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Ticketmaster Customer Service Jobs in Georgia (NOW HIRING)

AMB Sports + Entertainment

Ticket Attendant

Atlanta, GA · On-site

$14.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

AMB Sports & Entertainment, LLC

Ticket Attendant

Atlanta, GA · On-site

$13.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

AMB Sports & Entertainment

Ticket Attendant

Atlanta, GA · On-site

$13.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

AEG

Mobile Support Box Office Specialist

Atlanta, GA · On-site

$17.25 - $22.75/hr

The Mobile Support Specialist is the first point of contact for in-person customer service and ... Utilize Ticketmaster software to troubleshoot all ticket issues, i.e., Re-printing tickets ...

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Ticketmaster Customer Service information

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What job categories do people searching Ticketmaster Customer Service jobs in Georgia look for?

The top searched job categories for Ticketmaster Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Ticketmaster Customer Service jobs?

Cities in Georgia with the most Ticketmaster Customer Service job openings:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Ticketing Associate | Part-Time | Macon Centreplex

AEG

Macon, GA • On-site

$10 - $11/hr

Part-time

Retirement

Posted 5 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Ticketing Associate handles cash and digital transactions for complex event entry and vehicle parking. Following Oak View Group service standards, they ensure accurate payment processing, verify booking credentials using Ticketmaster software, and provide immediate directional assistance across our expansive entertainment complex property. This role relies on event-driven scheduling, primarily occurring during evenings and weekends.
This role pays an hourly rate of $10.00 - $11.00.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until December 4, 2026.
Responsibilities
  • Process walk-up ticket purchases, multi-attraction passes, and VIP upgrades utilizing the Ticketmaster system.
  • Operate parking booth registers to sell general, valet, preferred, and oversized vehicle parking passes.
  • Handle cash, credit cards, and contactless mobile payments accurately while maintaining a balanced drawer according to OVG financial compliance guidelines.
  • Scan Ticketmaster digital barcodes, print physical credentials, and resolve delivery issues for pre-paid tickets or online parking reservations.
  • Provide detailed information on complex layouts, seating charts, event schedules, food and beverage locations, and venue safety policies.
  • Give rapid directional instructions to drivers entering the property to minimize traffic congestion and optimize lot usage.
  • Perform opening and closing count procedures for both box office registers and mobile parking point-of-sale (POS) units.
  • Other duties as assigned.

Qualifications
  • Proven experience in retail sales, cash handling, hospitality, or customer service environments.
  • High school diploma or equivalent.
  • Experience or ability to quickly learn Ticketmaster platform software (such as TM1, Host, or Archtics) and standard POS hardware.
  • Ability to communicate clearly, professionally, and warmly under fast-paced, high-pressure event conditions.
  • Ability to work inside a confined parking booth, stand for extended periods, and be comfortable with outdoor weather elements.
  • Must be available to work nights, weekends, and select holidays based on the complex's peak event calendar.
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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