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Ticket Office Associate Jobs in Alabama (NOW HIRING)

Lyons HR, LLC

Tier II Support Technician

Birmingham, AL · On-site

$20.25 - $27.75/hr

Ticket Management * Managing incoming service requests and support tickets through a ticketing ... office software, and network configurations. * Bachelor or Associate degree in related field.

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Clearly and thoroughly document requests for assistance in ticket management system, and track ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Clearly and thoroughly document requests for assistance in ticket management system, and track ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Automation Personnel Services

Flux Core Welder

Cullman, AL

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Read and interpret blueprints, product drawings, and pic ticket orders to determine materials ... You can also apply in person at our office located at Automation Personnel Services Cullman Branch ...

Automation Personnel Services

Flux Core Welder

Cullman, AL

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Read and interpret blueprints, product drawings, and pic ticket orders to determine materials ... You can also apply in person at our office located at Automation Personnel Services Cullman Branch ...

Automation Personnel Services

Flux Core Welder

Cullman, AL

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... ticket orders to determine materials, tools and equipment needed to complete work • Follows ... You can also apply in person at our office located at Automation Personnel Services Cullman Branch ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Manage help desk ticket intake, capturing complete contact information and issue description, and ... Associate's or Bachelor's Degree in technology-related field * Work experience in a higher ...

kgs

Service Desk Support Specialist

Huntsville, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain accurate and detailed ticket information * Follow established UC, mission IT, and GITOC ... Associate's degree in information technology, Computer Science, or related field; or equivalent ...

kgs

Service Desk Support Specialist

Huntsville, AL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain accurate and detailed ticket information * Follow established UC, mission IT, and GITOC ... Associate's degree in information technology, Computer Science, or related field; or equivalent ...

Koniag, Inc.

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain accurate and detailed ticket information * Follow established UC, mission IT, and GITOC ... Associate's degree in information technology, Computer Science, or related field; or equivalent ...

Eurest

GRILL COOK (FULL TIME)

Birmingham, AL · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Regions Operation Center - 2090 Parkway Office Circle, Hoover, AL 35244 Note: online applications ... Uses established ticket-collection procedures during service. Responsible for records from area ...

Compass Group

GRILL COOK (FULL TIME)

Hoover, AL

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Regions Operation Center - 2090 Parkway Office Circle, Hoover, AL 35244 Note: online applications ... Uses established ticket-collection procedures during service. Responsible for records from area ...

Compass Group

GRILL COOK

Hoover, AL · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Regions Operation Center - 2090 Parkway Office Circle, Hoover, AL 35244 Note: online applications ... Uses established ticket-collection procedures during service. Responsible for records from area ...

Compass Group

COOK

Birmingham, AL · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location : `Encompass Health Home Office - 9001 Liberty Parkway, Birmingham, AL 35242 Note: online ... Uses established ticket collection procedures during service. Responsible for records from area ...

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All JobsTicket Office Associate JobsTicket Office Associate Jobs in Alabama

Ticket Office Associate information

What are the key skills and qualifications needed to thrive as a Ticket Office Associate, and why are they important?

To thrive as a Ticket Office Associate, you need strong customer service skills, attention to detail, and basic math abilities, often supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and reservation platforms is typically required. Excellent communication, problem-solving abilities, and patience help deliver a positive customer experience and resolve issues efficiently. These skills ensure accurate transactions, smooth operations, and satisfied patrons in busy ticketing environments.

What are the responsibilities of a Ticket Office Associate?

A Ticket Office Associate is responsible for selling tickets, assisting customers with ticket purchases, resolving ticketing issues, and providing information about events or performances. They handle cash and electronic transactions, maintain accurate records, and often answer questions about seating, schedules, and event details. Additionally, Ticket Office Associates may assist with will-call services, refunds, and exchanges, ensuring a smooth and positive experience for all patrons.

What are some common challenges a Ticket Office Associate might face, and how can they be effectively managed?

Ticket Office Associates often encounter challenges such as handling high volumes of customers during peak event times, resolving ticketing discrepancies, and managing last-minute changes or cancellations. Being able to stay calm under pressure, communicate clearly, and use ticketing software efficiently are key to overcoming these obstacles. Building strong teamwork skills is also important, as associates frequently collaborate with event staff and management to ensure smooth operations and a positive customer experience.

