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Ticketing Associate Jobs in Kentucky (NOW HIRING)

Sutherland

Associate- Customer Support

Louisville, KY · On-site

$16.75 - $23/hr

Associate- Customer Support Sutherland is the preferred digital transformation partner for iconic ... You'll use your problem-solving abilities, customer-first mindset, and knowledge of ticketing ...

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Sutherland

Associate Customer Support

Louisville, KY · On-site

$16.75 - $23/hr

You'll use your problem-solving abilities, customer-first mindset, and knowledge of ticketing systems to resolve issues efficiently and professionally. * Answer, evaluate, and prioritize incoming ...

New

Sutherland

Associate- Customer Support

Louisville, KY · On-site

$16.75 - $23/hr

You'll use your problem-solving abilities, customer-first mindset, and knowledge of ticketing systems to resolve issues efficiently and professionally. * Answer, evaluate, and prioritize incoming ...

Speed Museum

Guest Experience Associate

Louisville, KY · On-site

$15/hr

Guest Experience Associate The Guest Experience Team is the face of the Speed Art Museum and as ... Experience with computerized ticketing system preferred * Experience with computerized cash ...

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Knowledge of any ticketing system. * Understanding of IT technology such as computer hardware ... Supporting associates with the setting up or replacing of new workstations and processing then ...

Pearson

Advanced Associate, Customer Service

Frankfort, KY · On-site

$12.50 - $17.25/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... Experience with CRM, ticketing, workflow, or project management tools. * Familiarity with ...

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All JobsTicketing Associate JobsTicketing Associate Jobs in Kentucky

Ticketing Associate information

What are some common challenges faced by ticketing associates and how can they be addressed?

Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.

What is a ticketing associate?

Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.

What are the key skills and qualifications needed to thrive as a ticketing associate, and why are they important?

To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.

What is the difference between Ticketing Associate vs Customer Service Representative?

AspectTicketing AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation hubs, entertainment venuesCall centers, retail, service centers
Employer & IndustryEvent management, transportation, entertainmentRetail, hospitality, customer support
Common Search & ComparisonTicketing Associate vs Customer Service Representative

While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

What are the most commonly searched types of Ticketing jobs in Kentucky?

The most popular types of Ticketing jobs in Kentucky are:

What are popular job titles related to Ticketing Associate jobs in Kentucky?

For Ticketing Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Ticketing Associate jobs in Kentucky look for?

The top searched job categories for Ticketing Associate jobs in Kentucky are:

What cities in Kentucky are hiring for Ticketing Associate jobs?

Cities in Kentucky with the most Ticketing Associate job openings:

Ticketing Associate jobs near you
Infographic showing various Ticketing Associate job openings in Kentucky as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution.

PT Ticketing Associate

Kentucky Performing Arts

Louisville, KY • On-site

$13/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Title: PT Ticketing Associate
Department: Ticketing
Reports to: Sr. Manager of Ticketing
Starting Pay: $13/hr
Ticketing Associate Job Summary:
Provide excellent customer service and ticketing support for events at all Kentucky Performing Arts (KPA) venues. Assist patrons with ticket purchases, account questions, and event information. This is a part-time, flexible role that includes evening and weekend shifts depending on event schedules.
Ticketing Associate Essential Duties and Responsibilities:
  • Support the mission, vision, and values of Kentucky Performing Arts while understanding and complying with company expectations, policies, and procedures.
  • Adapt well to changing priorities, deadlines, and directions with a positive and open mindset. Communicate clearly, consistently, respectfully, and collaboratively when communicating on behalf of KPA.
  • Participate in all appropriate internal and external meetings, as well as professional development programs to maintain competency and increase acumen.
  • Effectively manage financial and physical resources to achieve the mission and goals of KPA.
  • Sell and process tickets in person, by phone, and online using ticketing software.
  • Assist patrons with their online accounts and navigating the KPA website.
  • Provide helpful, friendly service to all guests, including support for access services and donor programs.
  • Maintain up-to-date knowledge of all KPA events and venues.
  • Accurately balance daily sales and handle payments (cash, check, card).
  • Keep workspace organized and assist with mailings, will call, and ticket prep.
  • Follow data entry best practices and help maintain clean customer records.
  • Resolve basic customer issues; escalate more complex concerns as needed.
  • Represent KPA and its partners professionally and courteously at all times.
  • Maintain communication with supervisors about scheduling and workplace needs.
  • Attend trainings and stay up-to-date on procedures and tools.
  • Perform all other duties as assigned.
Ticketing Associate Essential Physical Responsibilities:
  • Ability to effectively communicate in internal and external relationships for all essential job functions.
  • Above average skills in reading, writing, and speaking English.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Employees use both laptop computers and computers with dual monitors to perform most essential job functions.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • The employee is frequently required to sit for long periods of time, and may occasionally stoop, bend, kneel, or crouch.
Ticketing Associate Education, License and Skills:
  • Minimum high school diploma or GED; some additional study highly preferred.
  • Ability amp; willingness to work a varied schedule of 10-28 hours per week, with a blend of standard shifts and show shifts. Standard shifts are 9:45 am-2 pm or 2 pm-6 pm (may vary). Times for show shifts vary per event and often include evenings.
  • Some availability is preferred. Evening and weekend availability is required.
Kentucky Performing Arts provides equal employment opportunities (EEO) to all employees and applicants for employment.

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