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Tier 2 Call Centre Jobs (NOW HIRING)

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Friday, July 10, 2026 City San ... Job-Specific Minimum Requirements: - Associate degree in relevant technical field or at least 2 ...

Maximus

Tier 1 Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

General information Job Posting Title Tier 1 Call Center Agent Date Tuesday, September 1, 2026 City ... Job-Specific Minimum Requirements: - Associate degree in relevant technical field or at least 2 ...

TEKsystems

Call Center Supervisor

Beaverton, OR

$30/hr

We are hiring for a Call Center Supervisor in the Portland, OR area! Location : Portland, OR 97229 ... This includes escalations above Tier 2 agents and escalations from frontline agents. * Reporting ...

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Tier 2 Call Centre information

What is the difference between Tier 2 Call Centre vs Tier 1 Call Centre?

AspectTier 2 Call CentreTier 1 Call Centre
ResponsibilitiesHandling complex customer issues, technical support, troubleshootingManaging basic inquiries, providing general information, initial customer contact
Required SkillsAdvanced problem-solving, technical knowledge, communication skillsBasic communication, customer service skills
Work EnvironmentMore specialized, often technical or product-specificHigh-volume, general customer service setting
CredentialsOften requires technical certifications or experienceMinimal formal credentials needed

In summary, Tier 2 Call Centres handle more complex and technical customer issues compared to Tier 1 Call Centres, which focus on basic inquiries. Tier 2 agents typically require specialized knowledge or certifications, whereas Tier 1 roles are more general and entry-level.

What is Tier 2 in a call center?

Tier 2 in a call center refers to a higher level of technical support or customer service, where agents handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, troubleshooting skills, and access to advanced tools to resolve escalated customer problems efficiently.

What is a Tier 2 call centre agent job description?

A Tier 2 call centre agent handles more complex customer issues that cannot be resolved by Tier 1 agents. They require strong problem-solving skills, product knowledge, and often use customer relationship management (CRM) software to document interactions and solutions. These roles typically involve troubleshooting, technical support, and providing detailed assistance to ensure customer satisfaction.

What is a Tier 2 call centre customer service representative?

A Tier 2 call centre customer service representative handles more complex customer issues that cannot be resolved by Tier 1 agents. They typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated problems efficiently.

What are popular job titles related to Tier 2 Call Centre jobs?

For Tier 2 Call Centre jobs, the most frequently searched job titles are:

Infographic showing various Tier 2 Call Centre job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Experience Associate II | Call Center Representative | Onsite

East Hartford, CT • On-site

Trispoke Managed Services Pvt Ltd
See more jobs at Trispoke Managed Services Pvt Ltdexternal

$19/hr

Other

Re-posted 10 days ago

Job description

Job Title: Customer Experience Associate II | Call Center Representative | Onsite
Location: East Hartford, CT (Onsite)
Pay Rate: $19/hour on W2
Schedule: Monday - Friday | 8:30 AM - 5:00 PM
Typing Speed Required: Minimum 35+ WPM
Job Summary
We are seeking a Customer Experience Associate II to join a fast-paced customer support team. In this role, you will serve as the primary point of contact for individuals seeking information regarding benefit programs and application status. The ideal candidate will have strong customer service skills, call center experience, excellent communication abilities, and accurate data entry skills.
Key Responsibilities
Serve as the first point of contact for customer inquiries via telephone.
Respond to questions regarding application status and required documentation.
Provide professional, courteous, and accurate customer support.
Document all customer interactions using designated software systems.
Research customer inquiries and resolve issues promptly.
Escalate calls to appropriate departments when necessary.
Maintain knowledge of program policies and procedures.
Enter customer information and complaints accurately into tracking systems.
Identify trends in customer concerns and recommend service improvements.
Meet daily productivity, quality, and customer satisfaction goals.
Participate in training sessions and quality improvement initiatives.
Report technical issues affecting systems or equipment.
Handle confidential information with professionalism and discretion.
Required Qualifications
Associate's Degree preferred.
Minimum 6 months of call center or customer service experience.
Ability to type 35+ WPM accurately.
Strong verbal and written communication skills.
Excellent customer service and problem-solving abilities.
Experience with data entry and documentation.
Proficiency with Microsoft Office Suite and computer systems.
Ability to multitask in a fast-paced environment.
Strong organizational and time management skills.
Ability to maintain confidentiality and professionalism.
Comfortable working independently and as part of a team.
Preferred Qualifications
Experience supporting Medicaid, CHIP, public assistance, healthcare, or human services programs.
Bilingual candidates are encouraged to apply.
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