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Ticket Operations Associate Jobs in Louisiana (NOW HIRING)

General Informatics

Associate Engineer

Baton Rouge, LA ยท On-site

SharePoint basic operations * OneDrive file management * Standard business applications * Remote ... Maintain detailed ticket documentation * Documentation quality * Professional development progress ...

General Informatics

Associate Engineer

Baton Rouge, LA ยท On-site

SharePoint basic operations * OneDrive file management * Standard business applications * Remote ... Maintain detailed ticket documentation * Documentation quality * Professional development progress ...

KIPP New Orleans Schools

Maintenance Associate

New Orleans, LA ยท On-site

$15.25 - $21.25/hr

... request/ticket * Perform routine maintenance tasks, including but not limited to HVAC, plumbing ... Coordinate with the Maintenance Supervisor, School Operations Leader, and other team members to ...

KIPP

Maintenance Associate

New Orleans, LA ยท On-site

$15.25 - $21.25/hr

... request/ticket * Perform routine maintenance tasks, including but not limited to HVAC, plumbing ... Coordinate with the Maintenance Supervisor, School Operations Leader, and other team members to ...

KIPP

Maintenance Associate

New Orleans, LA

$15.25 - $21.25/hr

... request/ticket * Perform routine maintenance tasks, including but not limited to HVAC, plumbing ... Coordinate with the Maintenance Supervisor, School Operations Leader, and other team members to ...

ssagroup

$13.25 - $15.25/hr

Ticket Perks: Enjoy the indoor aquarium facility on us! Food and Beverage Discounts: Indulge in ... Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager ...

ssagroup

$13.25 - $15.25/hr

Ticket Perks: Enjoy the indoor aquarium facility on us! Food and Beverage Discounts: Indulge in ... Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager ...

SSA Group

Retail Associate

New Orleans, LA ยท On-site

$13 - $15/hr

Ticket Perks: Enjoy the indoor aquarium facility on us! Food and Beverage Discounts: Indulge in ... Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager ...

NEOGOV

IT Technical Support - Coordinator 1

Jackson, LA ยท On-site

... ticket resolutions, training end users, and ensuring continuity of operations during disasters ... Qualifications : Required : โ€ข Bachelor's Degree or Associate's degree with 3 years of ...

HCLTech

Data Center Smart Heads Trainee

Monroe, LA ยท On-site

... operations or IT infrastructure. Key Responsibilities * Troubleshoot & Resolve: Diagnose and ... Ticket Management: Accurately track, update, and close service tickets in a timely manner.

Global Data Systems Inc

IT Support Intern

Lafayette, LA ยท On-site

$14.25 - $19/hr

Learning Objectives: 1. Develop a foundational understanding of IT service desk operations ... Currently enrolled in-or a recent graduate of-an associate's or bachelor's degree program (or ...

Global Data Systems Inc

IT Support Intern

Lafayette, LA ยท On-site

$14.25 - $19/hr

Learning Objectives: 1. Develop a foundational understanding of IT service desk operations ... Currently enrolled in-or a recent graduate of-an associate's or bachelor's degree program (or ...

Global Data Systems Inc.

IT Support Intern

Lafayette, LA ยท On-site

$14.25 - $19/hr

Learning Objectives: 1. Develop a foundational understanding of IT service desk operations ... Currently enrolled in--or a recent graduate of--an associate's or bachelor's degree program (or ...

Fleet Pride

Warehouse Driver Associate

Baton Rouge, LA ยท On-site

$16.25 - $19.75/hr

Provide support to the warehouse operations of the branch. Delivery function accounts for about 50 ... ticket in priority assigned. Provide excellent customer service to all customers, ensuring the ...

FleetPride, Inc.

Warehouse Driver Associate

Baton Rouge, LA ยท On-site

$16.25 - $19.75/hr

Provide support to the warehouse operations of the branch. Delivery function accounts for about 50 ... picking ticket in priority assigned. * Provide excellent customer service to all customers ...

FleetPride

Warehouse Driver Associate

Bossier City, LA ยท On-site

$12.75 - $15.50/hr

Provide support to the warehouse operations of the branch. Delivery function accounts for about 50 ... picking ticket in priority assigned. * Provide excellent customer service to all customers ...

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All JobsTicket Operations Associate JobsTicket Operations Associate Jobs in Louisiana

Ticket Operations Associate information

What is a ticket operations associate?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What are the key skills and qualifications needed to thrive as a ticket operations associate?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are some common challenges faced by ticket operations associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Louisiana?

The most popular types of Ticket Operations jobs in Louisiana are:

What are popular job titles related to Ticket Operations Associate jobs in Louisiana?

For Ticket Operations Associate jobs in Louisiana, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Associate jobs in Louisiana look for?

The top searched job categories for Ticket Operations Associate jobs in Louisiana are:

What cities in Louisiana are hiring for Ticket Operations Associate jobs?

Cities in Louisiana with the most Ticket Operations Associate job openings:

Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in Louisiana as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Associate Engineer

Baton Rouge, LA โ€ข On-site

General Informatics
11 - 50 employees
Learn more about General Informaticsexternal

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

The Associate Engineer (Level 1 Technical Support) provides first-line technical support for our clients' IT infrastructure, including hardware, software, and network systems. This role is responsible for responding to, documenting, and resolving technical issues while maintaining high customer satisfaction levels. Participate in after-hours on-call rotation is required. This role is full-time, standard business hours (M-F, 8am-5pm) working in our Baton Rouge office.
Core Responsibilities
  • Provide first-level technical support via phone, email, and ticketing system
  • Diagnose and resolve common hardware, software, and network issues
  • Create and maintain detailed support tickets for all customer interactions
  • Setup and configure new workstations, laptops, and peripheral devices
  • Install and upgrade standard software applications and system updates
  • Perform basic Active Directory tasks (user management, password resets)
  • Escalate complex issues to Level 2/3 support when necessary
  • Maintain technical documentation of solutions and procedures
  • Demonstrates ๏ฟฝCan Do, Will Do!๏ฟฝ attitude
  • Other duties as assigned

Technical Requirements
Hardware Support
  • PC and laptop hardware troubleshooting
  • Printer and scanner configuration
  • Mobile device support (phones, tablets)

Software Support
  • Windows Desktop OS (Windows 10/11)
  • Microsoft Office 365 suite including:
    • Outlook email and calendar management
    • Teams administration
    • SharePoint basic operations
    • OneDrive file management
  • Standard business applications
  • Remote support tools

Network Support
  • Basic LAN troubleshooting
  • Network connectivity issues
  • VPN client support
  • Wi-Fi connectivity

Required Qualifications
  • High school diploma or equivalent
  • 1+ year of technical support experience or help desk role
  • Strong customer service orientation
  • Excellent verbal and written communication skills
  • Ability to explain technical concepts to non-technical users
  • Experience with ticketing systems and remote support tools

Preferred Qualifications
  • Associate's degree in IT-related field
  • Technical certifications such as:
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • Microsoft certifications
    • CCNA
  • MSP (Managed Service Provider) experience
  • Experience with Windows Server administration
  • Knowledge of IT security best practices

Success Metrics
  • Timesheets are accurate and submitted on time
  • Meet SLA requirements for different priority levels
  • Achieve customer satisfaction rating of 96% or higher
  • Maintain detailed ticket documentation
  • Documentation quality
  • Professional development progress

Travel
Travel to customer sites using your own vehicle. No overnight travel.
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment.
Must be able to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100lbs. with assistance, to transport and stock assigned supplies and materials; to pick-up from vendors and deliver stock and materials to customers upon request, to wear personal protective equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height)
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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