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Ticketing Operations Specialist Jobs (NOW HIRING)

Unit

Support Operations Specialist

New York, NY · On-site

$60K - $80K/yr

The Support Operations Specialist brings an operator's mindset and a builder's instincts to this ... Own the support tech stack (ticketing, knowledge base, integrations) and identify opportunities to ...

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

$60 - $80/hr

Customer Operations Specialist Employee - Full-Time Sterling, VA, US 3 days ago Requisition ID ... Respond to customer inquiries received through email, phone, or ticketing systems. * Manage ...

Future Ventures

WI · On-site

$80 - $100/hr

SPACEPORT OPERATIONS SPECIALIST The role of a Spaceport Operations Specialist is to provide ... Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested

SpaceX

Spaceport Operations Specialist

Anderson, TX · On-site

SPACEPORT OPERATIONS SPECIALIST The role of a Spaceport Operations Specialist is to provide ... Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested

ORBCOMM

Customer Operations Specialist

Sterling, VA · On-site

$60K - $80K/yr

Join Us as a Customer Operations Specialist! Are you passionate about creating seamless customer ... Respond to customer inquiries received through email, phone, or ticketing systems. * Manage ...

Jobless

$60 - $80/hr

The Marketing Operations Specialist is responsible for the execution, deployment, automation, and ... Working within a structured ticketing and workflow environment, this role builds and deploys email ...

HIAS Inc.

People Operations Specialist

Silver Spring, MD · On-site

$75K - $90K/yr

The People Operations Specialist is responsible for providing hands-on support to the management of ... Responsible for the People operations ticketing system and accurately directing inquiries.

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Ticketing Operations Specialist information

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How much do ticketing operations specialist jobs pay per year?

As of Sep 8, 2026, the average yearly pay for ticketing operations specialist in the United States is $62,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $69,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Ticketing Operations Specialist job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,966 per year, or $30.3 per hour.

Support Operations Specialist

New York, NY • On-site

Unit
See more jobs at Unitexternal

$60K - $80K/yr

Full-time

Re-posted 6 days ago

Job description

ABOUT UNIT
Unit is a market leader in embedded finance. We offer ready-to-launch financial services - like banking and capital - and serve millions of end-users across ~100 customers, including Wix, Honeybook, Relay, and more.
We're repeat founders with technical backgrounds, working hard to build a successful company that we're proud to work at. Our product moves $40b+ annually and processes 12m+ API calls daily. We've raised $160m+ from top investors including Insight, Accel, and 60+ angels. We are proud to be recognized on CNBC World's Top Fintech Companies.
The Role
We're hiring a Support Operations Specialist to join our growing team and own a wide range of client-facing responsibilities. The role is based in New York City.
The Support Operations Specialist brings an operator's mindset and a builder's instincts to this mission. You will own the tools, workflows, and processes that power our support function - designing automations, leveraging AI to handle repetitive work at scale, and ensuring our customers get fast, accurate, high-quality resolutions.
Responsibilities
  • Design, build, and continuously improve automated workflows that reduce manual effort across the support function
  • Deploy and manage AI-powered tools to increase support capacity and quality
  • Own the support tech stack (ticketing, knowledge base, integrations) and identify opportunities to make it smarter and faster
  • Analyze support data to surface trends, diagnose root causes, and translate findings into actionable product and process improvements
  • Partner with Engineering and Product to escalate systemic issues and track fixes through to completion
  • Triage and respond to complex customer inquiries, coordinating across teams to reach resolution quickly
  • Own the feedback loop between customers and Product making sure the voice of the customer drives our roadmap
Requirements
  • 1-2 years of experience in support operations or building AI and automated workflows
  • Hands-on experience building automations using tools like Zapier or custom scripts, you know how to connect systems, or have experience building with AI
  • You're a quick learner and comfortable in fast-moving environments
  • A process-improvement orientation: you instinctively ask "why does this exist?" and "how could this be automated?"
  • You are enthusiastic about fintech and creating the future of financial infrastructure
LIFE AT UNIT
Working at Unit means joining a global team on a mission to create a more equitable financial ecosystem. We're a fast-growing team of individuals who are passionate about their work, see the big picture and always seek to empower our clients and their end-customers.

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