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Tier 1 Associate Jobs in Colonia, NJ (NOW HIRING)

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves ... Associate's or Bachelor's degree from an accredited college or university * A minimum of one year ...

Percy Towers

Commercial Litigation Associate

New York, NY · On-site

$250K - $280K/yr

The firm consistently earns Tier 1 and Tier 2 rankings from Chambers USA and The Legal 500 ... The incoming Senior Associate will serve as a primary advocate in a variety of complex commercial ...

CloudIT LLC

System Administrator

Totowa, NJ · On-site

This role mentors Tier 1 Service Specialists, handles escalated incidents, and engineers solutions ... Microsoft Associate (e.g., AZ-801, AZ-104) * CompTIA Network+ * IT Glue Certified Professional ...

cloudIT

System Administrator

Totowa, NJ · On-site

This role mentors Tier 1 Service Specialists, handles escalated incidents, and engineers solutions ... Microsoft Associate (e.g., AZ-801, AZ-104) * CompTIA Network+ * IT Glue Certified Professional ...

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Showing results 1-20

All JobsTier 1 Associate JobsTier 1 Associate Jobs in Colonia, NJ

Tier 1 Associate information

See Colonia, NJ salary details

$27.5K

$143.6K

$315.8K

How much do tier 1 associate jobs pay per year?

As of Aug 31, 2026, the average yearly pay for tier 1 associate in Colonia, NJ is $143,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $216,100.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What cities near Colonia, NJ are hiring for Tier 1 Associate jobs?

Cities near Colonia, NJ with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Colonia, NJ as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $143,617 per year, or $69 per hour.

Security Analyst Tier 1 SOC

TGI MAIN COMPANY

Brooklyn, NY

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Security Analyst (Tier 1 SOC)

Department: Technical Operations / SOC

Reports to: Director of Technical Operations

Position Summary:

The Security Analyst supports the Security Operations Center by monitoring security alerts, triaging incidents, and escalating issues for further investigation. This role is ideal for candidates beginning their cybersecurity careers and looking to build foundational knowledge in threat detection, endpoint security, and compliance.

Roles and Responsibilities Monitoring & Alert Triage

  • Monitor and analyze security events using SentinelOne and other XDR platforms.
  • Identify false positives, classify alerts, and escalate real threats to Tier 2 SOC Analysts.
  • Track alert resolution and document investigative steps within the ticketing system.

Incident Documentation

  • Maintain thorough and accurate records of all events, alerts, and escalations.
  • Follow playbooks and incident response procedures.
  • Assist in building alert runbooks and SOPs for recurring scenarios.

Tool Use & Support

  • Gain familiarity with SIEM, XDR, and endpoint protection platforms.
  • Assist in managing alerts related to phishing, malware, and account misuse.
  • Utilize ConnectWise Manage for ticket handling and communication.

Collaboration & Growth

  • Work with Tier 2 analysts to expand knowledge of cyber threats and response techniques.
  • Participate in regular SOC training sessions and simulated incident exercises.
  • Provide input on tool effectiveness and alert tuning opportunities.

Qualifications & Skills

Required Skills & Experience:

  • Associate’s or bachelor’s degree in Cybersecurity, Information Systems, or related field (or equivalent work experience).
  • Strong interest in IT security, compliance, or incident response.
  • Basic understanding of security concepts (malware, phishing, access controls, etc.).
  • Excellent attention to detail, documentation, and critical thinking.

Preferred Experience / Certifications:

  • 0–1 years of experience in a security, NOC, or help desk support role.
  • CompTIA Security+ (required or in progress).
  • Familiarity with Microsoft 365 security controls or XDR tools is a plus.

Soft Skills:

  • Strong written and verbal communication.
  • Willingness to learn and take direction.
  • Ability to work independently and within a team.

Job Type: Full-time (40 hours per week), Monday to Friday with participation in on-call rotation or extended shift coverage as needed.

Salary: $50,000 - $60,000 (based on experience)

Benefits: Dental insurance, Health insurance, Vision insurance, Life Insurance, PTO, and 401(k)

Work Location: In-person (Cherry Hill, NJ, OR Melville, NY, OR, Brooklyn, NY, OR Boca Raton, FL

Disclaimer: This document outlines the key responsibilities and expectations for the Entry-Level Security Analyst (Tier 1 SOC) role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.

EEO Statement: We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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