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Ticket Office Associate Jobs in Virginia (NOW HIRING)

Commence

Project Coordinator

Leesburg, VA · On-site

$70K - $85K/yr

... O analyst, or similar operational support role * Demonstrated proficiency in at least one agile ... and ticket workflow configuration * Associates or Bachelor's degree in business, information ...

Lyons HR, LLC

Tier II Support Tech

Richmond, VA · On-site

$37K - $46K/yr

Ticket Management * Managing incoming service requests and support tickets through a ticketing ... office software, and network configurations. * Bachelor or Associate degree in related field.

Sunriseseniorliving

Payroll Support Associate

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Transfer the ticket or call to the appropriate department that needs to provide additional ... Proficiency with callcenter software, case management system and Microsoft Office Pay Range: 20.70 ...

Sunrise Senior Living

Payroll Support Associate

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Transfer the ticket or call to the appropriate department that needs to provide additional ... Proficiency with call-center software, case management system and Microsoft Office Pay Range: 20.70 ...

GREASE MONKEY

Customer Service Associate

Charlottesville, VA · On-site

$15 - $22/hr

  • Medical

  • Vision

Review Service Order Ticket thoroughly with customers at check-out, explain services performed ... Maintain front office area, clean and straighten countertop and desk. Clean computer and equipment.

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Ticket Office Associate information

What are the key skills and qualifications needed to thrive as a Ticket Office Associate, and why are they important?

To thrive as a Ticket Office Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and reservation platforms is typically required. Excellent communication, problem-solving abilities, and patience help deliver a positive customer experience and resolve issues efficiently. These skills ensure accurate transactions, smooth operations, and satisfied patrons in busy ticketing environments.

What are the responsibilities of a Ticket Office Associate?

A Ticket Office Associate is responsible for selling tickets, assisting customers with ticket purchases, resolving ticketing issues, and providing information about events or performances. They handle cash and electronic transactions, maintain accurate records, and often answer questions about seating, schedules, and event details. Additionally, Ticket Office Associates may assist with will-call services, refunds, and exchanges, ensuring a smooth and positive experience for all patrons.

What are some common challenges a Ticket Office Associate might face, and how can they be effectively managed?

Ticket Office Associates often encounter challenges such as handling high volumes of customers during peak event times, resolving ticketing discrepancies, and managing last-minute changes or cancellations. Being able to stay calm under pressure, communicate clearly, and use ticketing software efficiently are key to overcoming these obstacles. Building strong teamwork skills is also important, as associates frequently collaborate with event staff and management to ensure smooth operations and a positive customer experience.

What are the most commonly searched types of Ticket Office jobs in Virginia?

The most popular types of Ticket Office jobs in Virginia are:

What cities in Virginia are hiring for Ticket Office Associate jobs?

Cities in Virginia with the most Ticket Office Associate job openings:

Ticket Office Associate jobs near you
Infographic showing various Ticket Office Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution.

Bilingual Customer Relations Associate I - Product Support (CRA I)

Airlines Reporting Corporation

Arlington, VA • Hybrid

$46K - $57K/yr

Full-time

Re-posted 16 days ago

Job description

About The Role:

We're actively recruiting for this opportunity and are excited to connect with candidates who are interested in making an impact at ARC. If your experience aligns with what we're looking for, we encourage you to apply today. Our team reviews applications on an ongoing basis, so applying early is encouraged. We look forward to learning more about you! 

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is looking for a Bilingual Customer Relations Associate I - Product Support (CRA I). In this role you'll consistently provide high quality, professional, customer service in an informative and personable manner to customers seeking assistance with ARC products and services.  You'll effectively decipher the customer's needs, determine the best solution, and clearly communicate that solution to the customer.

What You'll Get to Do:
  • Provide exceptional customer service based on the quality assurance call monitoring standards.
  • Meet, or exceed Key Performance Indicators (KPIs) monthly.
  • Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer's telephone inquiries and/or emails.
  • Enter all customer inquiries into the call/problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.
  • Resolve complex and difficult problems and issues with customers.
  • Provide ideas and feedback to management and coworkers about front-line situations during team meetings.
    • You'll Bring These Qualifications:
    • High School Diploma required; some college a plus
    • Bilingual Spanish/English required 
    • Previous call center experience desired
    • Proficient with Microsoft Office and/or general computer skills
    • Ability to type quickly
    What We Can Offer You:
    • Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
    • Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
    • ARC offers WorkFlex. WorkFlex is ARC's hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year to foster collaboration and connection throughout the organization. We've designed WorkFlex to enable employees to succeed and thrive while maintaining strong connections to one another and ARC - both of which are critical to our shared success.
    • We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters. Please click here to review our benefits on our company website. 
    • By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

    EOE M/F/D/V Females and Minorities Encouraged to Apply

    Employment Type: OTHER

    Apply