Tier 2 Network Support Engineer Jobs in Raleigh, NC

Location: Raleigh, NC (Hybrid: 4 days onsite, 1 day remote)

Schedule: Monday - Friday, 9:00 AM - 6:00 PM ET

Employment Type: Contract-to-Hire

Our client is seeking a Network Engineer to support a large enterprise network environment, focusing on LAN and Wi-Fi monitoring, troubleshooting, and operational support. This is a contract-to-hire opportunity offering long-term stability, excellent work-life balance, and the chance to support critical networking infrastructure within a large-scale enterprise environment.

The ideal candidate will have experience supporting enterprise LAN and wireless networks, excellent troubleshooting skills, and the ability to work independently while collaborating with cross-functional support teams.

• Troubleshoot and resolve LAN and Wi-Fi connectivity issues involving switches, routers, access points, and cabling.
• Provide Tier 2 support for network incidents and service requests escalated from Tier 1 teams.
• Monitor and support enterprise LAN and wireless infrastructure.
• Manage and resolve support tickets using ServiceNow or a similar ticketing platform.
• Document troubleshooting efforts, root causes, and resolutions.
• Assist Tier 1 support teams with network diagnostics and issue resolution.
• Escalate and collaborate with Tier 3 Network Engineers on complex incidents.
• Support ongoing network maintenance and operational activities.
• Manage multiple priorities while meeting service-level expectations and deadlines.
• Perform additional duties as directed by management in support of organizational objectives.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred.
• Four additional years of relevant experience may be substituted in lieu of a degree.
• If degree is not in a related field, four additional years of applicable experience are required.
• Minimum of 3 years of hands-on network support or engineering experience.

• Strong knowledge of LAN technologies and protocols, including:
  • TCP/IP
  • VLANs
  • Spanning Tree Protocol (STP)
• Experience troubleshooting Layer 1 and Layer 2 network issues.
• Understanding of LAN security standards and best practices.
• Experience supporting enterprise networking and wireless solutions such as:
  • Cisco Meraki
  • HPE Aruba
  • Juniper Mist
  • Fortinet
• Experience using ServiceNow or similar ticket management systems.
• Proficiency with Microsoft Office Suite, including Excel and Microsoft Teams.

• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong customer service, collaboration, and interpersonal skills.
• Ability to thrive in a fast-paced, evolving environment.
• Commitment to continuous learning and staying current with networking technologies.

• CCNA or other relevant networking certifications.
• Experience supporting large enterprise environments.
• Experience working in a government, regulated, or highly secure environment.

Candidates must be eligible to obtain a Public Trust Clearance and must meet the following requirements:

• Must have lived in the United States continuously for the last five years.
• Cannot have traveled outside the U.S. for a combined total of six months or more during the last five years.

• Contract-to-hire position with long-term growth potential
• Excellent work-life balance with a standard 40-hour work week
• Minimal overtime requirements
• Stable enterprise environment supporting critical infrastructure
• Opportunity to work with modern networking and wireless technologies
• Collaborative team culture with opportunities for professional development

Work Arrangement: Currently hybrid, requiring four days onsite each week in Raleigh, NC. Schedule and onsite expectations may change based on business needs.

This is a Contract to Hire position based out of Raleigh, NC.

The pay range for this position is $31.00 - $31.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Raleigh,NC.

This position is anticipated to close on Aug 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.