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Tier 1 Associate Jobs in Carson, CA (NOW HIRING)

NewGen

Tier II Network Technician

El Segundo, CA · On-site

$25 - $32.25/hr

This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates ... Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP) * Layer 2 network experience ...

NewGen Technologies

Tier II Network Technician

El Segundo, CA · On-site

$25 - $32.25/hr

This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates ... Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP) * Layer 2 network experience ...

Leidos

Tier II Network Technician

El Segundo, CA · On-site

$73K - $132K/yr

Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP). * Layer 2 network experience ... This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates ...

Leidos

Tier II Network Technician

El Segundo, CA

$73K - $132K/yr

Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP). * Layer 2 network experience ... This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates ...

NewGen

Tier II Network Engineer (CA)

El Segundo, CA · On-site

Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP) * Layer 2 network experience ... This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates ...

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Showing results 21-40

All JobsTier 1 Associate JobsTier 1 Associate Jobs in Carson, CA

Tier 1 Associate information

See Carson, CA salary details

$28.2K

$147.7K

$324.7K

How much do tier 1 associate jobs pay per year?

As of Sep 5, 2026, the average yearly pay for tier 1 associate in Carson, CA is $147,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $222,200.00 per year, depending on experience, location, and employer.

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What job categories do people searching Tier 1 Associate jobs in Carson, CA look for?

The top searched job categories for Tier 1 Associate jobs in Carson, CA are:

What cities near Carson, CA are hiring for Tier 1 Associate jobs?

Cities near Carson, CA with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Carson, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $147,680 per year, or $71 per hour.

Tier II Network Technician

NewGen

El Segundo, CA • On-site

$25 - $32.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Support the installation, maintenance, and troubleshooting of client LAN/WAN devices.

  • Respond to incidents, perform troubleshooting, and complete tasks within Service Level Objectives/Agreements.

  • Coordinate network operations, maintenance, repairs, or upgrades, including configuration management and hardware/software organization.

Job description

Our Partner has an opening for a Tier II Network Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. The Tier II Network Field Technician will support the installation and maintenance of the client LAN/WAN devices.
Responsibilities
  • Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team
  • Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs)
  • Draft and implement standard network change requests
  • Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment)
  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory
  • Coordinate network operations, maintenance, repairs, or upgrades (Knowledge of CISCO/Juniper RMA process)
  • Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs)
  • Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS
  • May have up to 10% COMSEC responsibilities based on site and team needs
Requirements
  • TS/SCI CI Poly Clearance
  • 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years.
  • Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
  • Available to travel up to 20% of the time.
  • Available to work flexible hours, to include weekend support
  • Ability to work independently and in a collaborative environment
  • Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)
  • Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs
  • Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
  • Experience with Visio
  • Familiar with ServiceNow and Confluence

About Us
For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Beth Morris
NewGen Technologies
Lead Senior Recruiter
bmorris@newgentechnologies.com
www.newgentechnologies.com

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