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Ticketing Associate Jobs in Detroit, MI (NOW HIRING)

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · On-site

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

SpotOn

Associate Manager, Installation & Go Live

Royal Oak, MI · Remote

$64K - $89K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Associate Manager, Installation & Go Live is responsible for supporting team operations and ... Familiarity with project management, ticketing, and collaboration tools. Previous Experience * 5 ...

Learning Care Group

IT Help Desk Agent - Hybrid - Novi, MI

Novi, MI · Hybrid

$23.42 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Movadogroup

Retail Sales Associate Keyholder

Auburn Hills, MI · On-site

$14.25 - $16/hr

... sales associates to provide customer service to support sales growth; assisting with inventory ... accurate ticketing and proper display Assist in the maintenance of merchandise control logs as ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Associate degree or higher * Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active ... our ticketing system - Collaborate with team members to continuously improve processes and ...

Omnicom

Content Manager

Birmingham, MI · On-site

... JIRA ticketing system. - Implement web content into the Content Management System (CMS) per ... Associate Content Manager and offshores team(s). - Interact and support Client and/or Creative ...

Omnicom

Content Manager

Birmingham, MI · On-site

... JIRA ticketing system. - Implement web content into the Content Management System (CMS) per ... Associate Content Manager and offshores team(s). - Interact and support Client and/or Creative ...

JCPenney

Operations Supervisor - Briarwood Mall

Ann Arbor, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... well as the re ticketing and re packaging execution. \t * Stockroom & General Operations ... Team Development - Plays an active role in the training and development of associates; coaches in ...

Omnicom

Content Manager-3

Birmingham, MI · On-site

Recognize and escalate issues through JIRA ticketing system as necessary to resolve issues ... Delegate tasks to Associate Content Manager and offshores team(s). * Interact and support Client ...

JCPenney

Cashier - Southland S/C

Taylor, MI · On-site

$11 - $14.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...

JCPenney

Cashier - Oakland Mall

Troy, MI · On-site

$11.25 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ... All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays ...

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Showing results 21-40

All JobsTicketing Associate JobsTicketing Associate Jobs in Detroit, MI

Ticketing Associate information

See Detroit, MI salary details

$12

$30

$94

How much do ticketing associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for ticketing associate in Detroit, MI is $30.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $38.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by ticketing associates and how can they be addressed?

Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.

What is a ticketing associate?

Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.

What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?

To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.

What is the difference between Ticketing Associate vs Customer Service Representative?

AspectTicketing AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation hubs, entertainment venuesCall centers, retail, service centers
Employer & IndustryEvent management, transportation, entertainmentRetail, hospitality, customer support
Common Search & ComparisonTicketing Associate vs Customer Service Representative

While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

What are the most commonly searched types of Ticketing jobs in Detroit, MI?

The most popular types of Ticketing jobs in Detroit, MI are:

What job categories do people searching Ticketing Associate jobs in Detroit, MI look for?

The top searched job categories for Ticketing Associate jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Ticketing Associate jobs?

Cities near Detroit, MI with the most Ticketing Associate job openings:

Ticketing Associate jobs near you
Infographic showing various Ticketing Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,856 per year, or $30.2 per hour.

IT Help Desk Agent - Hybrid - Novi, MI

Learning Care Group

Novi, MI • On-site

$23.42 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Learning Care Group rating

5.2

Company rating: 5.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

11th of 19 rated daycare providers

Job description


The Level 1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The Level 1 agent triages incoming requests, resolves common issues independently, and escalates complex problems to Level 2/Level 3 support teams as needed.
Work hours: 8:30am-5:30pm Monday-Friday
Hybrid schedule: 2 days each week in-office (Wednesday and Thursdays)
Minimum Job Qualifications:
  • Experience in a help desk, technical support, or customer service role required.
  • Working knowledge of Windows 11 operating system; macOS familiarity a plus.
  • Familiarity with Active Directory user and group management, including password resets and account provisioning.
  • Understanding of basic network topology and hardware. How devices connect from the ISP modem to the router, to switches, and out to end-user devices.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
  • Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar platform.
  • Strong verbal and written communication skills with the demonstrated ability to explain technical concepts clearly to non-technical users.
  • Customer-focused mindset with a professional, patient, and empathetic demeanor.
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred

Essential Functions:
  • Serve as the primary point of contact for all inbound technical support requests via phone, email, chat, and ticketing portal.
  • Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing system (e.g., ServiceNow, Jira, or Zendesk).
  • Diagnose and resolve common technical issues including password resets and account unlocks, hardware and peripheral troubleshooting, software installation and configuration, VPN and remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi connectivity problems.
  • Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve issues efficiently and consistently.
  • Escalate unresolved or complex tickets to Level 2/Level 3 teams with thorough documentation of all troubleshooting steps taken.
  • Communicate clearly and professionally with end users throughout the full lifecycle of each ticket.
  • Maintain ownership of tickets until resolution or proper handoff is confirmed.
  • Contribute to the internal knowledge base by documenting new solutions and workarounds discovered during ticket resolution.
  • Meet or exceed defined SLA targets for response time, first-contact resolution rate, and customer satisfaction scores.

Other Skills and Abilities:
  • CompTIA A+ or CompTIA IT Fundamentals (ITF+) certification.
  • ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management concepts.
  • Experience supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
  • Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM.
  • Experience with VoIP phone hardware and setup (desk phones, PoE switches, cabling) is a plus.
  • Multilingual communication skills a plus.

Compensation and Benefits:
  • Compensation based on position, education and experience. Bi-weekly paid.
    • $23.42-26.50 hourly rate.
    • This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.
  • Health and Wellness Benefits
    • Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
    • Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
  • Employee perks/discounts
    • Education assistance including tuition reimbursement
    • Childcare discount available to all employees
    • Corporate partner Discounts
  • This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.
  • Applications accepted through 8/7/26.

What Learning Care Group employees say

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About Learning Care Group

Sourced by ZipRecruiter

Learning Care Group, Inc. is the second-largest for-profit child care provider in North America and a leader in early education. Our programs are designed for children aged 6 weeks to 12 years. Across our eight unique brands, we're committed to creating state-of-the-art facilities with the latest technology and expert-driven curricula created by our own Education team.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Novi, MI, US

Year founded

1967

Social media

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