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Ticketing Assistant Jobs in Jackson, MS (NOW HIRING)

AEG

Manager, Ticket Operations

Pearl, MS · On-site

Keep the Details Clean: Assist with payment follow-up, ticket fulfillment, reconciliation, donation requests and other administrative responsibilities tied to the ticketing operation. What We Need ...

Citi Trends

Assistant Manager

Hazlehurst, MS · On-site

Oversee inventory flow, including markdowns, ticketing, and clearance management, while maintaining ... Assistant Store Managers must work their scheduled hours per week and perform the essential ...

Citi Trends

Assistant Manager

Hazlehurst, MS · On-site

... ticketing, and clearance management, while maintaining accurate pricing and organized stockrooms ... Assistant Store Managers must work their scheduled hours per week and perform the essential ...

Citi Trends

Assistant Manager

Hazlehurst, MS · On-site

Oversee inventory flow, including markdowns, ticketing, and clearance management, while maintaining ... Assistant Store Managers must work their scheduled hours per week and perform the essential ...

wearegat

Airport Passenger Assistance Agent

Flowood, MS

$12.50 - $16/hr

... ticketing software * Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas * Assist with their personal needs and lifting bags ...

wearegat

Airport Passenger Assistance Agent

Flowood, MS

$12.50 - $16/hr

... ticketing software * Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas * Assist with their personal needs and lifting bags ...

wearegat

Airport Passenger Assistance Agent

Flowood, MS · On-site

$12.50 - $16/hr

... ticketing software * Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas * Assist with their personal needs and lifting bags ...

wearegat

Airport Passenger Assistance Agent

Flowood, MS

$12.50 - $16/hr

... ticketing software * Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas * Assist with their personal needs and lifting bags ...

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Ticketing Assistant information

See Jackson, MS salary details

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$17

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How much do ticketing assistant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for ticketing assistant in Jackson, MS is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $18.65 per hour, depending on experience, location, and employer.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are popular job titles related to Ticketing Assistant jobs in Jackson, MS?

For Ticketing Assistant jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Ticketing Assistant jobs in Jackson, MS look for?

The top searched job categories for Ticketing Assistant jobs in Jackson, MS are:

Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,442 per year, or $17 per hour.

Manager, Ticket Operations

AEG

Pearl, MS • On-site

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Job description

Manager, Ticket Operations
About the Mud MonstersThe Mississippi Mud Monsters are a professional baseball team in the Frontier League, playing at Trustmark Park in Pearl, Mississippi.
Our business goes well beyond the games on the field. Trustmark Park is a year-round entertainment venue, hosting Mud Monsters baseball, The Southern Lights holiday festival, group outings, special events and community experiences throughout the year.
We believe great ticketing is more than processing orders or scanning barcodes. It is one of the engines that drives our business.
That is why this position is both operations and sales.
We are looking for someone who can own the systems, inventory and box office that keep our ticket business organized - while also building relationships, selling tickets and directly generating revenue.
Who We're Looking For
We're looking for a ticketing professional who understands that great operations and great sales are connected.
You can build an event, manage inventory, troubleshoot a ticketing issue, pull a clean sales report and keep a box office running smoothly.
But you can also pick up the phone.
You are comfortable prospecting, talking with businesses and organizations, building relationships, presenting ticket options and asking for the sale.
This is a hands-on management position. You will support the sales team and make the entire ticketing operation better, but you will also carry your own sales goals and be responsible for producing revenue.
If you are looking for a position where you simply administer the ticketing system while everyone else sells, this probably is not the right fit.
If you like being the person who understands how everything works - and you still want your own number on the sales board - we should talk.
What You'll Be Doing
  • Own the Ticketing System: Build, manage and maintain ticketed events in TIXR, including Mud Monsters games, The Southern Lights and other special events.
  • Generate Revenue: Carry personal sales goals and actively sell season tickets, ticket plans, groups and other ticket products. Prospect for new business, build relationships and close sales while earning commission on your production.
  • Support the Sales Team: Work closely with account executives and other sellers to process orders, manage inventory, build offers, solve ticketing issues and make it easier for the team to sell.
  • Manage Inventory: Maintain accurate seating inventory, holds, ticket products, pricing and availability across events.
  • Lead the Box Office: Oversee box office operations on game days and event days, including staffing, training, customer service and problem solving.
  • Take Care of the Customer: Handle will-call, exchanges, reprints, account questions, premium service requests and other ticketing needs with professionalism and urgency.
  • Own the Numbers: Produce accurate reporting on ticket sales, revenue, attendance and inventory. Help leadership and the sales team understand what is selling, what is not and where opportunities exist.
  • Build an Upsell Culture: Train and encourage box office and game-day staff to recognize opportunities to improve the fan experience while generating additional ticket revenue.
  • Keep the Details Clean: Assist with payment follow-up, ticket fulfillment, reconciliation, donation requests and other administrative responsibilities tied to the ticketing operation.

What We Need From You
  • 2-3 years of experience in ticketing, box office operations, sports sales or a closely related field.
  • Experience working within a ticketing platform. TIXR experience is a plus, but not required.
  • A sales-driven mindset and comfort carrying an individual revenue goal.
  • Demonstrated ability to prospect, build relationships and close business.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-moving environment.
  • Strong analytical skills and comfort working with ticket sales, revenue and attendance data.
  • Proficiency with Microsoft Office, particularly Excel.
  • Excellent customer service and communication skills.
  • Ability to solve problems calmly and professionally.
  • Willingness to work nights, weekends, holidays and other hours required by the sports and entertainment schedule.

What Success Looks Like
Success in this role means the ticketing operation is accurate, organized and dependable.
It means the sales team has the tools, inventory and information it needs to succeed.
It means fans receive great service from the moment they purchase a ticket through the moment they enter the ballpark.
And it means you are producing revenue yourself.
This is not an operations position with sales added on the side. Both parts of the job matter.
We want someone who takes pride in running a great ticket operation and understands that, in our business, everyone has a role in driving revenue.
Perks of the Swamp
  • Competitive base salary plus commission on personal sales
  • Health insurance
  • 401(k) with company match
  • Unlimited PTO with manager approval
  • Mud Monsters apparel and team benefits
  • The opportunity to play a major role in the growth of professional baseball and year-round entertainment at Trustmark Park

If you can keep the ticketing operation tight, make the sales team better and still go out and create revenue of your own, we'd love to hear from you.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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