About the Role We are seeking a versatile and highly analytical Associate Director, Commerce ... the Amazon ticketing ecosystem. * Advanced Excel Skills : you must be highly proficient in ...
About the Role We are seeking a versatile and highly analytical Associate Director, Commerce ... the Amazon ticketing ecosystem. * Advanced Excel Skills : you must be highly proficient in ...
Administrative Assistant
$20.50 - $27.50/hr
... our ticketing systems and other projects as assigned. Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble ...
Administrative Assistant
$20.50 - $27.50/hr
... our ticketing systems and other projects as assigned. Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble ...
... well as the re ticketing and re packaging execution. \t * Stockroom & General Operations ... Team Development - Plays an active role in the training and development of associates; coaches in ...
... well as the re ticketing and re packaging execution. \t * Stockroom & General Operations ... Team Development - Plays an active role in the training and development of associates; coaches in ...
Cashier - Kitsap Mall
Silverdale, WA · On-site
$12.50 - $17/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Cashier - Kitsap Mall
Silverdale, WA · On-site
$12.50 - $17/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Cashier - South Hill Mall
Puyallup, WA · On-site
$12.50 - $17.25/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Cashier - South Hill Mall
Puyallup, WA · On-site
$12.50 - $17.25/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Cashier - Tacoma Mall
Tacoma, WA · On-site
$12.50 - $17.25/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Cashier - Tacoma Mall
Tacoma, WA · On-site
$12.50 - $17.25/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Cashier - Southcenter Mall
Tukwila, WA · On-site
$13.25 - $18/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Cashier - Southcenter Mall
Tukwila, WA · On-site
$13.25 - $18/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Cashier - Alderwood Mall
Lynnwood, WA · On-site
$13 - $17.75/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Cashier - Alderwood Mall
Lynnwood, WA · On-site
$13 - $17.75/hr
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...
Store Manager
Lynnwood, WA · On-site
... changes and ticketing procedures * Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and ...
Store Manager
Lynnwood, WA · On-site
... changes and ticketing procedures * Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and ...
IT Help Desk Support - Level III - MSP
Bellevue, WA · On-site
$75K - $90K/yr
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to ... MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified ...
Quick apply
IT Help Desk Support - Level III - MSP
Bellevue, WA · On-site
$75K - $90K/yr
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to ... MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified ...
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to ... MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified ...
Quick apply
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to ... MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified ...
IT Services Technician (Bellevue)
Seattle, WA · On-site
$68K - $102K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ... Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
IT Services Technician (Bellevue)
Seattle, WA · On-site
$68K - $102K/yr
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ... Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
Customer Support Representative (Remote)
Seattle, WA · Remote
$19.25 - $24.75/hr
Serve as the primary contact for customer inquiries via phone, email, and the ticketing system ... Bachelor or Associate's degree preferred * A remote work environment that is compliant with ...
Customer Support Representative (Remote)
Seattle, WA · Remote
$19.25 - $24.75/hr
Serve as the primary contact for customer inquiries via phone, email, and the ticketing system ... Bachelor or Associate's degree preferred * A remote work environment that is compliant with ...
Ensure accurate pricing, tagging, and ticketing of merchandise. * Monitor and replenish floor stock ... Prior Sales, After Sales and Stock Associate experience in luxury retail. * Strong customer service ...
Ensure accurate pricing, tagging, and ticketing of merchandise. * Monitor and replenish floor stock ... Prior Sales, After Sales and Stock Associate experience in luxury retail. * Strong customer service ...
Client & Operations Advisor- Nordstrom Seattle
Seattle, WA · On-site
$20 - $25/hr
Ensure accurate pricing, tagging, and ticketing of merchandise. * Monitor and replenish floor stock ... Prior Sales, After Sales and Stock Associate experience in luxury retail. * Strong customer service ...
Client & Operations Advisor- Nordstrom Seattle
Seattle, WA · On-site
$20 - $25/hr
Ensure accurate pricing, tagging, and ticketing of merchandise. * Monitor and replenish floor stock ... Prior Sales, After Sales and Stock Associate experience in luxury retail. * Strong customer service ...
Cloud Support Engineer
Seattle, WA · On-site
$63.50 - $84.75/hr
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...
Quick apply
Cloud Support Engineer
Seattle, WA · On-site
$63.50 - $84.75/hr
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...
Cloud Support Engineer
Bellevue, WA · On-site
$63 - $84/hr
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...
Cloud Support Engineer
Bellevue, WA · On-site
$63 - $84/hr
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...
Sr. Cloud Support Engineer - Weekend Shift
Bellevue, WA · On-site
$63 - $84/hr
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...
Sr. Cloud Support Engineer - Weekend Shift
Bellevue, WA · On-site
$63 - $84/hr
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...
