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Tier 1 Helpdesk Jobs in Reston, VA (NOW HIRING)

Strativia

Helpdesk Specialist- Tier 3

Washington, DC · On-site

Provide advanced technical support for incidents escalated beyond Tier 1 and Tier 2. * Validate ... plans to help ensure that our employees are happy and motivated. If you are interested in the ...

Magna5

Tier 1 Engineer

Northern Virginia, VA · On-site

$60K - $80K/yr

Tier 1 Engineer, End User Support (On-Site Northern VA Area) Northern VA Area Northern VA Area, VA ... When not deployed in the field, you will contribute to our help desk team by handling inbound ...

Chenega MIOS

Help Desk Specialist I Tier 1

Ashburn, VA · On-site

Req ID: 41798 Summary Help Desk Specialist I Tier 1 Ashburn, VA (Remote) Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a ...

CGI Inc.

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

The Functional Lead serves as the primary escalation point for the client's Tier 1 help desk, ensures consistent troubleshooting and ticket quality, and partners with technical teams and stakeholders ...

CGI

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

The Functional Lead serves as the primary escalation point for the client's Tier 1 help desk, ensures consistent troubleshooting and ticket quality, and partners with technical teams and stakeholders ...

Addison Group

Desktop Engineer - Tier 1

Washington, DC · On-site

$30/hr

Position Title: Desktop Engineer - Tier 1 Location: Washington, DC Assignment Type: 3 months ... You'll join a team of eight help desk technicians and serve as a key escalation point for more ...

Leidos

Enterprise Help Desk (EHD) Agent, Tier 1

Lorton, VA · On-site

$17.25 - $22/hr

The Mission Enablement Center (MDEC) is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent to join our team on a high-impact government contract for the US Department of the Airforce (DAF)

kgs

NOC Technician Tier 1

Washington, DC · On-site

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... High school diploma or GED equivalent * 1-2 years of experience in IT support, help desk, NOC, or ...

kgs

NOC Technician Tier 1

Washington, DC · On-site

The NOC Tier 1 Technician will serve as the first line of defense in monitoring and maintaining ... High school diploma or GED equivalent * 1-2 years of experience in IT support, help desk, NOC, or ...

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All JobsTier 1 Helpdesk JobsTier 1 Helpdesk Jobs in Reston, VA

Tier 1 Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do tier 1 helpdesk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for tier 1 helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the typical daily responsibilities of a Tier 1 Helpdesk?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.

What are the key skills and qualifications needed to thrive in a Tier 1 Helpdesk role?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What job categories do people searching Tier 1 Helpdesk jobs in Reston, VA look for?

The top searched job categories for Tier 1 Helpdesk jobs in Reston, VA are:

What cities near Reston, VA are hiring for Tier 1 Helpdesk jobs?

Cities near Reston, VA with the most Tier 1 Helpdesk job openings:

Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, 1% Temporary, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Helpdesk Specialist- Tier 3

Strativia

Washington, DC • On-site

Other

Posted 6 days ago

Job description

Purpose:
The Tier 3 Support Specialist provides advanced technical support and root-cause analysis for escalated enterprise IT incidents and application issues. This position evaluates complex technical problems, determines whether incidents are isolated or enterprise-wide, and works with technical teams to resolve issues that cannot be addressed at Tier 1 or Tier 2.
Responsibilities:
  • Provide advanced technical support for incidents escalated beyond Tier 1 and Tier 2.
  • Validate escalations and initiate advanced troubleshooting.
  • Perform root-cause analysis.
  • Determine whether technical issues are isolated or system-wide.
  • Classify incidents and document technical findings.
  • Support enterprise applications and related technical systems.
  • Obtain required approvals and coordinate resolution activities.
  • Document troubleshooting, findings, and resolutions in the service ticketing system.
  • Analyze recurring incidents and technical trends.
  • Coordinate with system administrators, engineers, application teams, and other technical resources.
  • Support service restoration and incident closure in accordance with established procedures.

Qualifications:
  • Advanced experience with enterprise application support, troubleshooting, and root-cause analysis required.
  • Experience with incident classification, technical escalation, and service-ticket documentation.
  • Experience working in enterprise IT-support environments.
  • Strong analytical and problem-solving skills.
  • Experience identifying trends and determining whether incidents indicate broader system issues.
  • Relevant Microsoft and/or security certifications preferred.
  • Ability to successfully complete and maintain a Public Trust background investigation.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets

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