What are the most commonly searched types of Ticket Office jobs in Alabama?

The most popular types of Ticket Office jobs in Alabama are:

What cities in Alabama are hiring for Ticket Office Associate jobs?

Cities in Alabama with the most Ticket Office Associate job openings:

Ticket Office Associate jobs near you
Infographic showing various Ticket Office Associate job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Tier II Support Technician

Lyons HR, LLC

Birmingham, AL • On-site

$20.25 - $27.75/hr

Full-time

Re-posted 29 days ago

Job description

Overview
The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service.
Core Responsibilities
* This position is an in-person position and will report daily to the assigned regional office. This position will be required to provide on-site services for clients from time to time and therefore will require a clean driving record and reliable transportation.
Advanced Troubleshooting
  • Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve.
  • Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems.
Server Administration
  • Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V).
  • Configuring and maintaining Active Directory, DNS, DHCP, and other server roles and services.
  • Implementing server security measures such as firewall configurations, group policies, and access controls.
Network Infrastructure Management
  • Configuring and troubleshooting network switches, routers, and firewalls.
  • Implementing VLANs, port forwarding, NAT, and other network configurations.
  • Monitoring network performance and optimizing network resources for efficiency and reliability.
Cloud Services Administration
  • Managing cloud infrastructure and services (e.g., AWS, Azure, Google Cloud).
  • Configuring and troubleshooting cloud-based applications, virtual machines, and storage solutions.
  • Implementing cloud security measures such as IAM policies, encryption, and access controls.
Data Backup and Disaster Recovery
  • Designing and implementing backup strategies for client data, applications, and systems.
  • Performing regular backups and verifying data integrity.
  • Planning and executing disaster recovery procedures in the event of data loss or system failure.
Advanced Security Management
  • Conducting security assessments and audits to identify vulnerabilities and risks.
  • Implementing security patches, updates, and configurations to mitigate security threats.
  • Responding to security incidents, performing forensic analysis, and coordinating incident response efforts.
Advanced Endpoint Management
  • Configuring and managing endpoint security solutions (e.g., antivirus, endpoint detection and response).
  • Implementing endpoint management tools for software deployment, patch management, and remote troubleshooting.
Application Support
  • Providing advanced support for business-critical applications and software platforms.
  • Troubleshooting application performance issues, database errors, and integration problems.
  • Collaborating with software vendors or developers to resolve complex application issues.
Documentation and Knowledge Management
  • Documenting detailed procedures, configurations, and troubleshooting steps for complex technical issues.
  • Contributing to the development and maintenance of the MSP's knowledge base and internal documentation.
Mentoring and Training
  • Mentoring Tier I and Tier II technicians and providing guidance on technical skills development, outside of ticket resolution activities.
  • Assist in conducting training sessions or workshops for internal staff on advanced technical topics and best practices.
Ticket Management
  • Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation.
  • Escalation of tickets to a Senior Engineer after the initial assessment, if task exceeds Senior Technician responsibility or knowledge base.
Desired Skills and Qualifications
  • 2-3 years of experience in a Tier II Technician role required, previous MSP experience preferred.
  • Prolific understanding of IT principles and an ability to troubleshoot most technical issues.
  • Extensive experience with various operating systems, office software, and network configurations.
  • Bachelor or Associate degree in related field.
  • Excellent verbal and written communication skills, with an emphasis on providing clear and understandable instructions.
  • Strong organizational skills and the ability to multitask effectively.
  • A customer-focused attitude, with patience and empathy for user concerns.
  • A team player mentality, willing to share knowledge and assist colleagues in a dynamic work environment.
Ticket KPI’s
  • 10-13 Tickets closed per day.
  • 100%+ Kill Rate
As a Level 2 Technician, you are most often an escalated point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges.
Candidates selected for an interview will be asked to complete a skills assessment. 
 

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About Lyons HR

Sourced by ZipRecruiter

Industry

Human resources consulting services

Company size

11 - 50 Employees

Headquarters location

Florence, AL, US

Year founded

1995

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