Sr. Cloud Support Engineer - Weekend Shift
Seattle, WA · On-site
$63.50 - $84.75/hr
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...
Quick apply
Sr. Cloud Support Engineer - Weekend Shift
Seattle, WA · On-site
$63.50 - $84.75/hr
Adhere to global team collaboration and handoff processes for ticketing and on-call procedures ... Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi ...
Experience with marketing project management and ticketing tools such as Wrike or Opal a plus * Undergraduate degree in a related field, or equivalent experience. This position is hybrid in Redmond ...
Experience with marketing project management and ticketing tools such as Wrike or Opal a plus * Undergraduate degree in a related field, or equivalent experience. This position is hybrid in Redmond ...
Ticketing Associate information
See Seattle, WA salary details
$18.01 is the 25th percentile. Wages below this are outliers.
$14.77 - $23.30
66% of jobs
$23.30 - $31.83
6% of jobs
$35.39 is the 75th percentile. Wages above this are outliers.
$31.83 - $40.36
6% of jobs
$40.36 - $48.89
7% of jobs
$48.89 - $57.42
5% of jobs
$57.42 - $65.95
5% of jobs
$65.95 - $74.48
1% of jobs
$74.48 - $83.01
0% of jobs
$83.01 - $91.54
0% of jobs
$91.54 - $100.08
1% of jobs
$100.08 - $108.61
1% of jobs
$14
$34
$108
How much do ticketing associate jobs pay per hour?
What are some common challenges faced by ticketing associates and how can they be addressed?
What is a ticketing associate?
What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?
What is the difference between Ticketing Associate vs Customer Service Representative?
| Aspect | Ticketing Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; familiarity with ticketing systems | High school diploma or equivalent; communication skills |
| Work Environment | Event venues, transportation hubs, entertainment venues | Call centers, retail, service centers |
| Employer & Industry | Event management, transportation, entertainment | Retail, hospitality, customer support |
| Common Search & Comparison | Ticketing Associate vs Customer Service Representative |
While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

Job description
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
About the Role
We are seeking a versatile and highly analytical Associate Director, Commerce Operations to join our Amazon squad. In this pivotal role, you will sit between our Retail Services Lead (who drives high-level portfolio strategy) and our Commerce Managers (who execute day-to-day tactical operations).
This is a unique hybrid role that requires you to seamlessly flex between strategic planning and deep operational troubleshooting. You will collaborate closely with the Retail Services Lead in translating client business performance into actionable recommendations, provide guidance on Amazon growth priorities, and consult on key initiatives such as promotion strategy, catalog optimization, retail readiness, and supply chain efficiencies.
Key Responsibilities
- Strategic Commerce Leadership
- Strategic & Commercial Advisory: Provide day-to-day strategic support, bringing commercial context and clarity to complex business results, marketplace trends, and operational issues.
- Retail Priorities & Planning: Advise on priorities across promotions, content, catalog, availability, and retail execution, delivering proactive recommendations to drive performance and growth.
- Advanced Amazon Expertise
- Operational & Catalog Guidance: Guide best practices for catalog setup, product content (PDP optimization, A+ Content, imagery), variation structures, and retail readiness.
- Operational Audits & Commercial Health: Conduct holistic audits of marketplace operations, analyzing and presenting findings on in-stock availability, PO rejection rates, missed sales, and SKU-level profitability.
- Collaborative Troubleshooting: Partner with commerce managers to resolve complex operational scenarios, catalog errors, and suppressions, establishing clear escalation paths for platform hurdles.
- Performance Analysis
- Data Interpretation & Reporting: Review Amazon performance data to provide strategic interpretation of what is happening, why it matters, and what should happen next.
- Metric & Goal Synthesis: Connect core retail metrics-such as sales, traffic, conversion, share of search, and buy box performance-directly to broader client business goals.
- Risk & Driver Analysis: Proactively identify emerging risks and growth opportunities by evaluating retail drivers beyond raw data, including promotional support, content quality, and operational friction.
Key Qualifications & Skills
- Experience: 5-8 years of experience managing enterprise-level Amazon Vendor Central (1P) and Seller Central (3P) accounts, ideally within an agency setting.
- Commercial Acumen: ability to interpret complex data and turn performance trends into actionable recommendations, leveraging strong commercial judgment to connect Amazon execution to business outcomes and present comfortably to client stakeholders.
- Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
- Advanced Excel Skills: you must be highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets.
- Data Synthesis & Storytelling: ability to pull raw data (Purchase Orders, Weeks of Cover, Traffic) and turn it into highly visual, executive-ready presentations that highlight "lost opportunities" and clear next steps.
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.
$75,000-$180,000 USD
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
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About VML
Sourced by ZipRecruiter
Industry
Marketing
Company size
1,001 - 5,000 Employees
Headquarters location
Kansas City, MO, US
Year founded
1992