ZipRecruiter

Log In

1

Tier 1 Associate Jobs in Wayne, NJ (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves ... Associate's or Bachelor's degree from an accredited college or university * A minimum of one year ...

CloudIT LLC

System Administrator

Totowa, NJ · On-site

This role mentors Tier 1 Service Specialists, handles escalated incidents, and engineers solutions ... Microsoft Associate (e.g., AZ-801, AZ-104) * CompTIA Network+ * IT Glue Certified Professional ...

cloudIT

System Administrator

Totowa, NJ · On-site

This role mentors Tier 1 Service Specialists, handles escalated incidents, and engineers solutions ... Microsoft Associate (e.g., AZ-801, AZ-104) * CompTIA Network+ * IT Glue Certified Professional ...

next page

Showing results 1-20

All JobsTier 1 Associate JobsTier 1 Associate Jobs in Wayne, NJ

Tier 1 Associate information

See Wayne, NJ salary details

$26.8K

$140K

$307.9K

How much do tier 1 associate jobs pay per year?

As of Aug 31, 2026, the average yearly pay for tier 1 associate in Wayne, NJ is $140,047.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $210,800.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are popular job titles related to Tier 1 Associate jobs in Wayne, NJ?

For Tier 1 Associate jobs in Wayne, NJ, the most frequently searched job titles are:

What job categories do people searching Tier 1 Associate jobs in Wayne, NJ look for?

The top searched job categories for Tier 1 Associate jobs in Wayne, NJ are:

What cities near Wayne, NJ are hiring for Tier 1 Associate jobs?

Cities near Wayne, NJ with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Wayne, NJ as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $140,047 per year, or $67.3 per hour.

Housing Specialist - Tier 1

Neighborhood Association for Inter-Cultural Affairs

New York, NY • On-site

$33.51/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.
At NAICA, we're committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people's lives.
Title: Housing Specialist - Tier I (HPLP)
Location: New York Metropolitan Area
Reports to: Housing Specialist Supervisor
Pay Range: $33.51- $33.51 per hour (effectively $61,000 - $61,000 per year)
Classification: Non-exempt
Employment Type: Full-time (35 hours per week)
Role Summary: The Housing Specialist - Tier I will deliver housing services to assist clients in understanding and addressing personal or social challenges impacting their housing stability. This role involves collaborating with legal staff to create tailored service plans that promote secure housing and access to community resources. The specialist is encouraged to undergo cross-training and gain a comprehensive understanding of the Housing Services Department's functions.
Primary Job Responsibilities/Duties:
The Housing Specialist - Tier I is responsible for, but not limited to:
  • Collaborate with program participants to develop service plans aligned with resolving issues and obstacles to maintaining housing stability.
  • Provide client intake, service planning, advocacy, and referral services in the absence of a case manager.
  • Maintain weekly or bi-weekly contact with clients to monitor and follow up on service plan progress.
  • Maintain accurate records, track case progress, and input case-related information into the Legal Server Database.
  • Conduct and/or participate in housing-related activities and workshops.
  • Assist participants in obtaining and reinstating benefits.
  • Help participants identify available financial resources.
  • Advocate for and submit applications for rental assistance grants through charitable organizations.
  • Compile and submit packages to HRA for Rental Assistance Grants (Exceptions to Policy) and One Shot Deals.
  • Work collaboratively with legal services staff to assess client readiness for legal proceedings.
  • Treat all clients, visitors, and employees with kindness, respect, and dignity.
  • Enforce facility rules and regulations to ensure compliance.
  • Attend staff meetings and serve on committees as required.
  • Uphold confidentiality and professionalism at all times.
  • Demonstrate effective time management and prioritization skills.
  • Stay informed of new trends and developments in social services and related fields.
  • Perform general clerical duties as needed.

Physical Requirements:
  • Ability to walk, stand, kneel, crouch, and bend over.
  • Ability to lift, reach, and handle objects weighing up to 25 pounds.
  • Ability to sit at a desk and work on a computer for prolonged periods.
  • Ability to travel to different locations within New York City, as needed

Work Environment / Schedule Requirements:
  • While standard business hours are Monday through Friday, 9:00 AM to 5:00 PM, employees may be required to work on or during evenings, weekends, and holidays.

Qualifications:
  • Baccalaureate degree in Human Services, Social Work, Psychology, Sociology, or related field; OR,
  • Associate degree in Human Service, or related field with one (1) or more years of direct social service experience; OR,
  • High School Diploma/General Equivalent Diploma with three (3) or more years of direct social service experience.
  • Knowledge of casework and case management methodologies.
  • Commitment to the mission of NAICA, Inc.
  • Proven ability to work collaboratively with diverse groups.
  • Proven ability to manage multiple tasks effectively under pressure.
  • Strong organizational skills, with a detail-oriented and efficient approach.
  • Demonstrated maturity, integrity, and sound judgment.
  • Must be able to read, speak, write, and understand English for administrative purposes.
  • Must pass drug screening to be appointed.
  • This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity
NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject "Reasonable Accommodation Request."
Competitive Benefits Package
  • Comprehensive Health, Dental and Vision Benefits for full-time employees
  • 403(b) Retirement Savings Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation
  • Paid Time-off
  • Vol Life Insurance and AD&D
  • Term Life and AD&D insurance
  • Long Term Disability
  • Employee Assistance Program support (EAP)
  • Commuter Benefits Program
  • Aflac: Short-Term Disability, CA, Accident and Hospital
  • Employee Discount Program

False Statements
Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.
At-Will Employment Disclaimer
While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.

Apply