Tier 2 Network Support Engineer Jobs in Raleigh, NC

Job Summary:
PlanIT Group is seeking a Systems Engineer III for our Federal customer in the Raleigh, NC area. The ideal candidate will perform enterprise and local level LAN/WAN monitoring and propose enhancements that increase performance/reduce costs, working independently or semi-independently with minimal guidance.
Responsibilities:
• Minimum of 5 years technical experience providing ServiceNow Tier 2 support to mitigate Service Tickets Issues/Outages/End User support needs.
• Monitors network hardware operations to ensure properly set configuration options.
• Performs cost/benefit studies of network configuration and recommends enhancements.
• Advises network users of hardware requirements, configurations, and limitations.
• Coordinates installation activities by interfacing with hardware and software planners.
• Instructs operations personnel on the use of new equipment.
• Coordinates repair of vendor-owned equipment.
• Maintains contact with vendors during problem restorations and advises customers and management of restoration status.
• Interfaces with users during the support process.
• May assist with strategic or tactical planning to justify, market, or manage the technology needed for successful business operations.
• Implement and maintain LAN configurations, protocols, and inventory.
• Troubleshoot and resolve LAN connectivity issues, including, but not limited to, switches, routers, and cabling.
• Document troubleshooting steps and solutions for future reference.
• Assist Tier 1 support in diagnosing and resolving LAN-related problems.
• Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
• Collaborate with Tier 3 LAN Engineers for complex issue resolution.
• Perform duties in support of the mission as directed by Management.
• Typically performs all functional duties independently.
Qualifications:
Required:
• Minimum of 5 years technical experience providing ServiceNow Tier 2 support to mitigate Service Tickets Issues/Outages/End User support needs.
• Monitors network hardware operations to ensure properly set configuration options.
• Performs cost/benefit studies of network configuration and recommends enhancements.
• Advises network users of hardware requirements, configurations, and limitations.
• Coordinates installation activities by interfacing with hardware and software planners.
• Instructs operations personnel on the use of new equipment.
• Coordinates repair of vendor-owned equipment.
• Maintains contact with vendors during problem restorations and advises customers and management of restoration status.
• Interfaces with users during the support process.
• May assist with strategic or tactical planning to justify, market, or manage the technology needed for successful business operations.
• Working knowledge of Cisco, Cisco Meraki, HP Aruba, and Juniper technologies.
• Minimum of 5 years of experience in LAN support.
• Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
• Strong troubleshooting and analytical skills.
• Understanding of LAN security standards and methodologies.
• Strong communication and interpersonal skills with a team mindset.
• Ability to work independently and thrive in a fast-paced, rapidly changing environment.
• Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.
• A minimum of eight (8) to twelve (12) years’ relevant experience.
• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then four additional years of related experience is required.
• Must be able to obtain a Position of Public Trust Clearance.
• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• All candidates must be a US Citizen or US Permanent Resident only.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded.
Preferred:
• Experience with IP Address Management Systems to include voice VLAN sizing.
• Experience performing switch acceptance for new field sites.
• Experience determining whether additional measures are required beyond those provided by the infrastructure tools being deployed.
• Experience with other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
Company:
PlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers. Founded in 2010, the company is headquartered in Charlotte, USA, with a team of 51-200 employees. The company is currently Growth Stage.