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Ticket Office Associate Jobs in Tennessee (NOW HIRING)

Sun Tan City

Sales Associate

Greeneville, TN · On-site

$11 - $14/hr

Home office stipend * Savings bank * Signing bonus Benefits & Perks: Pay: HOURLY PAY PLUS BONUSES ... Compensation: $11.00 - $14.00 per hour Your Golden Ticket to a Sun-Kissed Career Our salons are ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ... Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as ...

kgs

Call Center Operator (Days)

Nashville, TN

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ... Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ... Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as ...

Koniag, Inc.

Call Center Operator (Days)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ... Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as ...

kgs

Call Center Operator (Swing shift)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ... Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ... Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as ...

Boise Cascade

Assistant Freight Specialist

Memphis, TN · On-site

$18 - $23/hr

Because our business is built on relationships, our associates are critical to our success. We are ... Utilize RFN system (review routes, assign route number, release pick ticket information to scanning ...

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Ticket Office Associate information

What are the responsibilities of a Ticket Office Associate?

A Ticket Office Associate is responsible for selling tickets, assisting customers with ticket purchases, resolving ticketing issues, and providing information about events or performances. They handle cash and electronic transactions, maintain accurate records, and often answer questions about seating, schedules, and event details. Additionally, Ticket Office Associates may assist with will-call services, refunds, and exchanges, ensuring a smooth and positive experience for all patrons.

What are some common challenges a Ticket Office Associate might face, and how can they be effectively managed?

Ticket Office Associates often encounter challenges such as handling high volumes of customers during peak event times, resolving ticketing discrepancies, and managing last-minute changes or cancellations. Being able to stay calm under pressure, communicate clearly, and use ticketing software efficiently are key to overcoming these obstacles. Building strong teamwork skills is also important, as associates frequently collaborate with event staff and management to ensure smooth operations and a positive customer experience.

What are the key skills and qualifications needed to thrive as a Ticket Office Associate, and why are they important?

To thrive as a Ticket Office Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and reservation platforms is typically required. Excellent communication, problem-solving abilities, and patience help deliver a positive customer experience and resolve issues efficiently. These skills ensure accurate transactions, smooth operations, and satisfied patrons in busy ticketing environments.

What cities in Tennessee are hiring for Ticket Office Associate jobs?

Cities in Tennessee with the most Ticket Office Associate job openings:

Ticket Office Associate jobs near you
Infographic showing various Ticket Office Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 6% Hybrid, and 6% Remote job distribution.

Call Center Operator (Nights)

Koniag, Inc.

Nashville, TN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Koniag Services Inc., a Koniag Government Services company, is seeking a dedicated and customer-focused Call Center Operator (Night Shift) to join our team supporting government clients in the Nashville, Tennessee area. The ideal candidate is a dependable and enthusiastic individual with a passion for delivering exceptional customer service and the ability to thrive in a structured, fast-paced call center environment. They communicate clearly and professionally, demonstrate patience and empathy when assisting end users, and take pride in resolving issues efficiently and effectively. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville, Tennessee This position is Nights 8:30pm to 7:00am (4 On/4Off/10 hr shifts) to include a 30 min meal break.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
The Call Center Operator will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will work as part of a collaborative call center team under the direction of a Call Center Supervisor, following established procedures and service delivery standards to ensure a consistently positive support experience for all end users. Principal responsibilities will include but are not limited to:
  • Serve as the first point of contact for government end users contacting the Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support interactions.
  • Answer incoming calls and respond to submitted tickets promptly, accurately documenting all reported issues, requests, and resolutions in the ITSM ticketing system in accordance with established procedures.
  • Follow established call handling scripts, knowledge base articles, and SOPs to provide information support.
  • Accurately categorize, prioritize, and route calls, ensuring all relevant information is captured and communicated clearly.
  • Maintain consistent adherence to SLA requirements for response times, resolution times, and ticket documentation quality throughout each shift.
  • Communicate clearly and professionally with end users throughout the support lifecycle, providing timely status updates and follow-up on open or escalated tickets as needed.
  • Participate in team huddles, training sessions, and knowledge sharing activities to stay current on supported systems, updated procedures, and emerging issues.
  • Adhere to all applicable federal regulations, agency security policies, and call center operational procedures during every end user interaction.
  • Maintain a high level of professionalism, patience, and empathy when assisting end users, including those with varying levels of technical proficiency.
  • Meet or exceed individual performance targets including call handling metrics, ticket quality scores, customer satisfaction ratings, and schedule adherence.

Education and Experience:
Required:
  • High school diploma or GED required; Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred.
  • 1+ years of experience in a call center, help desk, customer service, or technical support role.
  • Basic familiarity with IT concepts and common end user support issues including account management, hardware troubleshooting, and software support.

Required Skills and Competencies:
  • Strong communication skills in English - both written and oral - with the ability to explain technical concepts clearly and professionally to end users with varying levels of technical knowledge.
  • Demonstrated customer service skills with a patient, empathetic, and solution-oriented approach to handling end user support interactions.
  • Ability to accurately document support interactions, issues, and resolutions in an ITSM ticketing system in a clear, concise, and timely manner.
  • Strong attention to detail with the ability to follow established call handling procedures, knowledge base articles, and SOPs consistently and accurately.
  • Ability to manage multiple tasks simultaneously, including active call handling, ticket documentation, and queue monitoring, in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as Microsoft Teams.
  • Demonstrated ability to work effectively as part of a team, taking direction from supervisors and contributing to a positive and collaborative team environment.
  • Strong time management and schedule adherence skills, with the ability to maintain consistent performance across all assigned shifts.
  • Ability to obtain and maintain a government security clearance as required.

Desired Skills and Competencies:
  • Active government security clearance (Secret or higher) a plus.
  • Prior military or law enforcement experience a plus.
  • Bilingual communication skills are a plus.

Our Equal Employment Opportunity Policy:
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
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About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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