Ticketing Assistant Jobs in Kentucky (NOW HIRING)

Job Title: Athletics Student Assistant

Number of Positions: 10

Department: Athletics

Job Location: ASB 5th Floor Gameday: Bell Gym, Exum Center, Alumni Stadium and State Stadium.

Supervisor/Timekeeper: Christian Flowers

Supervisor Contact: 502-597-6493

Hours per Week (Max 20): 20 hours a week

Duties and Responsibilities:

Athletic Communications and Digital Media

• Assist with the creation, scheduling and distribution of content for departmental social media platforms.
• Assist with updating team schedules, rosters, statistics, records, biographies and other information on the athletics website.
• Help develop graphics, promotional materials, game-day content and other digital media assets.
• Capture photographs and short-form video content during practices, games, community service activities and special events.
• Assist with writing or gathering information for game previews, recaps, press releases, student-athlete features and departmental announcements.
• Monitor athletic department social media accounts and identify opportunities to promote student-athletes, coaches, teams and departmental initiatives.
• Maintain organized digital files for photographs, videos, graphics, statistics and other departmental content.
• Assist with distributing final scores, statistics and other postgame information.

Game-Day Operations

• Assist with the setup and breakdown of athletic events, including signage, tables, equipment, credentials, promotional materials and media areas.
• Support press box, scorer’s table, ticketing, hospitality and venue operations.
• Assist with team, official, media and guest check-in procedures.
• Help distribute credentials, game programs, rosters, statistics and other event materials.
• Serve as a game-day runner between the press box, scorer’s table, locker rooms, ticketing areas and event administration.
• Assist with in-game promotions, public-address information, music, video board content and sponsor recognition.
• Help monitor entrances, seating areas, media locations and other designated operational areas.
• Assist with postgame cleanup, equipment storage and event documentation.
• Report operational concerns, safety issues or guest service problems to the appropriate athletics staff member.

Statistics and Broadcasting

• Assist with the preparation and operation of statistical and broadcast equipment.
• Help verify rosters, starting lineups, uniform numbers and game information before events.
• Assist statistical personnel with spotting, stat entry, score verification and distribution of statistical reports when properly trained.
• Support livestream and broadcast productions as a camera operator, production assistant, graphics operator or other assigned role.
• Assist with testing cameras, computers, headsets, internet connections, audio equipment and other production technology.
• Help prepare broadcast graphics, starting lineups, sponsor elements and other in-game content.
• Maintain a professional and quiet working environment in press box and broadcast areas.
• Assist with archiving broadcasts, game footage and statistical files following events.

Marketing, Promotions and Fan Engagement

• Assist with the implementation of athletic marketing and promotional plans.
• Help distribute posters, schedules, flyers and other promotional materials across campus and within the community.
• Assist with student engagement initiatives, theme nights, giveaways and in-game promotions.
• Support sponsor activation and ensure that required signage, announcements and digital elements are displayed correctly.
• Help organize promotional inventory and track the distribution of giveaway items.
• Assist with community outreach activities, campus events and student-athlete engagement initiatives.
• Represent the Department of Athletics at promotional tables, orientations, campus programs and community events.

Ticketing and Customer Service

• Assist with ticket scanning, ticket sales, will-call operations and guest entry procedures.
• Provide clear and professional assistance to spectators regarding tickets, seating, parking and venue policies.
• Help prepare ticketing materials, signs, scanners and entry stations before events.
• Assist with maintaining accurate attendance and ticketing records.
• Direct guests to appropriate entrances, seating sections and service areas.
• Escalate ticketing concerns, payment issues or guest complaints to the designated supervisor.
• Protect confidential customer and transaction information.

Administrative Support

• Assist with general office responsibilities, including data entry, filing, copying, scanning and organizing departmental records.
• Help maintain calendars, event schedules, contact lists, inventory records and operational checklists.
• Assist with researching opponents, vendors, media contacts, sponsors and other departmental needs.
• Help prepare meeting materials, event documents, reports and presentations.
• Assist with organizing credentials, contracts, invoices, purchase documentation and other records as directed.
• Maintain an organized and professional work area.
• Complete special projects assigned by the Assistant Athletic Director or other authorized athletics staff.

Qualification and Requirements:

Minimum Requirements

Preferred Qualifications

• Interest in athletics administration, communications, marketing, journalism, broadcasting, photography, graphic design or event management.
• Experience using Adobe Creative Cloud, Canva, video editing software, statistical software or content management systems.
• Previous experience working athletic events or participating in student organizations.
• Knowledge of collegiate athletics and basic sports terminology.
• Ability to take photographs, record video or create digital content.
• Strong customer service and organizational skills.

• Ability to remain seated or standing for extended periods.
• Ability to move event supplies and equipment weighing up to approximately 25 pounds.
• Ability to work in indoor and outdoor athletic venues in varying weather conditions.
• Availability may include regular office hours, evenings, weekends, holidays depending on the athletics schedule.
• Work-study hours may not exceed the student’s approved award or University-established weekly limits.

KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer

The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.