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Tier 1 It User Support Jobs (NOW HIRING)

Neuralink

IT Systems Administrator

Austin, TX · On-site

Team Description: For Neuralink's Information Technology team, the corporate environment is ... end-user technical support across macOS, Windows, and Linux environments as part of a tier-1 ...

Starz

IT Client Support Engineer

Santa Monica, CA

$85K - $95K/yr

The IT Client Support Engineer serves as a frontline resource for end users at the Santa Monica ... every user they assist. Key Responsibilities * Provide Tier 1/2 technical support for hardware ...

Megger Service Excellence

IT Support Analyst

Dallas, TX · On-site

... user issues while providing a professional and responsive support experience. The ideal candidate ... Provide Tier 1 and Tier 2 technical support for users across multiple locations throughout the ...

Walbridge

IT Technician

New Carlisle, IN · On-site

Windows 11 Support - Provide Tier 1/2 technical support for Windows 11 systems, including ... Onboarding & Workstation Setup - Prepare and provision user workstations for new hires, including ...

RL Recruiting

Tech Support Engineer III (473)

Boston, MA · Remote

$35 - $45/hr

In this dual-focus role, you will provide top-tier end-user support while handling foundational ... Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of ...

Avathon

IT Support Specialist

Pleasanton, CA

$70K - $110K/yr

Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding ... IT Support or Help Desk role * Experience installing and supporting PCs & Macs, software, and ...

Keylent Inc

IT Support Technician

Seattle, WA · On-site

$24.50 - $33.50/hr

... Tier 1 & 2 support to corporate and vessel users. • Image and deploy corporate desktops and ... Required : • Service desktop technician with full life cycle experience meaning from user ...

Weee! Inc

IT Specialist

Milpitas, CA · On-site

Provide daily Tier 1 IT support for warehouse operations, including network, laptop/desktop ... Write SOPs and user manuals and provide IT training to end users. * Participate in the local ...

BayNova

User Support Specialist

Alexandria, VA · On-site

This position is responsible for maintaining IT systems and end user support needs, including user ... Required : • Ability to obtain a Public Trust Clearance • 1 year of technical experience with ...

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Tier 1 It User Support information

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$47K

$74.8K

$110K

How much do tier 1 it user support jobs pay per year?

As of Sep 15, 2026, the average yearly pay for tier 1 it user support in the United States is $74,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Tier 1 It User Support jobs?

For Tier 1 It User Support jobs, the most frequently searched job titles are:

IT Support Specialist

Chantilly, VA • On-site

Virginia Paving Company
Construction • 201 - 500 employees
Learn more about Virginia Paving Companyexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Position Type: Full Time (40+)
Pay Type: Salary
Seasonal Work: No
Virginia Paving Benefits:
  • Company Paid Basic Life Insurance
  • Company Paid Long Term Disability Policy
  • Company Paid Vacation & Holiday Pay
  • Company Paid Parental Leave
  • Company Paid Maternity Leave
  • Company Paid Employee/Family Assistance Program (EAP)
  • Voluntary Medical & Vision Insurance
  • Voluntary Dental Insurance
  • Voluntary Short Term Disability
  • Voluntary Supplemental Term Life
  • Voluntary Accident, Legal, Hospital, Critical Illness Policies
  • 401(k) Plan w/Employer Match
  • Annual Company Stock Purchase Opportunities
  • Discount Partnerships: Verizon, Ford, Perkspot
  • Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

General Description
Vinci Construction USA is seeking an IT Support Specialist to work as part of the Technology team in our Chantilly, VA locations. In this role, you will act as the primary point of contact for locations assigned to you as well as work across the organization as part of a team. The IT Support Specialist works with internal and external resources to ensure that the systems are operating correctly, staff has the required access, service requests are processed efficiently and that operations have continuous use of the solution. Specifically, you will be responsible for Tier 1-2 support for desktops with Windows operating systems, triage software applications, assist users in the efficient use of applications, and provide clear, concise technical communications to escalate issues to senior leadership or vendors. A thorough knowledge of Windows software, a variety of hardware knowledge, good communications and people skills are necessary.
Key Duties
  • Create, review and triage support Tier (1-2) tickets on a timely basis
  • Provide end-user desktop support via remote support tools or in person visits
  • Install and configure new Windows 10 computers, monitors, and printers.
  • Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
  • Knowledge or ability to learn about Cisco switches, internet connectivity and Cisco IP phones
  • Create clear, concise process and system diagrams and other supporting documentation
  • Assist with other projects and tasks as required
  • Strong communication skills are required with the ability to prioritize multiple tasks
  • Track and generate reports monthly for outstanding issues
  • Coordinate with vendors to execute software and firmware upgrades
  • Communicate with users, vendors, and IT in a professional manner
  • Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies

Qualification Requirements
General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A good driving record is required to be hired.
Education and Experience
  • Minimum 3 years of technical experience working with hardware/software
  • Experience working in windows and virtualized environments
  • Ability to utilize an ITSM system for change and incident management
  • Must have experience providing end user support with Windows 10, printers, and monitors.
  • Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
  • Microsoft training and related certifications are a plus
  • Ability to assess customer needs to craft and deliver solutions
  • Strong interpersonal, organizational and customer service skills
  • Ability to manage multiple projects and own tasks concurrently
  • Ability to work flexible/extended hours when requested and participate in an on-call schedule
  • Willingness to share knowledge and help cross-train peers
  • Able to work both independently and effectively with remote team members as necessary

Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job:
  • Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties.
  • Lifting and transporting of moderately heavy objects (40 lbs).
  • Travel to locations to assist users or deploy systems as needed

Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job.
  • Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities may be required.
  • Noise level in the office work environment is normal.

Demonstrates Safety 1st
It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.
  • Assess work environment for possible hazards and makes sure training is adequate to the task.
  • Has proper personal protective equipment and tools, uses them appropriately for the given task.
  • Speaks up if seeing an unsafe act
  • Identifies and turns in near miss reports
  • Asks for help, when needed, to perform tasks safely.
  • Considers if there is a safer way to perform work and communicates.

Virginia Paving Company is a leading asphalt pavement producer and paving contractor for the state of Virginia. We are proud to have worked on many of the projects that have helped shape the footprint of Northern Virginia, the Stafford County/Fredericksburg area, and Hampton Roads, Virginia. Our teams successfully complete hundreds of paving contracts every year for projects ranging from public roadways and interstates, to commercial parking areas, to government and military facilities. In every case, we do so safely and efficiently, using quality material produced in-house at one of our seven state-of-the-art facilities.
We support a Drug-Free Workplace.
EOE AA M/F/Vet/Disability are encouraged to apply.
Blythe Construction, Inc. - Hubbard Construction Company - Northeast Paving - Sunmount Paving - Virginia Paving Company, are hereby referred to as Vinci Construction USAAccessibility: If you need an accommodation as part of the employment process please contact Human Resources atBlythe Construction, Inc.: Phone: 704-375-8474Hubbard Construction Company: Phone: 407-645-5500Eurovia Atlantic Coast, LLC:Phone: 704-375-8474
Vinci Construction USA is an Equal Opportunity Employer.Vinci Construction USA is committed to providing a fair and equal employment opportunity workplace. All hiring and promotional decisions are made without regard to race, color, religion, sex (including pregnancy), genetic information, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status that is protected by federal, state, or local law.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English - Spanish - Arabic - Chinese
English - Spanish - Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English

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