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Tier 1 Associate Jobs in Delaware (NOW HIRING)

Lowe's

Retail Sales - Part Time

New Castle, DE · On-site

$14.50 - $16.75/hr

Make your well-being a priority with multiple top-tier health insurance options. Explore ... Customer Service Associates work in one of the following departments, based on hiring needs and ...

Lowe's

Warehouse Part Time Overnight

Millsboro, DE · On-site

$14 - $16.75/hr

Make your well-being a priority with multiple top-tier health insurance options. * Explore ... Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores ...

Nemours Children's Health

Pediatric Hospitalist

Seaford, DE · On-site

$178K - $227K/yr

Tuition reimbursement & tuition discount programs with various Universities for Associates and ... Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is ...

Nemours Children's Health

Pediatric Hospitalist

Seaford, DE · On-site

$178K - $227K/yr

Tuition reimbursement & tuition discount programs with various Universities for Associates and ... Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is ...

Lowe's

Cashier Part Time

Newark, DE

$11.50 - $15.75/hr

Make your well-being a priority with multiple top-tier health insurance options. Explore ... Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores ...

Nemours Children's Health

Constable II

Wilmington, DE · On-site

The Constable II provides protection for staff, patients, visitors and associates by maintaining ... Provide one on one patient monitoring for inpatient units; patients assist for aggressive or ...

Nemours Children's Health

Constable II

Wilmington, DE · On-site

The Constable II provides protection for staff, patients, visitors and associates by maintaining ... Provide one on one patient monitoring for inpatient units; patients assist for aggressive or ...

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are popular job titles related to Tier 1 Associate jobs in Delaware?

For Tier 1 Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Tier 1 Associate jobs in Delaware look for?

The top searched job categories for Tier 1 Associate jobs in Delaware are:

What cities in Delaware are hiring for Tier 1 Associate jobs?

Cities in Delaware with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

IT Dept - Service Support Specialist I

pcaltd

Wilmington, DE

Full-time

Re-posted 20 days ago

Job description

Role Summary

The Service Support Specialist I is responsible for providing functional Tier 2 support, managing the lifecycle of incidents and service requests, and performing effective hardware and software troubleshooting.

Key Responsibilities
  • Service Desk: Manage the incident and service request queues, ensuring adherence to Service Level Agreements (SLAs). Handle complex service requests, including advanced user provisioning and resource access modifications.
  • Incident Resolution: Resolve Tier 2 incidents involving network access (VPN/Wi-Fi), complex software installations/troubleshooting, and access to key enterprise applications.
  • Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive diagnostics, operating system re-imaging).
  • Monitoring & First Line of Support: Proactively monitor critical application logs and system performance metrics. Act as the initial point of contact for service alerts across networking, server, and platform teams, providing accurate triage before escalation.
  • Continuous Improvement: Identify patterns in recurring incidents and actively contribute to the Problem Management process by documenting trends for analysis.
Knowledge, Skills, and Abilities (KSAs)
  • Knowledge: Solid understanding of Active Directory/Entra ID, TCP/IP fundamentals, and troubleshooting corporate applications (e.g., ERP, CRM).
  • Skills: Proficient in using ITSM tools and remote diagnostic utilities. Strong ability to prioritize conflicting demands and manage ticket workflow effectively.
  • Training/Certifications: CompTIA A+ hardware or software, or ITIL Foundation training or certification, or
    •  Microsoft Certified: Modern Desktop Administrator Associate or equivalent is highly desired.

Work Schedule & Location

  • Schedule: Monday through Thursday, 12:00 PM – 9:00 PM; Friday, 9:00 AM – 6:00 PM.
  • Work Location: This is a 100% in-office position. Employees are expected to work on-site five days per week.

Experience

  • 1-2 year of IT Service Desk and/or IT support experience in a corporate or enterprise environment preferred.
  • Experience supporting Windows desktops, enterprise, applications, and ITSM ticketing systems is preferred.

Education:

  • High School Diploma or GED required.
  • Associate’s degree in information technology or a related field preferred.

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