requires applicants to participate in tier three desktop support; assist in ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

New

TEKsystems

Desktop Support IV

Madison, WI · Remote

$25 - $29/hr

Description This role requires applicants to participate in tier three desktop support; assist in ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

New

TEKsystems

Desktop Support IV

Madison, WI · Remote

$25 - $29/hr

Description This role requires applicants to participate in tier three desktop support; assist in ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

New

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All JobsTier 3 Process JobsTier 3 Process Assistant JobsTier 3 Process Assistant Jobs in Wisconsin

Tier 3 Process Assistant information

What is a Tier 3 Process Assistant?

Tier 3 Process Assistants are experienced employees who support operations by handling advanced process issues, training new associates, and ensuring that workflows run smoothly. They often act as a bridge between associates and managers, troubleshooting problems and escalating complex situations as needed. Their responsibilities typically include monitoring productivity, providing process improvements, and ensuring adherence to company policies and safety standards. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Tier 3 Process Assistant?

To thrive as a Tier 3 Process Assistant, you need strong organizational skills, attention to detail, and a solid understanding of warehouse or logistics operations, often supported by experience or relevant training. Familiarity with warehouse management systems (WMS), inventory tracking tools, and data entry software is typically required. Exceptional problem-solving abilities, leadership, and effective communication set outstanding candidates apart in this role. These skills and qualities are crucial for ensuring efficient processes, accurate order fulfillment, and smooth team coordination in high-volume operational environments.

How does a Tier 3 Process Assistant typically collaborate with other teams to resolve complex operational issues?

Tier 3 Process Assistants often serve as escalation points for operational problems that frontline teams cannot resolve. They work closely with supervisors, quality assurance, and technical support teams to identify root causes and implement process improvements. Regular communication and cross-functional meetings are essential for sharing insights and ensuring alignment on solutions. This collaborative approach helps maintain workflow efficiency and supports continuous improvement within the organization.

What is the difference between Tier 3 Process Assistant vs Tier 2 Process Assistant?

AspectTier 3 Process AssistantTier 2 Process Assistant
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; some experience preferred
Work EnvironmentManufacturing or production facilities, often in warehousesManufacturing or production facilities, often in warehouses
Employer UsageCommonly used in large manufacturing plants and distribution centersUsed in similar settings, often as a stepping stone to higher roles

Both roles involve supporting production processes, but Tier 3 Process Assistants typically have more responsibilities and require more experience. They often serve as team leads or coordinators within manufacturing environments, whereas Tier 2 Process Assistants focus on assisting with daily operations under supervision.

What are popular job titles related to Tier 3 Process Assistant jobs in Wisconsin?

For Tier 3 Process Assistant jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Tier 3 Process Assistant jobs in Wisconsin look for?

The top searched job categories for Tier 3 Process Assistant jobs in Wisconsin are:

What cities in Wisconsin are hiring for Tier 3 Process Assistant jobs?

Cities in Wisconsin with the most Tier 3 Process Assistant job openings:

Tier 3 Process Assistant jobs near you
Infographic showing various Tier 3 Process Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Desktop Support IV

Technoviz LLC

Madison, WI • On-site

$38/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.
The candidate must work and live in the state of Wisconsin.  
The main activities for this role are as follows: (7+ years)
·         Tier 3 support and maintenance of workstation software and hardware
·         Support and maintenance of Operating Systems for user workstations
·         Peripheral device support (printers/scanner/etc) and maintenance
·         Incident and Service Request Management
·         Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets: 
 Top Required Skills & Years of Experience:
·         Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
·         Support and maintenance of Operating Systems for user workstations (5 years or more required)
·         Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
·         Incident and Service Request Management (5 years or more REQUIRED)
·         Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
·         Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:
·         Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
·         Patch Management
·         Imaging experience using management tools (SCCM, Ivanti, etc.)
·         Learning management system (LMS) support experience
·         Google Workspace experience
·         Microsoft's Group Policy Object (GPO) experience

Notes:
Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month.
Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.
Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office monthly for implementations, meetings, etc.