ZipRecruiter

Log In

1

Ticketing Assistant Jobs in Dothan, AL (NOW HIRING)

JCPenney

Cashier - Wiregrass Commons

Dothan, AL · On-site

$10.75 - $14.50/hr

Actively and enthusiastic engages customer while working to resolve problems and assist with credit ... Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with ...

All JobsTicketing JobsTicketing Assistant JobsTicketing Assistant Jobs in Dothan, AL

Ticketing Assistant information

See Dothan, AL salary details

$5

$17

$30

How much do ticketing assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticketing assistant in Dothan, AL is $17.78, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Ticketing Assistant vs Customer Service Representative?

AspectTicketing AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentTicketing offices, transportation hubs, event venuesCall centers, retail, service counters
Industry UsageTransportation, entertainment, event managementRetail, hospitality, telecommunications
Common Search/ComparisonTicketing Assistant vs Customer Service Representative

The Ticketing Assistant primarily handles ticket sales, reservations, and related customer inquiries within transportation or event settings. In contrast, a Customer Service Representative provides broader support across various industries, focusing on resolving customer issues and inquiries. While both roles require strong communication skills and basic computer knowledge, Ticketing Assistants specialize in ticketing systems and event-specific tasks, making them distinct in their focus and work environment.

What are some common challenges faced by ticketing assistants, and how can they be managed effectively?

Ticketing Assistants often face challenges such as handling high volumes of customer inquiries during peak event periods and resolving last-minute ticketing issues. Managing these situations effectively requires strong organizational skills, the ability to stay calm under pressure, and clear communication with both customers and team members. Familiarity with ticketing software and a proactive approach to problem-solving can help streamline workflows and ensure a positive customer experience. Collaborating closely with event coordinators and the box office team is also essential to address any unexpected changes swiftly.

What is a ticketing assistant?

Ticketing Assistants are professionals responsible for managing ticket sales and customer service for events, transportation, or venues. Their duties typically include processing ticket purchases, assisting customers with inquiries or issues, and handling refunds or exchanges. They may work at box offices, call centers, or online platforms, ensuring a smooth ticketing experience for patrons. Excellent communication and organizational skills are important for this role.

What are the key skills and qualifications needed to thrive as a ticketing assistant, and why are they important?

To thrive as a Ticketing Assistant, you need strong organizational abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with ticketing software systems, point-of-sale platforms, and customer relationship management tools is typically required. Excellent communication, problem-solving skills, and a customer-focused attitude help you stand out in this role. These skills ensure efficient ticket processing, positive customer experiences, and smooth event operations.
What are popular job titles related to Ticketing Assistant jobs in Dothan, AL? For Ticketing Assistant jobs in Dothan, AL, the most frequently searched job titles are:
What job categories do people searching Ticketing Assistant jobs in Dothan, AL look for? The top searched job categories for Ticketing Assistant jobs in Dothan, AL are:
Ticketing Assistant jobs near you
Infographic showing various Ticketing Assistant job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $36,974 per year, or $17.8 per hour.

Field Technician III

Oneida Technical Solutions

Headland, AL • On-site

$60K/yr

Full-time

Re-posted 5 days ago

Job description

About Us:
Oneida Technical Solutions, LLC (OTS) has a proven track record of delivering IT support and related services in complex, regulated, and secure environments, including those within the U.S. Department of Defense (DoD), law enforcement, healthcare, retail, and the casino gaming industry. OTS is a wholly-owned subsidiary of Oneida Innovations Group and the parent company of Croop-LaFrance (CLF), an established federal contracting firm.
Job Description: Field Technician III (Gunter Annex)
Location: Gunter Annex, Maxwell AFB, AL
Clearance Requirement: Secret Clearance
Certification Requirement: DoD 8140 Compliance
Experience Level: Mid-Level (3-5 years of experience)
Overview: The Field Technician III will provide technical support and maintenance for a variety of IT systems and equipment at Gunter Annex. The role involves installation, troubleshooting, and repair of hardware and software, supporting daily operational requirements, and providing end-user support for mission-critical systems. This position requires the ability to work independently and in a team environment to ensure smooth operational functionality of IT systems.
Key Responsibilities:
  • Install, configure, and maintain IT hardware and software systems, including servers, desktops, printers, and networking equipment.
  • Perform routine diagnostics and preventive maintenance on IT infrastructure.
  • Troubleshoot and resolve issues with hardware, software, and network systems.
  • Provide technical support to users and respond to service requests via ticketing systems (such as ServiceNow).
  • Coordinate with vendors for repair services and replacement of faulty equipment.
  • Document and update technical procedures and user manuals.
  • Ensure all systems are compliant with DoD cybersecurity and configuration standards.
  • Perform system backups and restore operations as needed.
  • Assist with system upgrades and recommend improvements for operational efficiency.
  • Support Virtual Private Network (VPN), wireless network configurations, and other specialized systems.
  • Conduct site surveys and assessments for IT equipment installations.

Required Qualifications:
  • Security Clearance: Active Secret Clearance.
  • DoD 8140 Certification: Required (e.g., CompTIA Security+).
  • Minimum of 3 years of experience in a field technician or IT support role.
  • Proficiency in troubleshooting hardware/software/networking issues.
  • Strong understanding of IT infrastructure, networking, and system configurations.
  • Familiarity with ticketing systems like ServiceNow.

Preferred Qualifications:
  • Experience with virtual desktop environments (VDI) and remote access configurations.
  • Knowledge of military IT systems and protocols.
  • CompTIA Network+ or other relevant certifications.
  • Strong written and verbal communication skills.

Equal Opportunity Employer:
Oneida Technical Solutions, LLC is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law.
Please be aware - all roles require a 5-panel Hair Follicle Drug test

Apply